Laura Masethokgwa Mamabolo
Human Resource
10068,Nicker,Abbostport Village, Lephalale
Summary
Dynamic individual with hands-on experience in Human resource management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Financial Advisor
OLD MUTUAL
Polokwane
07.2023 - 08.2024
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle post retirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
- Increased client retention rates with personalized communication and regular portfolio reviews.
Administrator
PENTAGON COLLEGE
Polokwane
01.2023 - 07.2023
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Collected, arranged, and input information into database system.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Human Resources Manager
Masetsebane Production (Pty)ltd
Polokwane
05.2020 - 12.2022
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and monitored employee recognition programs.
Contact Centre Agent
ALTRON PEOPLES BYTES SOLUTIONS
Randburg
02.2019 - 03.2020
- Collection, Customer Care, Reconnection and Retention
- Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
- Enhanced team performance with consistent attainment of individual and group targets.
- Generated leads for the sales team by identifying potential customers through targeted outbound calls.
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Educated customers on offerings and upsold products and services to increase revenue.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Executed outbound 300 calls and converted 50% of calls into sales.
Sales Consultant
TRUWORTHS
Polokwane
09.2016 - 04.2017
- Receiving Stock, Sales Floor management, Creating Work Schedules, Office Administration.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Observed packing operations to verify conformance to specifications.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
National Diploma (ECD) Foundation phase - undefined
Tukakgaladi Integrated
Bachelor Of Administration(Degree) - Public Administration
University of Limpopo
05.2016
Matric/Grade12 -
Mamabudusha High School
Polokwane 01.2011
Skills
Business Development
Occupationalexperience
- 09/2016, 04/2017, TRUWORTHS, Sales Consultant, Receiving Stock, Sales Floor management, Creating Work Schedules, Office Administration
- 02/2019, 03/2020, ALTRON PEOPLES BYTES SOLUTIONS, Contact centre agent, Collection, customer care, Reconnection and Retention
- 01/2023, 07/2023, PENTAGON COLLEGE, Administrator, Asset Management, Office Administration/updating and amending policies, Data on the system/inventory and stocking
- 07/2023, Present, OLD MUTUAL, Financial Advisor, Client Recruitment, Client onboarding, Customer Care Claims, Facilitation and Assistance, Old Mutual product, Marketing, Understanding clients' needs, Client retention and Assisting in resolving queries
Skillsandspecification
- Computer literate
- Typing proficiency
- Administration, customer support and sales driven
- Interpersonal and excellent customer communication skills
- Ability to operate independently and in a team
- Adaptable, logical and innovative
- Systems operation and attention to detail
- Fluent in English
- Discretion, good judgement, and time conscious
Names
Laura Masethokgwa
Place
Limpopo,Lephalale
Personal Information
- Ethnicity: African
- Date of Birth: 02/13/92
- Gender: Female
- Nationality: South African
- Driving License: Code10
- Marital Status: Single
References
- Prof Sebola, University of Limpopo, 0615354484
- Mrs MF Thobakgale, Truworths, 0811710398
- Mrs Masoga, Pentagon College, 0734110896
- Mr M Maswanganyi, Old Mutual, 0716084839
- Mr Mamphoku Lerole,Masetsebane productions 0782872351
Timeline
Financial Advisor
OLD MUTUAL
07.2023 - 08.2024
Administrator
PENTAGON COLLEGE
01.2023 - 07.2023
Human Resources Manager
Masetsebane Production (Pty)ltd
05.2020 - 12.2022
Contact Centre Agent
ALTRON PEOPLES BYTES SOLUTIONS
02.2019 - 03.2020
Sales Consultant
TRUWORTHS
09.2016 - 04.2017
National Diploma (ECD) Foundation phase - undefined
Tukakgaladi Integrated
Bachelor Of Administration(Degree) - Public Administration
University of Limpopo
Matric/Grade12 -
Mamabudusha High School
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