Hiking, Gym & Exercise and dancing
Dynamic Senior Client services Manager & Senior Account Manager with vast Operations Manager experience and proven track record, enhancing operational efficiency and team performance. Expert in process improvement and staff management, Client liaison, demonstrated through successful departmental overhauls and a keen ability to solve complex problems. Skilled in MS Office and renowned for exceptional customer service, consistently exceeding performance goals. Highly skilled in account management, client liaison and events. Experienced in the Below the line Activations and Events arena as well as Client services and Key accounts management. Passionate about people, change management and transformation. a high level of investment in social economic projects and Corporate social wellbeing, changing lives through youth empowerment programs and training and development. giving back to communities struck by social ills and ultimately part of uplifting for the greater good. In addition to my experience and personal characteristics my soft skill set would include but not limited to strong interpersonal skills, a polite and friendly yet dynamic diplomatic approach, excellent verbal and written communication skills, strong negotiation ability and the ability to crisis manage.
Marketing Strategy Development – Ability to craft and execute integrated marketing plans
Brand Management – Ensuring consistent brand messaging across all channels
Market Research & Analysis – Understanding audience behavior, trends, and competitive positioning
Data-Driven Decision Making – Using analytics tools to measure campaign performance and ROI
Communication & Content SkillsCopywriting & Editing – Crafting compelling content for various platforms (web, print, social)
Storytelling – Creating narratives that resonate with target audiences
Media Relations – Building and maintaining relationships with journalists and media outlets
Crisis Communication – Managing messaging during reputational challenges
Digital & Technical SkillsSocial Media Management – Strategy, content creation, and analytics across platforms
Email Marketing – Designing and executing email campaigns using relevant campaign tools
Marketing Automation Tools – Proficiency in platforms like Salesforce, Marketo, or HubSpot
Campaign Management – Leading cross-functional teams to deliver marketing initiatives
Budget Management – Allocating and tracking marketing spend effectively
Event Planning – Coordinating promotional events, product launches, or press conferences
Hiking, Gym & Exercise and dancing
Technology & Event Innovation – Curiosity about event tech like virtual platforms, AR/VR, or event apps Travel & Cultural Exploration – Exposure to different cultures can inspire unique event concepts
Reading; Writing & Content Creation – Enjoyment of writing articles, speeches, or internal communications,Brand Storytelling – Passion for crafting compelling narratives that align with brand identity