Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lani Thyna Jiyane

Lani Thyna Jiyane

Administrative Coordinator
Midrand

Work Preference

Desired Job Title

Administrative CoordinatorImmigration ConsultantSenior Operational OfficerSubmissions Officer (DHA)

Work Type

Full TimePart TimeContract WorkGig WorkConsulting

Location Preference

On-SiteRemoteHybrid
Location: Midrand, ZA
Open to relocation: Yes

Salary Range

170000/yr - 450003/yr

Important To Me

Career advancementPersonal development programsWork from home optionTeam Building / Company RetreatsWork-life balanceCompany Culture

Summary

Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.

Overview

12
12
years of professional experience

Work History

Administrative Coordinator

BlueSky Migration
07.2020 - Current
  • Conducting daily consultations.
  • Manage all day to day activities (administrative and functional)
  • Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
  • Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
  • Capturing application forms online.
  • Completing South African visa application forms for abroad submissions.
  • Liaising with the embassies and 9 VFS application centres.
  • Compiling and submitting good cause letter applications.
  • Drafting applications supporting and undertaking letters.
  • Applying and liaising with SAQA on behalf of clients.
  • Applying and liaising with MIE on behalf of clients.
  • Liaising with the client’s employers and Human Resources.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Assisting expats with house searching and scheduling viewing appointments.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Assisting expats with allocating the suitable schools for their children.
  • Organized and maintained digital and physical filing systems, improving document retrieval times.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Document scrutiny & recording all application data in a timely and accurate manner.
  • Submitting visa applications through VFS and updating spreadsheet.
  • Implemented new scheduling system for conference rooms, eliminating double bookings and maximizing space utilization.
  • Streamlined office operations, implementing digital file management systems to reduce paper waste and improve accessibility.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Immigration Consultant

Tax Consulting - Xpatweb
01.2019 - 05.2019
  • Capturing Application online.
  • Filling-in South African visa application forms to be submitted abroad.
  • Liaising with the embassies and VFS application centres.
  • Compiling Visa application documents.
  • Compiling and submitting SAQA application forms.
  • Liaising with clients, SAQA and employers.
  • Drafting applications supporting letters.
  • Enquiries and customer service.
  • Answering and transferring over 15 calls.
  • Submitting visa applications through VFS.
  • Compiling and forwarding daily updates to the director.
  • Collection of outcomes from VFS.
  • Scheduling appointments for applications to be submitted abroad.
  • Led workshops to educate clients on immigration updates and policy changes affecting their applications.
  • Conducted thorough assessments of client documentation for immigration eligibility and completeness.

Senior Operational Officer

VFS Global
03.2017 - 09.2017
  • Managing DHA premium Visa and permit Service Centre.
  • Facilitating over 20 applications in Premium Lounge daily.
  • Handling customer / applicants queries personally, via email and telephone.
  • Creating login Credentials for applicants to login into to the system.
  • Choosing subtype categories for the visa they are applying for.
  • Capturing the visa application forms and making payments on the VFS website.
  • Helping clients with online payments.
  • Documents scrutiny and collection of applications for visa processing.
  • Liaise with Applicants.
  • Do quality control, submissions, biometrics, quality check on documents for visa application and collection.
  • Verification of visa payment.
  • Compile daily report
  • Reason for leaving: To further my studies
  • Led cross-functional teams in implementing technology solutions that improved workflow efficiency and reduced turnaround times.

Submissions Officer (DHA)

VFS Global
05.2014 - 09.2017
  • Handle customer / applicant’s enquiries personally, via email and Telephone.
  • Creating login Credentials for applicants to login to the system.
  • Choosing subtype categories for the visa they are applying.
  • Filing in of the visa application from and on the website.
  • Helping clients with online payments.
  • Documents scrutiny and collection of applications for visa processing.
  • Liaise with Applicants.
  • Do quality control, submissions, biometrics, quality check on documents for visa application and collection.
  • Enquiries and customer service
  • Verification of visa payment.
  • Scanning applications received from all 9 visa application centres.
  • Document scrutiny & recording all application data in a timely and accurate manner.
  • Ensuring all administration & logistics of application delivery to Department of Home Affairs / applicant / logistics Company.
  • Assist clients with the completion of relevant documentation.
  • Managed visa application processes, ensuring compliance with regulatory requirements and customer satisfaction.

Education

Training Certificace - 785 Riggit Certificate

A.P.Webb
Witbank, South Africa
04.2001 -

NCV Marketing - NQF Level 4

Tshwane North College
Pretoria, South Africa
01-2014

Customer Service Certificate - NQF Level 4

Susca Walts
Pretoria, South Africa
04.2001 -

Skills

Team collaboration

Documentation and recordkeeping

Travel arrangements coordination

Verbal and written communication

Calendar management

Attention to detail

Workload management

Administrative management

Relationship building

Phone and email etiquette

Timeline

Administrative Coordinator

BlueSky Migration
07.2020 - Current

Immigration Consultant

Tax Consulting - Xpatweb
01.2019 - 05.2019

Senior Operational Officer

VFS Global
03.2017 - 09.2017

Submissions Officer (DHA)

VFS Global
05.2014 - 09.2017

Training Certificace - 785 Riggit Certificate

A.P.Webb
04.2001 -

Customer Service Certificate - NQF Level 4

Susca Walts
04.2001 -

NCV Marketing - NQF Level 4

Tshwane North College

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Lani Thyna JiyaneAdministrative Coordinator