Latoi Shabalala
Business Insurance Specialist
Centurion
Summary
Dynamic Business Insurance Specialist with a proven track record at Miway, excelling in policy analysis and negotiation. Enhanced client satisfaction through tailored solutions and comprehensive financial planning. Recognized for driving revenue growth and maintaining regulatory compliance while fostering strong relationships, ensuring clients receive optimal coverage and support.
Insightful Insurance Sales Agent bringing 5 years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement.
Overview
18
18
years of professional experience
Work History
Business Insurance Specialis
Miway
Centurion
04.2025 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Provided exceptional service to clients by guiding them through the claims process stepbystep.
- Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Supported underwriting department by meticulously reviewing applications for accuracy and risk assessment.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Collected premiums on or before effective date of coverage.
- Monitored customer feedback and identified areas of improvement.
- Conducted annual reviews of existing policies to update information.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Generated leads through cold-calling, networking and other outreach methods.
Business Insurance Consultant
OUTsurance
Bedfordview, South Africa
09.2023 - 03.2025
- Provided expert advice on policy renewals, taking into account any changes in the client''s business operations or risk exposure levels since the last review period.
- Remained current on industry trends and regulatory changes to provide accurate guidance to clients regarding insurance matters.
- Provided comprehensive policy reviews to identify gaps in coverage and recommend appropriate adjustments.
- Spearheaded new client acquisition efforts through targeted marketing campaigns and networking events.
- Developed customized insurance proposals to meet unique client requirements and preferences.
- Maintaining high-quality service delivery standards.
- Conducted regular follow-ups with clients to maintain strong relationships and ensure their ongoing satisfaction with services provided.
- Collaborated with underwriters to secure competitive rates for clients, ensuring the best possible coverage at a reasonable cost.
- Generated leads through cold-calling, networking and other outreach methods.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Financial Advisor
1.618 Advisory Services
Roodepoort, South Africa
03.2022 - 08.2023
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
- Provided estate planning advice, assisting clients in securing their financial legacy.
Senior Broker Consultant
Riskslip / Netequity
Sunninghill
10.2020 - 09.2022
- Delivered exceptional customer service by addressing concerns promptly and proactively offering targeted solutions to individual needs.
- Spearheaded business development initiatives resulting in increased revenue generation for both new and existing clients.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Streamlined processes within the brokerage team, leading to increased efficiency and improved response times for clients.
- Recorded supporting documentation for phone calls and written correspondence.
- Responded to client queries and claims.
- Generated leads by means of cold calling and qualified prospects.
- Arranged for inspections and surveys of business properties.
Short Term Sales and Administration Consultant
Envestpro
Midrand, South Africa
09.2017 - 08.2020
- Managed client relationships through regular check-ins and updates on project progress.
- Liaised with customers, management, and the sales team to better understand customer needs and recommend appropriate solutions.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Negotiated insurance pricing on behalf of clients, securing favorable terms that contributed to tailored insurance products.
- Enhanced client decision-making, synthesizing complex data into clear, concise Excel sheets.
- Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Service Sales Consultant
Capitec Bank
Kempton Park, South Africa
02.2008 - 01.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Presented professional image consistent with company's brand values.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Moonstone
Sandton 04.2001 -
High School Diploma -
Chartal Business College
Johannesburg02-2016
Skills
Reporting skills
Policy analysis
Clear and concise documentation
Documentation
Negotiation
Financial planning
Regulatory compliance
Data capturing
Communication
Timeline
Business Insurance Specialis
Miway
04.2025 - Current
Business Insurance Consultant
OUTsurance
09.2023 - 03.2025
Financial Advisor
1.618 Advisory Services
03.2022 - 08.2023
Senior Broker Consultant
Riskslip / Netequity
10.2020 - 09.2022
Short Term Sales and Administration Consultant
Envestpro
09.2017 - 08.2020
Service Sales Consultant
Capitec Bank
02.2008 - 01.2017
Moonstone
04.2001 -
High School Diploma -
Chartal Business College