Lauren Bronnwyn Fritz

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Managed several operational departments within my portfolio to include: Channels, Training and Talent acquisition, Youth employment internship programs (to include CSI initiatives) , below the line activations

• Managed event management logistics and operations.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Coordinated suppliers for events, activations, exhibitions and incentives
• Worked closely with stakeholders to meet goals, maintain deadlines, and resolve complaints or service issues.

• Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
• Developed creative event themes that captured audience interest and drove engagement throughout the program.
• Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
• Skillfully negotiated contracts with venues, saving clients money while maintaining high-quality standards for events spaces.

managed customer liaisons and service bookings

Checking in of vehicles , authorizations, estimates, vehicle handover and aftersales service

Brand ambassador for various events and activations to include Non-profit organizations like (Nelson Mandela's children's day) , reach for a dream birthday activations, Vodacom each one reach one campaign.

instore activations and mall activations for various brands like Mattel, Nestle, Bromor Foods, Tiger brands

Winter warmer drives for the homeless and poor

Substance abuse activations - harm reduction programs

• Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
• Enhanced workplace organization by maintaining a clean and presentable reception area.
• Facilitated prompt resolution of customer complaints, consistently demonstrating professionalism during challenging situations.
• Ensured timely completion of essential paperwork for each customer visit, improving overall operational efficiency.

• Submitted expense reports and managed vendor correspondence to foster accurate and timely accounting procedures and vendor services.
• Scheduled, coordinated and organized meetings and events to promote productive conventions, retreats and other logistics.
• Managed calendar and travel logistics, prioritized inquiries and requests and made recommendations to support smooth day-to-day director engagements.
• Conducted research and analysis on issues of interest to director and supported and managed high-volume requests and projects to meet objectives.
• Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
• Prepared and edited correspondence, presentations, reports and memos to foster outstanding communication and responsiveness.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.