Laschwin Chelsea Davids
Senior Service Desk Technician
Goodwood
Summary
I am a loyal and trustworthy employee who can work alone or as part of a team. I am a quick to learn and willing to adapt to any job. I am a competent, loyal, hard working employee with the ability to achieve tasks when working alone or as part of a team. I am punctual with an excellent attendance record.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
IT Service Desk Technician
Stowe Holdings
05.2023 - Current
- Attend to inbound calls and make outbound calls
- Escalate or logging a call to the correct department
- Senior systems technician support on system/devices
- Training new team members
- Assistant to team leader, joining weekly operational meetings & presenting teams statistics and planning monthly team goals and expectations
- Ad hoc tasks requested by team leader as and when needed
- Reporting to manager on any team concerns
Customer Service Representative
EXL
06.2021 - 04.2023
- Attend to Inbound calls
- Assist clients with the needed information about the company's products and services
- Processing orders, transactions, and payments
- Assisting with online technical support for the company online service platform
- Capturing comments and account information after each telephonic discussion
Assistant manager/acting manager
Villa Helderberg
1 2019 - 10.2020
- Booking guest(s) in and out
- Serving guests to their needs, wants and preferabilities
- Cleaning
- Administration duties
Education
No Degree - Business Management
University of Cape Town
Cape Town 04.2016 - 12.2018
High School - undefined
Teneo Education
01.2019 - 12.2019
High School - English, Afrikaans, Math Literacy, Life Orientation, Tourism, Consumers, Business Studies
JG Meiring High School
01.2020 - 12.2020
Skills
Competitive
Good social and communication skills
Honest and eager to learn new skills
Motivated to reach goals/targets
Great time management skill
Able to multi-task and very reliable
Hard worker with exceptional listening skills
Able to work in a group and individually
Works well under pressure
Fast learner and computer literate
Bilingual (English & Afrikaans)
Personal Information
- ID Number: 0212060100089
- Date of Birth: 12/06/02
- Gender: Female
- Nationality: South African
- Marital Status: Single
Accomplishments
Level 1 First Aid Certificate
Certification
Business Management Certificate
Timeline
IT Service Desk Technician
Stowe Holdings
05.2023 - Current
Customer Service Representative
EXL
06.2021 - 04.2023
High School - English, Afrikaans, Math Literacy, Life Orientation, Tourism, Consumers, Business Studies
JG Meiring High School
01.2020 - 12.2020
High School - undefined
Teneo Education
01.2019 - 12.2019
No Degree - Business Management
University of Cape Town
04.2016 - 12.2018
Assistant manager/acting manager
Villa Helderberg
1 2019 - 10.2020