Lancola Lategan
Hybrid Therapist
Knysna
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waxing Therapist
Sorbet PlettenbergBay
10.2025 - 12.2025
- Worked alongside estheticians to offer comprehensive skin care advice and recommendations, further enhancing the overall client experience.
- Streamlined appointment scheduling processes, reducing wait times and maximizing productivity within the salon environment.
- Improved salon efficiency by maintaining a clean, organized workspace and adhering to strict sanitation standards.
- Contributed to increased revenue for the salon by upselling additional services and retail products during appointments.
- Delivered exceptional customer service, addressing client concerns promptly and professionally while maintaining a soothing atmosphere throughout the appointment.
- Educated clients on proper at-home care following waxing treatments to ensure optimal results and minimize discomfort or irritation.
Nail Technician
Sorbet PlettenbergBay
12.2023 - 12.2025
- Established strong client relationships through exceptional customer service and communication skills.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
Waitress
Full Circle
01.2019 - 12.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Surf Cafe
06.2018 - 12.2019
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Cashier
Total Beacon Isle
10.2017 - 12.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Grade 12 -
PlettenbergBay Secondary School
PlettenbergBay 2017
Skills
Nail Technician
Nail Artistry
Acrylic Application
Poly gel Application
Bi-oly Application
Soft gel tips
Biogel Application
Gel Application
Shellac Application
Nail Sculpting
Sanitation Protocols
Customer Service
Time Management
Hand Massage
Pedicuring
Nail Repair
Creative Design
Wax therapist
Waxing techniques
Anatomy and hair growth patterns
Hygiene and safety practice
Product knowledge
Skin care knowledge
Precision and attention to detail
Time management
Client consultation and communication
Professional development
Problem solving
Cashier
Cash handling and mathematical proficiency
Point-of-Sale (POS) System Operation
Payment Processing
Basic Computer Literacy
Product Knowledge and Inventory
Customer Service Excellence
Communication Skills
Attention to Detail and Accuracy
Problem-Solving and Conflict Resolution
Time Management and Multitasking
Dependability and Integrity
Flexibility and Adaptability
Certification
Hot wax/ Hard wax, Film wax, Strip wax, Lash and brow tinting, Brow lamination, Lash lifts. Advanced Bio sculpture gel overlay, Sculptures, Tips, Acrylics, Silk repair, Gelish overlay, Gemini, Morgan Taylor
Timeline
Waxing Therapist
Sorbet PlettenbergBay
10.2025 - 12.2025
Nail Technician
Sorbet PlettenbergBay
12.2023 - 12.2025
Waitress
Full Circle
01.2019 - 12.2020
Waitress
Surf Cafe
06.2018 - 12.2019
Cashier
Total Beacon Isle
10.2017 - 12.2018
High School Grade 12 -
PlettenbergBay Secondary School