Summary

Overview

Work History

Education

Skills

Timeline

Lauren Diedericks

Travel Expert

Paarl

Summary

Dynamic leader with over 11 years of experience in enhancing customer experiences and sales at Flight Centre Travel Group. Excelled in mentoring teams towards achieving profitability, leveraging in-depth product expertise, and fostering exceptional customer relations. Skilled in problem-solving and effective communication, adept at driving productivity and adapting to change.

Overview

11

11

years of professional experience

Work History

Team Leader

Flight Centre Travel Group

Paarl

09.2013 - Current

Lead a sales team, by being an example in all aspects on the business
Developed team members skills through coaching, to achieve monthly sales targets
Maintaining great customer relations - To drive sales,gain market share and promote the FC brand
Product Expert
Sales Expert- Follow OBW sales process
Expert in FC systems and processes
Effectively run daily and weekly business meetings
Monthly 1 on 1 with team members to outline sales goal the month ahead and discipline productivity
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

High School Diploma -

The Settlers High School

Bellville, Cape Town`

04.2001 -

Skills

Managing a Sales Team

Teamwork and Collaboration

Team motivation

Problem-Solving

Flexibility and Adaptability to Change

Customer Centric

Sales Expert

Self motivated

Sound Business Acumen

Time Management

Timeline

Team Leader

Flight Centre Travel Group

09.2013 - Current

High School Diploma -

The Settlers High School

04.2001 -