LAURA MASETHOKGWA MAMABOLO
Administration/Human resource management/Customer Service
Midrand,Gauteng
Summary
A proactive and detail-oriented professional with a degree in Public Administration and diverse experience in accounts management, administration, customer service, and sales. Proven ability to manage financial records, support HR functions, and drive sales performance. Skilled in working under pressure, handling customer accounts, and maintaining accurate documentation. Adept at using CRM systems and working in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Store Supervisor
Truworths
Polokwane
01.2016 - 09.2018
- Supervised daily store operations and led a team of sales associates to ensure excellent customer service and sales performance.
- Promoted and managed Truworths customer accounts, including opening new accounts, verifying client documentation, and processing credit applications.
- Assisted customers with account queries, payment arrangements, and resolving disputes to ensure customer satisfaction and account retention.
- Monitored account sales targets and motivated staff to meet account opening and credit sales goals.
- Ensured accurate capturing of client data and adherence to credit approval procedures.
- Received incoming stock deliveries, verified quantities against invoices, and ensured accurate pricing on all merchandise.
- Conducted regular stock counts and coordinated with the back office to manage inventory discrepancies.
- Confirmed pricing and promotional signage was correctly displayed and in line with company standards.
- Trained staff on account services, in-store promotions, and POS system processes.
- Handled store merchandising, inventory control, and daily cash-up and banking procedures.
Outbound Call Centre Agent
Altron Bytes
Johannesburg
02.2019 - 03.2020
- Company Overview: (MultiChoice Campaign)
- Contacted existing and prospective clients to sell DStv accounts and services.
- Managed client subscriptions, upgrades, and account updates.
- Delivered persuasive product presentations and handled objections.
- Accurately recorded all client interactions and updated the database.
- Worked within sales targets and call quality standards.
- (MultiChoice Campaign)
Admin Assistant
Pentagon College
Polokwane
01.2021 - 12.2021
- Managed student account records, processed payments, and updated financial records.
- Issued invoices and receipts, and followed up on outstanding tuition balances.
- Assisted the finance department in preparing monthly reports and bank reconciliations.
- Provided administrative support for student registrations and documentation.
- Helped manage petty cash and ordered office supplies.
- Liaised with students and parents regarding account queries and payment plans.
Financial Adviser
Old Mutual
Polokwane
02.2022 - 03.2023
- Built and managed a client portfolio through targeted fieldwork, prospecting, and relationship management.
- Conducted in-depth financial needs analyses and provided tailored advice on savings, insurance, and investment products.
- Delivered consistent client service by maintaining up-to-date records, processing documentation accurately, and following up on queries and policy updates.
- Promoted financial literacy within communities through educational sessions and product presentations.
- Achieved sales targets while ensuring compliance with financial regulations and company policies.
- Developed strong interpersonal and negotiation skills, essential for managing client accounts and resolving concerns effectively.
Administrator
Dinga Consortium
Polokwane
04.2023 - Current
- Company Overview: (Construction Company)
- Provided administrative support to project managers, site supervisors, and the finance team.
- Maintained accurate records of project documentation, including timesheets, supplier invoices, delivery notes, and contracts.
- Managed procurement processes by preparing purchase orders, tracking material deliveries, and liaising with suppliers.
- Handled office coordination, including scheduling meetings, answering calls, and managing correspondence.
- Assisted in payroll preparation by collecting and verifying timesheets for site workers.
- Supported compliance by ensuring health and safety files were up to date and aligned with construction regulations.
- Helped track project progress by updating schedules, compiling reports, and coordinating with subcontractors.
- (Construction Company)
Education
Bachelor of Administration - Public Administration
University of Limpopo
01.2016
IT Varsity (Online) - FNB App Development Program
01.2025
Matric - National Senior Certificate
Mamabudusha High School
01.2011
Skills
- Accounts Management
- Administration & Data Entry
- Customer Relationship Management
- Financial Services & Sales
- Call Centre Operations
- HR Support
- Record Keeping
- MS Office & CRM Tools
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrator
Dinga Consortium
04.2023 - Current
Financial Adviser
Old Mutual
02.2022 - 03.2023
Admin Assistant
Pentagon College
01.2021 - 12.2021
Outbound Call Centre Agent
Altron Bytes
02.2019 - 03.2020
Store Supervisor
Truworths
01.2016 - 09.2018
Bachelor of Administration - Public Administration
University of Limpopo
IT Varsity (Online) - FNB App Development Program
Matric - National Senior Certificate
Mamabudusha High School
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