Lara Kim Platten
White River,Mpumalanga
Summary
I have over 30 years of experience in administration,
5 years in the medical field.
8 in logistics.
I have built a professional work ethic and excellent communicational skills . Accomplished practice management professional maintaining exceptional patient care within stringent business targets. Knowledgeable in clinical coordination and direction to maintain smooth health care services. Prioritised positive outcomes through strategic policy implementation.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Practice Manager
Hometree Therapy Centre
Nelspruit
08.2023 - Current
- Exceptional communicational skills, showing empathy, with a caring attitude
- Strong organizational skills with been able to manage multiple dairies, with confirming appointments, greeting them, and checking them in and accepting payments after appointments of submitting to medical aid for payments, doing daily reconciliations
- Preformed medical billing using medical software, ICD10 codes and procedure codes
- Adaptability and problem-solving skills
- Managing patient records with the ability of strict confidentiality
- Co-originating with medical staff
- Customer Service
- Financial reporting
- Always working with professionalism, courtesy, patience, understanding, respectful and treating all people with equality
- Flexibility in dealing with diverse patient needs with confidentiality and discretion
- Dealing with and handling difficult patients or handling of technical issues
- Been professional and maintaining a positive and helpful attitude, always ensuring patients privacy and confidentiality is adhered to
- Established a good understanding of patients' needs and concerns by been able to establish a positive rapport with all patients and ensuring them of their rights as a patient
- Complying with legislative and ethical framework.
- Increase outstanding debts from 50% outstanding to 5%
- Communicated agreed practice policy to staff and introduced systems for support.
- Oversaw and developed efficient appointments system, reducing patient wait times.
- Developed and maintained practice insurance policies in liaison with insurers and professional advisers.
- Managed procurement of practice equipment, supplies and services, consistently meeting budget targets.
- Complied with and maintained knowledge of government legislation and regulations.
- Facilitated smooth practice operations, making arrangements for practice equipment maintenance to minimize malfunctions.
Care Giver - Volunteer
Macadamia Fragile Care
White River, MP
03.2023 - 06.2023
- Bed bathing shower and dressing clients
- Changing of incontinence care
- Making bed with client and with client been in bed
- Preformed feeding fragile care clients
- Walking with clients
- Assisting with medication
- Care and companionship for dementia and Alzheimer clients
- Performed nebulizer administration
- Always remaining calm with repeated questions from dementia patients
- Transferring patients from bed to wheelchair and back to either lounge or bed
- Assisting clients with art projects as well as exercising using hand eye co-ordination toys
- Do hourly rounds and notarize client files.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Displayed energy and enthusiasm in fast-paced environment.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Developed plans and strategies to promote continuous improvement.
Assistant manager
Perfect Laser Technologies
Nelspruit
03.2021 - 12.2022
- Daily Financial reporting, on sales and outstanding quotes and service tickets
- Banking
- General Office Duties
- Doing demonstrations of machinery
- Quotation, Sales, and Invoicing
- Customer Service.
- Managed over 20 cold calls per day
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Enforced company policies and guidelines for all employees.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Maintained store appearance, including shelving organization, store layout and visual merchandise planning.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
Contract Worker
Life Empangeni Hospital
Empangeni, KZN
06.2020 - 03.2021
- During COVID 19, working in both General ICU and COVID 19 ICU
- Performed daily stock counts in both wards and ordering replacement stock as well as monthly stock takes
- Stock takes of all PPE and ordering replacement stock
- Ensuring all patients were charged accordingly against what was on patient's chart
- Closing patient files and handing them over to case managers
- General Ad hoc admin duties as required.
- Adhered to company policies, safety procedures and performance standards.
- Maintained work areas in a clean and neat fashion for maximum productivity.
- Supported inventory management by accurately recording stock levels and replenishing supplies.
- Collaborated with team members to achieve daily project targets.
- Collaborated with supervisors to troubleshoot and resolve malfunctions.
- Responded promptly to changing production demands, demonstrating flexibility and adaptability.
- Adhered to site health and safety guidelines, maintaining safe, secure working environments.
- Managed day-to-day labor duties including heavy lifting, goods transportation and site maintenance.
- Communicated well with team across multiple locations.
- Prevented falls by cleaning and disposing of work debris, obstacles and hazards.
Billing Clerk
Dr Ngetu
Richards
03.2018 - 05.2020
- Opening of surgery, booking of patient beds at hospital
- Performed hospital rounds to collect doctor's notes
- Keeping and opening new patient records
- Performed billing both rooms and hospital patients to medical insurances
- Obtaining authorization from medical aid/insurances and updating case management at the relevant hospitals
- Account reconciliations and credit control
- Registration of patients with chronic illness
- Typing of motivational letters from doctor to medical aid or to referral doctors
- Data capturing.
