Lauren Henderson
General Manager
Fish Hoek
Summary
To wom it may concern
Dear Recruitment Team,
I have consistently achieved high performance through dedication and hard work. I am an adaptable learner with a track record of overcoming challenges and mastering new concepts. I am known for reliability and honesty in professional relationships.
I possess a new laptop and high-speed internet, facilitating efficient work processes. A dedicated office space provides an ideal setting for focused tasks. Demonstrated commitment to hard work and achieving objectives without distractions. Capable of managing time effectively to maximize productivity.
Seeking new avenues to achieve greater flexibility while acquiring valuable experience across different domains
dedicated professional with a strong focus on achieving results and enhancing team performance. ready to leverage experience and skills to support organizational goalsDual citizenship with British and South African passports enhances international accessibility.. thankful for the opportunity to connect and discuss potential collaboration.
Warm regards
LAUREN HENDERSON
Overview
16
16
years of professional experience
1
1
Language
Work History
General Manager
Garden Centre
05.2022 - Current
- Elevated café from initial management role to current oversight of daily operations and supply ordering.
- Transitioned to manager position at garden center due to successful cafe performance. Took on extra duties in the garden center as cafe operations thrived.
- Took on responsibilities as general manager of Garden Centre starting February 2024
- Fostered strong connections with clients, suppliers, and partners to guarantee sustained success and loyalty.
- Evaluated financial performance for cafe, implemented budgets and regulated expenses to achieve financial stability and support long-term organizational growth.
- Directed and facilitated employee evaluations, training programs, scheduling, and contract discussions.
- Routine management of business.
- Recording invoices on Sage Pastel
- Data collection from staff timing device.
- Management of daily operations.
- Utilizing Excel and Word.
Owner
The Loft Café
09.2019 - 12.2020
- Daily operations of business.
- Managed local marketing initiatives, media outreach, and online presence to enhance visibility. Handled guest feedback efficiently to improve service quality and customer satisfaction.
- Reason for departure:
- Navigated industry challenges resulting from Covid by executing strategic sales initiatives.
Hotel and Marketing Manager
Glen Avon Boutique Hotel
08.2013 - 08.2016
- Overseeing 15 staff members tasked with front of house duties, room maintenance, gardening, kitchen management.
- Supervise all aspects of hotel management
- Stock management and procurement – wine & various alcoholic/non-alcoholic beverages, fruits & vegetables, and fundamental kitchen items.
- Facilitated client updates on developments and pricing adjustments. Managed restaurant reservations and transportation for guests at the hotel. Streamlined hotel and flight check-in processes for improved efficiency. Addressed lost luggage inquiries to support guest needs effectively.
- Comprehensive local marketing, media strategies and online channels – Facebook, Twitter, Tripadvisor, Booking.com, Expedia.
- Marketing property at various travel expos nationwide, including Travel Indaba, We are Africa, World Travel Market, alongside independent Glen Avon promotion in JhbG and Durban.
- Coordinating and directing all events – conferences, weddings, birthday dinners/lunches, baby showers, etc...
- Cause for exit
- To prioritize family time due to demanding hours in hospitality
Tutoring 3 Italian Children
Giorgio Sanguineti
04.2011 - 07.2013
- Supporting children in completing homework activities.
- Coaching on responsibilities needing comprehension
- Facilitating project tasks
- Fostering confidence in English communication
- Guiding through test and exam review
Teacher
Childs Play in Hout Bay
02.2011 - 07.2013
- Facilitate class operations in an organized manner
- Curriculum development
- parent-teacher conferences
- Preparation of learner reports
- Planning and coordinating events, gatherings, etc
- Responsible for opening and closing school during owner's absence.
- Prepare lunch for children
- Reason for departure:
- Opportunity at Glen Avon with increased earning potential
Au Pairing 2 Children
Christina Baaboy
06.2010 - 12.2012
- Supporting children in completing homework
- Collecting kids from school
- Hosting activities for afternoon
- Meal prep for lunch and dinner
Education
3 years of Foundation Phase Teacher Training -
Cape Peninsula University of Technology
12.2006
Grade 12 -
Bergvliet High School
Cape Town 12.2001
Skills
Professional skills
Interpersonal skills
Effective time management
Collaboration skills
Project management
Computer proficiency in Excel, PowerPoint, and Word Data analysis and presentation Document creation and formatting
Sage Pastel expertise
Effective leadership
Personal skills
Reliable
Integrity
Dependable
Professional conduct
Socially engaging
Self-assured
Christian
Professional
References
- Wendy, Drummond, Owner, stay@glenavon.co.za, +27 82 603 5227, Constantia
- Lauren Spagnoletti Owner, +27 82 785 2686 Child's Play Nursery School
Timeline
General Manager
Garden Centre
05.2022 - Current
Owner
The Loft Café
09.2019 - 12.2020
Hotel and Marketing Manager
Glen Avon Boutique Hotel
08.2013 - 08.2016
Tutoring 3 Italian Children
Giorgio Sanguineti
04.2011 - 07.2013
Teacher
Childs Play in Hout Bay
02.2011 - 07.2013
Au Pairing 2 Children
Christina Baaboy
06.2010 - 12.2012
3 years of Foundation Phase Teacher Training -
Cape Peninsula University of Technology
Grade 12 -
Bergvliet High School