Lamlela Adams

· Delivering Stock to customer local and long-distance ensuring that their stock will be delivered on time.

· Meet and greet customers on the arrival in a professional friendly manner.

· Provides outstanding customer service.

· Respond to customer’s request in a timely, friendly and efficient manner.

· Handling calls, complains and request in a professional manner.

· Communicate out of stock to customers and reasons being out of stock.

· Introduce customers to products that are newly listed or improved and what they can benefit from them.

· Resolving stock problems quickly and efficiently so that the business can run smoothly.

· Refueling vehicles, checking tyre pressure and oil/water/other fluids after every rental.

· Basically, handling all customer complains regarding business and attend to their needs if I cannot handle then will ask my supervisor to assist.

· Takes messages and ensures their prompt delivery to Managers.

· Vehicle quality control, including identification and reporting of expired license vehicles and any
other issue that does not conform to our quality standards.

• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
• Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
• Obtained signatures from customers upon delivery of goods.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.

• Maintained safe driving records by strictly following traffic rules and regulations.
• Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
• Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
• Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.

· Delivering stock local and long-distance Northern Cape, East London and Kwazulu Natal.

· Vehicle quality control, including identification and reporting of expired license vehicles and any other issue that does not conform to our quality standards.

· Deliver various items to different addresses as assigned.

· Cleaning of vehicle interior and exterior to our high standards

· Stick to a schedule and be time-bound on the job.

· Follow the prescribed routes most convenient for delivery.

· Load and unload the vehicle as needed.

· Inspect, operate and maintain the vehicle and its cleanliness.

· Maintaining the integrity of the company by behaving ethically and safeguarding the assets and
interests of both the business and our customers.

• Provided valuable feedback to management regarding customer preferences, market trends, or other relevant information that could impact future sales strategies.
• Demonstrated flexibility in adapting to changing schedules or last-minute requests from customers without compromising punctuality or service quality.
• Contributed to a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
• Managed cash transactions accurately, balancing daily deposits, receipts, and expenses for proper financial reporting.

· Delivering and merchandising of Ice cream.

· Fulfil customer requests with ice cream purchases.

· Presents ordered choices in a prompt and efficient manner.

· Stock coolers and freezers in an orderly manner.

· Follow Plan-o-grams as needed.

· Interact professionally with customers.

· Introducing customers to newly listed products and improved products or re packaged.

· Creating extra space and ordering more stock for items that are going to be on promotion, ensuring stock availability.

· Handling all customers complains regarding Ola products.

• Completed daily pre- and post-trip vehicle inspections.
• Stocked shelves and loaded orders to prepare deliveries.