- Manager over 20 patients daily
Home Based Care Giver
AJ Probert
Empangeni, South Africa
10.2017 - 03.2018
- Bed bathing shower and dressing clients
- Changing of incontinence care
- Preparing of meals clients
- Walking with clients
- Assisting with medication
- Performed nebulizer administration
- Measuring input and out put of fluids
- Keeping caterer bag empty and cleaning of wound sight
- Managed diverse daily wellbeing duties, from activity planning to mobility support.
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
- Improved patient satisfaction ratings by providing faultless personal care.
Operations Supervisor
Transnet Port Terminals
Durban, KZN
04.2011 - 03.2016
- Authorizing payment to be made to outsource service providers for charges that have been raised against port
- .Raising charges against Shipping Lines and OEM (clients such as BMW), comparing those charges against invoices rose against the Port
- Ensuring that raised charges were according to charges against OEM, or ship lines, creditors.
- General administration functions, attending to customer queries / liaison - customer
- Customer Service champion 2015/2016.
- Supervising staff - Imports clerks / Exports clerks / secondhand clerk / Delivery Notes clerk / discrepancy officer and manifest capture. Ensuring highest level of competency is achieved and award recognition was deemed necessary.
- Time and attendance on SAP R/3
- Reporting previous day stats on all fields re: vessel working / road and rail, with projection for the next 24 hours. Capturing data onto GCOS3 before reporting.
- GCOS 3 Super User, which enabled allowed tracking of and ensure that all operational requirements were fulfilled before the vessel commences.
- Supervising of staff all the way to counselling session and disciplinary actions that needed to be taken, referring staff to the EAP if assistance is required.
- Liaising with shipping lines and agents as well as cargo owners daily.
- Operating within the company standard operating procedures and ensuring that operating standards and Practices were adhered too.
- Ensuring that revenue documents are printed and signed off as correct then sent to revenue departments to raise the necessary charges.
- Participated in the new design of the GCOS3 computer program that was introduced into the RORO terminal.
- Export and import of cargo both manual and electronic.
- Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising the work of 15 members team.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximise team productivity.
- Reviewed accuracy and compliance of internal documentation, maintaining reliable and precise business records.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
Operations coordinator
Transnet Port Terminals
Durban
02.2008 - 03.2011
- Supervising up lifting of cargo and discharge of cargo using handheld terminal, complete general computer works as well as GCOS 2/3, capturing of data onto GCOS system
- Responsible for general administration functions as required, handing customer and shipping line queries, placing of cargo, and dispatching of cargo via HHT, as well as on GCOS system
- Appointed as Safety Health and Environment Representative
- Acting Supervisor / Transport Official, Stack planner, allocating of bookings.
- Ensured compliance with all company standards and procedures.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Liaised with management to align daily operations with overarching priorities.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
Education
Diploma - Special Needs - Medical
Ailson
White River12.2023
Certificate - Working With Students With Special Educational Needs - Medical
Alison
White River12.2023
Certificate - Understanding Deafness - Medical
Ailson
White River11.2023
Diploma Medical Secretary - Medical
Alison
White River11.2023
Diploma in Care Giving - Medical
Alison
White River03.2023
High School Diploma - Grade 12
Empangeni High School
Empangeni12.1988
Skills
- Practice Management Systems (PMS) training
- Report generation
- Multi-line phone systems
- Procedure coding
- Account reconciliation
- Practice equipment maintenance
- Patient complaint management
- Disease coding
- Accounts receivable
- Insurance billing
- Records management
- Caregiving for fragile care and children with special needs
Certification
Microsoft Office, Stock Control, Electronic Medical recording, Customer Service, Medical billing and coding, Administration, Medical SoftwareIntermediate in: Debtors and Creditors, Medical billing, Caregiving VOLUNTEER Care Giver Mar 2023 - Jun 2023 Macadamia Fragile Care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Practice Manager
Hometree Therapy Centre
08.2023 - Current
Care Giver - Volunteer
Macadamia Fragile Care
03.2023 - 06.2023
Assistant manager
Perfect Laser Technologies
03.2021 - 12.2022
Contract Worker
Life Empangeni Hospital
06.2020 - 03.2021
Billing Clerk
Dr Ngetu
03.2018 - 05.2020
Home Based Care Giver
AJ Probert
10.2017 - 03.2018
Operations Supervisor
Transnet Port Terminals
04.2011 - 03.2016
Operations coordinator
Transnet Port Terminals
02.2008 - 03.2011
Diploma - Special Needs - Medical
Ailson
Certificate - Working With Students With Special Educational Needs - Medical
Alison
Certificate - Understanding Deafness - Medical
Ailson
Diploma Medical Secretary - Medical
Alison
Diploma in Care Giving - Medical
Alison
High School Diploma - Grade 12
Empangeni High School
Volunteer Work
I volunteer as a buddy companionship for Care Buddies, for people struggling with loneliness in their old age.
Volunteer Work
I volunteer as a buddy companionship for Care Buddies, for people struggling with loneliness in their old age.
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