LATOYA BOITUMELO SELOANE
Centurion
Summary
Results-driven Account Manager with a proven track record in managing client relationships, driving revenue growth, and implementing strategic initiatives. Possesses strong problem-solving, negotiation, and communication skills. Previously improved processes for increased efficiency and customer satisfaction, resulting in significant impact. Demonstrates exceptional leadership abilities in aligning teams towards common goals while consistently achieving bottom line results.
Overview
9
9
years of professional experience
Work History
Account Manager
Coca Cola Beverages of South Africa
Centurion
2019.08 - 2021.03
- Increased sales and profits by identifying new business opportunities and implementing new strategic relationships in targeted markets and executing acquisitions actions
- Collaborated with the team to formulate account plans to enable the effectiveness, planning and implementation of future business opportunities through legislative requirements
- Managed and optimised accounts of 22 national stores in Centurion, including customers credit terms and limits in order to maximise sales and minimise risk
- Off-trade channel, Then expanded to on-trade channel
- Managed and maintained assets effectively ensuring that losses are minimised and optimal returns on investments are achieved
- Assisted in annual budgeting and monthly forecasting process by developing and maintaining pipeline management strategies and tools
- Collaborated the team to increase sales volume and product awareness by executing outlets according to organisation strategies
- Researched on competitors by executing surveys in the community to ensure the organisation is constantly aware of current market trends and to enable a competitive advantage
- Handled general finance and admin functions including generating and coordinating orders of stock, manage and lead merchandisers in stores
- Execute promotions Sales principles and practices while ensuring the compliance to monitor system of pricing
- Managed the CRM systems for protocol and maintaining customer relationships to attain customer retention
Sales Executive
McCarthy VW Constancia Kloof
2019.04 - 2019.07
- Identified prospective customers by using business directories, cold calling, following leads from existing clients, participating in organisations and clubs, and attending trade shows and conferences
- Product description, features, benefits, and demonstrated usage and operation of vehicle and accessories
- Provided information concerning specifications, warranties, pricing, financing available, maintenance, and delivery options
- Emphasised product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
- Negotiate prices or terms of sales or service agreements
- Improved customer experience by maintaining customer records, using internal automated systems
- Customer relationships management
- Compiled sales proposals that meet superior customer satisfaction that wins the market share of the automotive industry
- Developed brand and product knowledge to grow and meet the market standards
- Structured quotations and final deals of vehicles on offer and compiled business reports weekly
Sales Executive
Hatfield Volkswagen PTA
2016.07 - 2018.08
- Identified prospective customers by using business directories, cold calling, following leads from existing clients, participating in organisations and clubs, and attending trade shows and conferences
- Product description, features, benefits, and demonstrated usage and operation of vehicle and accessories
- Provided information concerning specifications, warranties, pricing, financing available, maintenance, and delivery options
- Emphasised product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
- Negotiate prices or terms of sales or service agreements
- Improved customer experience by maintaining customer records, using internal automated systems
- Customer relationships management
- Compiled sales proposals that meet superior customer satisfaction that wins the market share of the automotive industry
- Developed brand and product knowledge to grow and meet the market standards
- Structured quotations and final deals of vehicles on offer and compiled business reports weekly
Sales Executive
McCarthy VW Arcadia
2014.01 - 2016.06
- Identified prospective customers by using business directories, cold calling, following leads from existing clients, participating in organisations and clubs, and attending trade shows and conferences
- Product description, features, benefits, and demonstrated usage and operation of vehicle and accessories
- Provided information concerning specifications, warranties, pricing, financing available, maintenance, and delivery options
- Emphasised product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
- Negotiate prices or terms of sales or service agreements
- Improved customer experience by maintaining customer records, using internal automated systems
- Customer relationships management
- Compiled sales proposals that meet superior customer satisfaction that wins the market share of the automotive industry
- Developed brand and product knowledge to grow and meet the market standards
- Structured quotations and final deals of vehicles on offer and compiled business reports weekly
Dental Assistant
Smile Dentist
2011.11 - 2013.11
Education
Bachelor of Commerce Honours Degree - Business Management (Marketing)
University of South Africa (UNISA)
01.2017
National Diploma - Marketing Management
Tshwane University of Technology
01.2013
National Certificate - Dental Assisting
Tshwane University of Technology
01.2008
Skills
- Research and Development
- People Management
- Sales Management
- Attention to detail
- Project Management
- Process Improvement
- Customer Relationship Management
- Interpersonal Skills
- Negotiation
- Lead Development
- Business Development
- Customer Service
- Brand Management
Corecompetencesandskills
- Research and Development
- People Management
- Sales Management
- Attention to detail
- Project Management
- Process Improvement
- Customer Relationship Management
- Interpersonal Skills
- Negotiation
References
Available on Request
Timeline
Account Manager
Coca Cola Beverages of South Africa
2019.08 - 2021.03
Sales Executive
McCarthy VW Constancia Kloof
2019.04 - 2019.07
Sales Executive
Hatfield Volkswagen PTA
2016.07 - 2018.08
Sales Executive
McCarthy VW Arcadia
2014.01 - 2016.06
Dental Assistant
Smile Dentist
2011.11 - 2013.11
Bachelor of Commerce Honours Degree - Business Management (Marketing)
University of South Africa (UNISA)
National Diploma - Marketing Management
Tshwane University of Technology
National Certificate - Dental Assisting
Tshwane University of Technology
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