Laticia Mohalta
Administration Officer
riverside, Johannesburg
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Administrative Officer
Blue Label Telecoms
Sandton
11.2022 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted development and implementation of new administrative procedures.
- Communicated effectively with clients and suppliers via email and telephone.
- Assisted customers with account queries, ensuring a high level of customer satisfaction.
- Managed order processing, adhering to company procedures and ensuring accuracy. Handled customer cancellation requests following established protocols
- Generated and managed purchase orders as required for seamless transactions. Conducted debit collection activities to maintain financial integrity
- Oversaw service suspensions and cancellations, ensuring proper documentation.
- Executed general administrative duties as needed, demonstrating versatility. Prepared and sent quotes when required, contributing to sales processes.
- Collaborated with courier companies such as DSV, Courier IT, and RAM.
- Proficiently worked with systems like Intercon, Track and Trace, TransUnion, OASIS, DSV Portal, STC, Cadvance, 3CX, and CRM software.
- Authenticated debit check mandate.
Student Advisor
Shanduko Solutions
Potchfstroom
01.2020 - 01.2021
- Advised students individually and in groups on academic programs for individual interests.
- Empowered students through counseling and skill-building exercises.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Analyzed student academic records to assess educational and career goals.
Education
BA - psychology and tourism management
North West university
Grade 12 -
Willowmead Secondary School
Matric
Gauteng Skills
Customer Relationship Management (CRM)
Courier Services
Order Processing
Seamless transactionsDecision-making processesDocumentation and control
Administrative support
Multi-line phone proficiency
Package routing
Business administration
Statistical data gathering
Program files maintenance
Additional Information
- Completed YES Programme
- Won BEST EMPLOYEE OF THE MONTH ×2
- Team leader to the Authentication team
Reference
Katlego molokeng: Senior Administrator at Blue label telecoms.
Upon request
Ntombenhle buthelezi: cloud engineer at blue label telecoms.
Upon request
Thabiso kheo: career couch at Shanduko Solutions.
Upon request
Timeline
Administrative Officer
Blue Label Telecoms
11.2022 - Current
Student Advisor
Shanduko Solutions
01.2020 - 01.2021
BA - psychology and tourism management
North West university
Grade 12 -
Willowmead Secondary School
Matric