Lambert Fourie

• Reported project results to senior project manager.
• Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
• Established efficient workflows within the team by utilizing task delegation techniques based on individual strengths and skills.
• Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
• Monitored project progress to keep tasks on track and meet deadlines.

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

• Certified coffee roaster with SCA.
• Certified barista with SCA
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal solutions.
• Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately.
• Trained and motivated employees to perform daily business functions.
• Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Put together realistic budgets based upon costs and fees for successfully operating business and client related projects.
• Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
• Developed a high-performing team through effective recruitment, training, and performance management.
• Assessed damaged materials and notified maintenance personnel of needed repairs.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Created websites for client's in North America and Europe as well as in South Africa
• Optimized product listings with eye-catching images and persuasive descriptions, increasing conversion rates.
• Provided exceptional customer service, resolving issues promptly and fostering long-term client loyalty.
• Implemented effective time management practices that allowed timely completion of tasks without compromising work quality.

Matriculated with diploma

Roasting process, including roast cycle, roast levels, identifying defects, the physical changes that beans undergo during the roasting process, as well as workspace management and lean production.

Physical and chemical changes as well as basic thermodynamics and heat transfer that occurs during the roast.

Grinder calibration, espresso extraction analysis, latte art skills and drinks construction.

Espresso extraction percentage value in relation to industry standards.