Laura Masethokgwa Mamabolo
Human Resource
10068,Nicker,Abbostport Village, Lephalale
Summary
Dynamic individual with hands-on experience in Human resource management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Financial Advisor
OLD MUTUAL
Polokwane
07.2023 - 08.2024
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle post retirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
- Increased client retention rates with personalized communication and regular portfolio reviews.
Administrator
PENTAGON COLLEGE
Polokwane
01.2023 - 07.2023
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Collected, arranged, and input information into database system.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Human Resources Manager
Masetsebane Production (Pty)ltd
Polokwane
05.2020 - 12.2022
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and monitored employee recognition programs.
Contact Centre Agent
ALTRON PEOPLES BYTES SOLUTIONS
Randburg
02.2019 - 03.2020
- Collection, Customer Care, Reconnection and Retention
- Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
- Enhanced team performance with consistent attainment of individual and group targets.
- Generated leads for the sales team by identifying potential customers through targeted outbound calls.
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Educated customers on offerings and upsold products and services to increase revenue.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Executed outbound 300 calls and converted 50% of calls into sales.
Sales Consultant
TRUWORTHS
Polokwane
09.2016 - 04.2017
- Receiving Stock, Sales Floor management, Creating Work Schedules, Office Administration.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Observed packing operations to verify conformance to specifications.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
National Diploma (ECD) Foundation phase - undefined
Tukakgaladi Integrated
Bachelor Of Administration(Degree) - Public Administration
University of Limpopo
05.2016
Matric/Grade12 -
Mamabudusha High School
Polokwane 01.2011
Skills
Business Development
Investment planning
Sales expertise
Records management
Team Building
Personnel recruitment
File and records management
Recordkeeping
Compensation structuring
Contract Negotiation
Microsoft Office proficiency
Training and mentoring
Recruitment strategies
Benefits administration
Workforce improvements
Benefits and compensation
Occupationalexperience
- 09/2016, 04/2017, TRUWORTHS, Sales Consultant, Receiving Stock, Sales Floor management, Creating Work Schedules, Office Administration
- 02/2019, 03/2020, ALTRON PEOPLES BYTES SOLUTIONS, Contact centre agent, Collection, customer care, Reconnection and Retention
- 01/2023, 07/2023, PENTAGON COLLEGE, Administrator, Asset Management, Office Administration/updating and amending policies, Data on the system/inventory and stocking
- 07/2023, Present, OLD MUTUAL, Financial Advisor, Client Recruitment, Client onboarding, Customer Care Claims, Facilitation and Assistance, Old Mutual product, Marketing, Understanding clients' needs, Client retention and Assisting in resolving queries
Skillsandspecification
- Computer literate
- Typing proficiency
- Administration, customer support and sales driven
- Interpersonal and excellent customer communication skills
- Ability to operate independently and in a team
- Adaptable, logical and innovative
- Systems operation and attention to detail
- Fluent in English
- Discretion, good judgement, and time conscious
Names
Laura Masethokgwa
Place
Limpopo,Lephalale
Personal Information
- Ethnicity: African
- Date of Birth: 02/13/92
- Gender: Female
- Nationality: South African
- Driving License: Code10
- Marital Status: Single
References
- Prof Sebola, University of Limpopo, 0615354484
- Mrs MF Thobakgale, Truworths, 0811710398
- Mrs Masoga, Pentagon College, 0734110896
- Mr M Maswanganyi, Old Mutual, 0716084839
- Mr Mamphoku Lerole,Masetsebane productions 0782872351
Timeline
Financial Advisor
OLD MUTUAL
07.2023 - 08.2024
Administrator
PENTAGON COLLEGE
01.2023 - 07.2023
Human Resources Manager
Masetsebane Production (Pty)ltd
05.2020 - 12.2022
Contact Centre Agent
ALTRON PEOPLES BYTES SOLUTIONS
02.2019 - 03.2020
Sales Consultant
TRUWORTHS
09.2016 - 04.2017
National Diploma (ECD) Foundation phase - undefined
Tukakgaladi Integrated
Bachelor Of Administration(Degree) - Public Administration
University of Limpopo
Matric/Grade12 -
Mamabudusha High School