Laurel Gobey

• Compiling Master Lists on Excel from Commission statements received from Brokers
• Preparing Broker folders on SharePoint for Conversion Team’s utilization
• Equating PSG schedules against Insurers schedules and noting errors for correction
• Assisting Social Club with functions and procurement of stock
• Managing Team Leaders diary and Meeting Planner
• Assist with plan travel arrangements
• Typing and taking of Minutes for Head of Conversions
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

Receptionist Duties

• Switchboard Duties: Computerized Lindphone System – 300 / 500 calls a day
• Handling Internal and External calls
• Taking correct Messages for all staff members and Managers
• Directing correct calls to relevant staff members and Managers
• Book Boardrooms and Meeting Rooms for Managers and Staff
• Greeting of clients, visitors assisting with navigation through to boardrooms
• Sorting of mail for all different departments
• Collection of parcels and documents daily
• Keep record of all collections and
• Compiling documentation and keeping safe place
• Completing CPD (Continuous Professional Development) Points on yearly basis
• Assisting Culture Committee to maintain and uphold business's values
• Understanding, defining, and communicating those values
• Brainstorming ideas that can help strengthen workplace culture.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending
• Maintained personnel records and updated internal databases to support document management
• Established an organized filing system that streamlined document retrieval and reduced misplaced files
• Improved employee productivity with effective time management strategies for daily tasks
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality
• Maintained accurate documentation of company policies and procedures for easy reference by all employees
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts
• Coordinated company events and meetings to foster teamwork and boost employee morale
• Implemented customer feedback system, leading to improved service delivery and customer satisfaction
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function
• Managed scheduling for executive staff to ensure optimal time management and productivity
• Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs
• Collected, arranged, and input information into database system
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

• Arranged domestic and international travel plans and itineraries
• Prepare power point presentations for Board Meetings
• Consolidating agenda for monthly meetings
• Arrange venue and refreshments for designated event
• Maintain a filing system and ensure all documents are filed timeously according to procedures
• Photocopy, fax and scan documentation according to specific requirements and instructions
• Keeping documentation strictly confidential
• Client liaison
• Taking messages and making appointments for C.E.O
• Collate Provident Fund Documentation, and Typing of Disciplinary Hearings
• Collaborate Expense Claim Forms
• Collate and file all documentation for store burglaries and liaise with AON Insurance on all payments.
• Facilitated effective communication between executives and their direct reports through timely correspondence management
• Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations
• Liaised with internal departments and external partners, fostering strong professional relationships
• Implemented time management strategies for executives, resulting in improved prioritization and delegation of tasks
• Oversaw personal and professional calendars and coordinated appointments for future events
• Displayed absolute discretion at handling confidential information
• Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Filed paperwork and organized computer-based information
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes
• Maintained appropriate filing of personal and professional documentation
• Used discretion when handling confidential information
• Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team
• Took notes and dictation at meetings
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
• Upheld strict timetables by maintaining accurate, balanced calendars
• Coordinated events and worked on ad hoc projects
• Streamlined communication processes for increased efficiency and effectiveness in daily operations
• Enhanced executive productivity by managing complex schedules and coordinating travel arrangements
• Trained junior staff members on standard operating procedures to improve overall efficiency within the organization
• Assisted executives in developing compelling marketing collateral that effectively communicated key messaging points
• Collaborated cross-functionally with various teams in order to drive successful completion of large-scale projects
• Served as a liaison between the executive office and human resources department to streamline employee-related matters resolution process
• Monitored analytics dashboards to provide insights into performance metrics that informed future decision making
• Contributed to project success by providing logistical support and tracking progress against milestones
• Supported financial management processes by assisting with budget planning and expense tracking
• Organized high-level events, ensuring seamless execution and positive attendee experiences
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation
• Kept detailed track of household and maintenance inventory and schedules
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
• Screened personal and business calls and directed to appropriate party
• Wrote reports, executive summaries and newsletters
• Worked with senior management to initiate new projects and assist in various processes
• Volunteered to help with special projects of varying degrees of complexity
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
• Led staff and vendors in providing high level of service for owner and guests
• Created and managed office systems to efficiently deal with documentation
• Answered high volume of phone calls and email inquiries
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
• Promoted team productivity by keeping supplies organized and well-stocked
• Used QuickBooks to produce monthly invoices, reports, and other deliverables
• Updated and maintained confidential databases and records

