Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lauren Bertha Williams

Lauren Bertha Williams

Parow West

Summary

Trustworthy and responsible individual with a strong work ethic Experienced in retail and customer service industries Diligent, reliable, and results-driven team player Thrives in high-pressure environments Committed to continuous learning and professional development

Overview

13
13
years of professional experience

Work History

Learning & Development Intern

Advania UK
06.2024 - 12.2025
  • Contributed to a positive work environment by actively participating in team-building activities and demonstrating strong collaboration skills within the development team.
  • Handled confidential donor information with discretion while maintaining high levels of accuracy in record-keeping processes.
  • Enhanced product reliability with thorough testing and debugging processes, leading to noticeable reduction in user-reported issues.
  • Contributed to development of user-friendly interface, leading to increased customer satisfaction and user engagement.
  • Facilitated knowledge sharing sessions within development team, enhancing collective skillsets and fostering collaborative work environment.
  • Built databases and table structures for web applications.
  • Corrected, modified and upgraded software to improve performance.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.

Head of Marketing + Reservations Officer

The Residences Crystal Towers (Imvusa Trading)
05.2022 - 07.2023
  • Led a team of marketing professionals for successful product launches and promotions.
  • Implemented data-driven decision-making processes to guide innovative marketing strategies.
  • Drove business growth by forging strategic alliances with complementary organizations to expand reach into new markets.
  • Oversaw corporate events planning, creating memorable experiences for clients that strengthened partnerships and loyalty levels.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Enhanced customer engagement with targeted social media strategies and content creation.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
  • Created and managed social media campaigns to increase brand engagement.

Permanent Insurance Call Centre Agent

EXL Services
03.2021 - 02.2022
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Sales Associate (1-Month Flexi Contract)

Sterns N1 City
02.2021 - 03.2021

Assistant / Admin

Torga Optical
09.2020 - 12.2020

Job Shadowing – Journalism Field

The Cape Argus
04.2013 - 04.2013
  • Assisted journalist Jade Otto
  • Took notes in High Court sessions

Education

Bachelor of Arts Degree - Psychology & Linguistics

University of the Western Cape
01-2020

Teaching English as a Foreign Language Certificate - English Language

TEFL On The Beach
Cape Town, South Africa
01-2023

Higher Certificate - Economic Development

University of the Western Cape
01-2015

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Elsies River High School
01-2013

Skills

Video editing

Customer support

Issue identification and resolution

Relationship management

Time management

Problem-solving

Teamwork and collaboration

Problem-solving abilities

Multitasking

Multitasking Abilities

Excellent communication

Decision-making

Self motivation

Adaptability and flexibility

Timeline

Learning & Development Intern

Advania UK
06.2024 - 12.2025

Head of Marketing + Reservations Officer

The Residences Crystal Towers (Imvusa Trading)
05.2022 - 07.2023

Permanent Insurance Call Centre Agent

EXL Services
03.2021 - 02.2022

Sales Associate (1-Month Flexi Contract)

Sterns N1 City
02.2021 - 03.2021

Assistant / Admin

Torga Optical
09.2020 - 12.2020

Job Shadowing – Journalism Field

The Cape Argus
04.2013 - 04.2013

Higher Certificate - Economic Development

University of the Western Cape

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Elsies River High School

Bachelor of Arts Degree - Psychology & Linguistics

University of the Western Cape

Teaching English as a Foreign Language Certificate - English Language

TEFL On The Beach

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Lauren Bertha Williams