Lana Te Brugge

As Coastal (logistics) Coordinator for the entire coastal region of South Africa, I oversee and optimize end-to-end logistics operations, facilities management, and regional procurement for The Courier Guy. Reporting directly to the Head of Coastals – National, I play a pivotal role in ensuring operational efficiency, financial accuracy, and infrastructure integrity across all coastal depots, kiosks, and warehouses.

KEY RESPONSIBILITIES:

• CONTRACTOR & LINEHAULS:
• Conduct weekly financial reconciliation of ad hoc AUX contractors across the coastal network and monthly updates to CPS/Contractor payments. Manage monthly reconciliation of all coastal linehaul (truck) accounts, ensuring accuracy, compliance, and cost control.

• FACILITIES & DEPOT MANAGEMENT
• Oversee infrastructure and utilities for the Cape Town depot, and coastal kiosks, warehouse and depots, including electrical systems, waste management, irrigation, landscaping, and building fixtures.
• Coordinate procurement and inventory of building materials and operational supplies, as well as generators, scales, inverters for the coastal region. Ensure timely maintenance and upgrades to support uninterrupted logistics operations.

• EXPENSE OVERSIGHT & FINANCIAL REPORTING:
• Reconcile all operational expenses for every kiosk, depot, and warehouse in the coastal region. Maintain detailed financial records and reporting dashboards to support strategic decision-making and budget adherence.

• TEAM LEADERSHIP & DEPARTMENTAL OVERSIGHT:
• Manage the Housekeeping Department at the Cape Town depot, supervising a team of five staff to uphold hygiene and presentation standards around the depot, ensuring that all Health and Safety policies and procedures are adhered to.
• Lead the Maintenance Department, comprising three skilled technicians responsible for depot repairs and fabrication of logistics equipment including steel bins, flatbed trolleys, and flyer trolleys for national distribution.
• Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.

• NATIONAL EQUIPMENT MANUFACTURING:
• Oversee the design and production of custom logistics equipment at the Cape Town depot to support operational needs across South Africa.

• CORE COMPETENCIES:
• Logistics coordination & contractor management
• Facilities oversight & procurement
• Financial reconciliation & reporting
• Team leadership & cross-functional collaboration
• Infrastructure maintenance & equipment fabrication
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

• ACHIEVEMENTS:
• Led successful weekly financial reconciliations for AUX contractors across the coastal network, enhancing payment accuracy and cost control.
• Managed monthly reconciliation of all coastal linehaul accounts, ensuring compliance and reducing discrepancies by 15%.
• Consistently delivered freelance projects on time and within budget, achieving a client satisfaction rate exceeding 95%.
• Applied mental health knowledge and life coaching expertise to develop innovative solutions that improved team resilience and client outcomes.

• Proven track record of client satisfaction.
• Expert in time management & deadlines.
• Diverse portfolio showcasing versatility.
• Strong communication & negotiation skills.
• High-quality work with attention to detail.
• Adaptable to various industries & needs.
• Consistent delivery of projects on budget.
• Innovative solutions to complex problems.

• Proven track record of client satisfaction.
• Expert in time management & deadlines.
• Diverse portfolio showcasing versatility.
• Strong communication & negotiation skills.
• High-quality work with attention to detail.
• Adaptable to various industries & needs.
• Consistent delivery of projects on budget.
• Innovative solutions to complex problems.

• Company closed.

• Crafted high-impact executive presentations, reports, and agendas to facilitate strategic decision-making.
• Uphold the highest level of discretion with confidential matters, adhering to stringent confidentiality standards.
• Prepared in-depth briefing documents for key meetings, ensuring the CEO was thoroughly informed and ready to engage.
• Led and delivered special projects for the CEO, meeting objectives within tight deadlines.
• Curated and maintained the CEO's social media presence, engaging with the audience through thoughtful content and prompt replies.
• Transcribed verbal communications with precision, ensuring clarity in written correspondence.
• Created in-depth and high-powered PowerPoint presentations for government tenders.

• Spearheaded integrated marketing campaigns, elevating brand visibility and driving lead generation.
• Optimized social media strategy, amplifying engagement and bolstering digital footprint.
• Developed and enforced brand guidelines, maintaining a cohesive identity across marketing channels.
• Advanced website SEO and user experience, boosting online presence and customer interaction.
• Authored comprehensive Health and Safety protocols, fortifying organizational standards and compliance.
• Managed social media growth.

• Increased brand awareness by developing and implementing strategic marketing campaigns.
• Streamlined marketing processes for improved efficiency and cost savings.
• Optimized digital marketing efforts with data-driven insights, leading to improved conversion rates and return on investment.
• Designed visually appealing promotional materials that effectively communicated brand messaging and value propositions.
• Established strong relationships with key industry influencers to expand brand reach and credibility.
• Negotiated favourable contracts with media partners for more cost-effective ad placements, achieving significant budget savings.
• Utilized e-mail, social media, radio and TV to highlight products and services.

• Company closed.

• Executed thorough exit interviews with departing students to extract valuable insights, driving enhancements in the admissions process for prospective candidates.
• Diligently registered all new students into the CEMIS database, ensuring accurate and systematic record-keeping.
• Efficiently processed student applications, adhering to strict deadlines while meticulously evaluating applicant information for quality assurance.
• Collaborated closely with the South African Department of Education and Home Affairs to optimize the application process for international students.
• Liaised with international embassies and ambassadors, providing essential support in securing required documentation for students' educational commencement.
• Conducted engaging campus tours for potential students, effectively highlighting the school's facilities and educational resources.

• Developed inaugural incentive performance plan, motivating staff, and achieving 60% increase in sales.
• Established effective communication channels between management and staff to ensure alignment on corporate objectives.
• Led regular team meetings to review performance metrics, discuss challenges, share best practices, and celebrate successes.
• Consistently met or exceeded annual performance targets by developing and executing a strategic business plan for the region.
• Delivered impactful presentations at industry events, showcasing company offerings while strengthening professional networks.
• Hosting of Brand Ambassadors such as Desmond Dube, Lillian Dube and Zanele Mbokazi as well as co-presented with Brand Ambassadors at events, rallies and conferences (for TV and online media sites).

• Streamlined CEO's efficiency through meticulous management of intricate calendars and orchestrating sophisticated travel plans.
• Orchestrated elite events, delivering flawless experiences and garnering positive feedback from participants.
• Fostered effective communication channels by promptly addressing emails and correspondences, optimizing business operations.
• Uphold strict confidentiality protocols when dealing with sensitive information, ensuring trust and integrity.
• Implemented systematic filing practices for both personal and professional documents, enhancing organizational effectiveness.
• Collaborated with international health authorities, including those in Ghana and China, and liaised with the personal assistant to the Crown Prince of Abu Dhabi to establish Third Party health agreements.