• Assisting in taking messages and booking appointments for Manager
• Type, fax and collate documents, reports and prepare presentations timeously as per requirements
• Maintain a filing system and ensure that all documents are filed timeously
• Manage Diary and ensure that all meetings and commitments are properly recorded
• Distribute documentation according to standard distribution instructions
• Take minutes ensuring that accurate and concise summary of proceedings is recorded, typed, and distributed on time.
• Facilitated effective communication between executives and their direct reports through timely correspondence management
• Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions
• Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations
• Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team
• Implemented time management strategies for executives, resulting in improved prioritization and delegation of tasks
• Arranged domestic and international travel plans and itineraries
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Displayed absolute discretion at handling confidential information
• Used discretion when handling confidential information
• Filed paperwork and organized computer-based information
• Organized high-level events, ensuring seamless execution and positive attendee experiences
• Maintained appropriate filing of personal and professional documentation
• Coordinated events and worked on ad hoc projects
• Took notes and dictation at meetings
• Wrote reports, executive summaries and newsletters
• Updated and maintained confidential databases and records
• Answered high volume of phone calls and email inquiries
• Upheld strict timetables by maintaining accurate, balanced calendars
• Created and managed office systems to efficiently deal with documentation
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation
• Screened personal and business calls and directed to appropriate party
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
• Assisted executives in developing compelling marketing collateral that effectively communicated key messaging points
• Streamlined communication processes for increased efficiency and effectiveness in daily operations
• Enhanced executive productivity by managing complex schedules and coordinating travel arrangements
• Supported financial management processes by assisting with budget planning and expense tracking
• Oversaw personal and professional calendars and coordinated appointments for future events
• Liaised with internal departments and external partners, fostering strong professional relationships
• Contributed to project success by providing logistical support and tracking progress against milestones
• Served as a liaison between the executive office and human resources department to streamline employee-related matters resolution process
• Monitored analytics dashboards to provide insights into performance metrics that informed future decision making
• Trained junior staff members on standard operating procedures to improve overall efficiency within the organization
• Kept detailed track of household and maintenance inventory and schedules
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
• Worked with senior management to initiate new projects and assist in various processes
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
• Promoted team productivity by keeping supplies organized and well-stocked

• Facilitated effective communication between executives and their direct reports through timely correspondence management.
• 200 Invoices by relevant managers and invoices processed on Main Frame
• Screen all telephone calls for Managers
• Printing and filing of confidential documents for Managers
• Typing business documentation.
• Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions
• Implemented time management strategies for executives, resulting in improved prioritization and delegation of tasks
• Arranged domestic and international travel plans and itineraries
• Used discretion when handling confidential information
• Filed paperwork and organized computer-based information
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes
• Took notes and dictation at meetings
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
• Wrote reports, executive summaries and newsletters
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
• Answered high volume of phone calls and email inquiries
• Facilitated effective communication between executives and their direct reports through timely correspondence management
• Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations
• Displayed absolute discretion at handling confidential information
• Maintained appropriate filing of personal and professional documentation
• Screened personal and business calls and directed to appropriate party
• Provided exceptional customer service when interacting with clients or vendors on behalf of executive team
• Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions.
• Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
• Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
• Liaised with internal departments and external partners, fostering strong professional relationships.
• Served as a liaison between the executive office and human resources department to streamline employee-related matters resolution process.
• Enhanced executive productivity by managing complex schedules and coordinating travel arrangements.
• Arranged domestic and international travel plans and itineraries.
• Organized high-level events, ensuring seamless execution and positive attendee experiences.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Displayed absolute discretion at handling confidential information.
• Maintained appropriate filing of personal and professional documentation.
• Used discretion when handling confidential information.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Kept detailed track of household and maintenance inventory and schedules.
• Filed paperwork and organized computer-based information.
• Took notes and dictation at meetings.
• Wrote reports, executive summaries and newsletters.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Screened personal and business calls and directed to appropriate party.
• Updated and maintained confidential databases and records.
• Answered high volume of phone calls and email inquiries.
• Created and managed office systems to efficiently deal with documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team