Larys Furah Kayeye
Bedfordview
Summary
Results-driven professional with a solid foundation in Administration, Sales, Retail, and Logistics. Expertise in optimizing operations and driving significant sales growth while enhancing customer experiences. Strong analytical skills utilized to interpret sales data and implement effective growth strategies.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Surtee Group - Coach Sandton
07.2023 - Current
- Leveraged market insights to surpass key performance indicators and achieve exceptional sales results.
- Analyzed customer feedback and operational workflows to drive initiatives that improve satisfaction and efficiency.
- Analyzed market trends and executed merchandising strategies to improve overall sales effectiveness.
- Streamlined daily store functions by assisting with operational tasks and providing effective customer service support.
- Implemented inventory control measures to sustain adequate stock and facilitate uninterrupted product availability.
- Utilized strong communication and problem-solving abilities to create enjoyable shopping experiences for customers.
- Oversaw coordination of project tasks to achieve specified deadlines and fulfill project objectives.
- Developed strong relationships with repeat customers, contributing to loyalty and increased foot traffic in the store.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers with prompt and polite support in-person and via telephone.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Boosted store revenue through upselling and cross-selling techniques.
- Executed visual merchandising strategies to attract customers and drive sales.
Logistics Assistant
Ismeil Solutions
05.2022 - 01.2023
- Collaborated with vendors to facilitate precise shipment processes and maintain supply chain efficiency.
- Directed inventory control processes and executed stock audits to optimize warehouse efficiency.
- Led HR initiatives to streamline recruitment processes and improve candidate experience. Oversaw scheduling and coordination of interviews to optimize team performance. Drove administrative improvements to support HR operations effectively.
Internal Sales Representative
Tractafric Equipment - CAT
02.2019 - 02.2022
- Oversaw client inquiry management and lead follow-up processes.
- Administered customer databases and enhanced accuracy of sales forecasting.
- Assisted sales teams in achieving targets through effective communication and support. Provided administrative support to enhance operational efficiency. Coordinated schedules and meetings to facilitate team collaboration.
Marketing Assistant & Communications
Kinshasa Automobile
01.2018 - 01.2019
- Assisted with customer inquiries and administrative support.
- Coordinated marketing materials and maintained social media presence.
- REF: Francis Tshibang (Marketing Manager): +243 99 811 89 85
Customer Service Agent
Basic Lead
07.2017 - 12.2017
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Created and maintained detailed database to develop promotional sales.
Education
Bachelor of Commerce - Marketing Management
Institute South Africa
01.2016
National Senior Certificate - undefined
Holy Family Secondary
01.2016
Bachelor of Commerce - Logistics Management
University of Johannesburg
01.2012
Skills
- Retail operations
- Customer service
- Cash flow analysis
- Team management
- Customer Relationship Management (CRM) software
- Process optimization
LANGUAGES
English, French, Lingala & Swahili (basics)
Timeline
Sales Assistant
Surtee Group - Coach Sandton
07.2023 - Current
Logistics Assistant
Ismeil Solutions
05.2022 - 01.2023
Internal Sales Representative
Tractafric Equipment - CAT
02.2019 - 02.2022
Marketing Assistant & Communications
Kinshasa Automobile
01.2018 - 01.2019
Customer Service Agent
Basic Lead
07.2017 - 12.2017
Bachelor of Commerce - Marketing Management
Institute South Africa
National Senior Certificate - undefined
Holy Family Secondary
Bachelor of Commerce - Logistics Management
University of Johannesburg