Lance Michael Booysen
Johannesburg
Summary
Detail-oriented professional committed to delivering high-quality work on all tasks. Strong team player with a proven track record of meeting deadlines and enhancing productivity. Passionate about continuous learning and empowering team members to achieve collective goals. Reliable and dedicated, consistently willing to exceed expectations.
Overview
12
12
years of professional experience
Work History
PSE Fullfilment
Standard Bank SA
2025.01 - Current
- Assisted in releasing lending applications to improve customer access to financial services.
- Supported launch of transactional and S&I applications to enhance user experience.
- Helped coordinate transfer of funds to respective accounts for timely processing.
- Facilitated sending application contracts to customers.
- Delivered credit card closure letters to customers.
- Acted as second-in-command for PSE team.
DG Enablement
Standard Bank SA
2022.06 - 2024.12
- Assisted in releasing conditional applications.
- Facilitated release of unconditional applications.
- Handled sending contracts to customers for products acquired through the bank.
- Supported team as second-in-command.
- Coordinated credit card closure letters emailed to customers.
- Managed loading of sales on sales platform for tracking.
DG Sales Inbound
Standard Bank SA
2017.01 - 2022.05
- Supported customers via inbound sales line, addressing various queries effectively.
- Guided customers through telephonic sales applications, ensuring clarity and assistance.
- Facilitated early redemption requests from savings accounts for customers.
- Processed requests for credit card limit decreases, providing necessary support.
- Resolved service breakdown queries with prompt assistance.
- Assisted sales team as second-in-command, contributing to team objectives.
Transactional and Credit Card Retentions
Standard Bank SA
2014.04 - 2016.12
- Calling customers to inform them of the various benefits of the SBSA transactional accounts.
- Calling customers to retain them and encouraging them to use the transactional account more frequently.
- Retaining customers to keep their credit cards open.
- Salary switching for customers.
- Debit order switching for customers.
Education
Banking Crertificate
Cornerstone
Johannesburg, GP2018-01
FAIS Accreditation
Cornerstone
Johannesburg, GP2017-01
Higher National Diploma - Dance Performing Arts
Tshwane University of Technology
Johannesburg, GP2010-01
Higher National Diploma - High School
The National School of Arts
Johannesburg, GP2007-01
Skills
- Time management
- Problem-solving
- Willingness to learn
- Active listening
- Leadership
- Team building
- Public speaking
Timeline
PSE Fullfilment
Standard Bank SA
2025.01 - Current
DG Enablement
Standard Bank SA
2022.06 - 2024.12
DG Sales Inbound
Standard Bank SA
2017.01 - 2022.05
Transactional and Credit Card Retentions
Standard Bank SA
2014.04 - 2016.12
Banking Crertificate
Cornerstone
FAIS Accreditation
Cornerstone
Higher National Diploma - Dance Performing Arts
Tshwane University of Technology
Higher National Diploma - High School
The National School of Arts