Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Lauren Pienaar

Bond Consultant Admin
Murrayfield

Summary

The ability to juggle tasks, handle customer inquiries, and manage administrative duties effectively. Excellent communication skills, problem-solving abilities, and any specific software proficiency like CRM or Microsoft Office. Highly motivated and results-oriented professional with experience in both call center operations and administrative support, adept at providing exceptional customer service and managing administrative tasks. Proven ability to resolve customer issues efficiently, maintain strong communication, and maintain accuracy in data entry. Experienced in CRM systems and Microsoft Office Suite. Dedicated and detail-oriented professional with a strong background in both call center operations and administrative duties, proficient in managing multiple tasks simultaneously and ensuring accuracy. Effective communicator with the ability to handle customer inquiries and maintain strong customer relationships. Proficient in various administrative tasks, including data entry, scheduling, and record-keeping, along with experience in CRM systems. Skilled in call center and administrative roles, offering effective communication, problem-solving, and data management. Proficient in customer service, CRM software, and Microsoft Office Suite.

Overview

18
18
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Bond Consultant - Admin

Betterbond
Pretoria
06.2024 - Current
  • .Be point of contact for leads generated through multi-media campaigns.
  • Assist with general enquiries.
  • Answer inbound calls coming through the department.
  • Conduct a needs analysis to determine customer requirements.
  • Manage outbound leads for pre qualifications and general enquiries.
  • Complete credit checks for pre-qualification.
  • Analyze customers financial information and issue pre-qualification certificates.
  • Communicate important feedback to customers.
  • Suggest process improvements to enhance customer experience and reduce costs where applicable.
  • The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
  • Provide timeous feedback to all parties consistently and within SLA timeframes.
  • Stay up to date with processes.
  • Managed approximately 100 calls a day, and emails from customers

Back Office Support Agent

TDMarkets
Sandton
03.2016 - 06.2024
  • Attend to calls, e-mails and chats.
  • Handle client queries expeditiously and ensure that high level service is provided.
  • Assist clients navigate the dashboard for funding, withdrawals, etc.
  • Handle technical queries related to the Meta trader platform.
  • Handle client FICA documents and other information in line with KYC, AML and POPIA.
  • Promote available products and services to clients.
  • Liaise effectively with other departments as required.
  • Additional Responsibilities: Adhere to the FSCA's Conduct Rules.
  • Adhere to all company policies and procedures.
  • Attendance to all training and regulatory meetings and training seminars that are scheduled by your manager.

Sales Consultant

Pearlfin Finance
Randburg
06.2015 - 10.2015
  • Calling clients by assisting clients with personal loan queries.
  • Provide accurate and detailed information to clients regarding the products and services.
  • Managed 80 calls per day.

Sales Consultant

FNB Smart Product House
Johannesburg CBD
01.2007 - 07.2014
  • Achieve and exceed sales targets.
  • Ensure a needs analysis is done, to understand the customer need (fit for purpose solution).
  • Provide accurate, suitable and objective information and advice to the customer, which would allow the customer to make an informed purchase decision.
  • Capitalize on upsell and cross sell opportunities.
  • Ensure quality standards are maintained by adhering to relevant sales scripts.
  • Ensure the correct/ most accurate lead outcome is selected on all leads.
  • Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sale.
  • Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.
  • Managed over 100 calls inbound and outbound

Education

High School Diploma -

High School Die Adelaar
Roodepoort
01.2004 - 12.2004

NQF Level 5 Banking Certificate -

The Facilitation Work Shop
Sandton
01.2011 - 03.2012

Class of Business Investments -

Moonstone
Sandton
07.2020 - 08.2020

Class of Business Short & Long-term deposits -

Moonstone
Sandton
07.2020 - 08.2020

RE5 - RE5

Moonstone
Sandton
12.2013 - 01.2014

Skills

Customer service

Customer engagement

Relationship building

MS office

Teamwork skills

Multitasking

Calm and professional under pressure

Excellent communication

Complaint resolution

Decision-making

Product knowledge

Adaptability and flexibility

Verbal and written communication

Attention to detail

Problem-solving aptitude

Adaptability

Phone etiquette

Customer service orientation

Analytical thinking

Client requirements assessment

Client relationships

Client engagement

Integrity and honesty

Performance tracking

Personal Information

  • Date of Birth: 11/30/1986
  • Gender: Female
  • Nationality: South African

Timeline

Bond Consultant - Admin

Betterbond
06.2024 - Current

Class of Business Investments -

Moonstone
07.2020 - 08.2020

Class of Business Short & Long-term deposits -

Moonstone
07.2020 - 08.2020

Back Office Support Agent

TDMarkets
03.2016 - 06.2024

Sales Consultant

Pearlfin Finance
06.2015 - 10.2015

RE5 - RE5

Moonstone
12.2013 - 01.2014

NQF Level 5 Banking Certificate -

The Facilitation Work Shop
01.2011 - 03.2012

Sales Consultant

FNB Smart Product House
01.2007 - 07.2014

High School Diploma -

High School Die Adelaar
01.2004 - 12.2004
Lauren PienaarBond Consultant Admin