Laeticia Lucas
Administrator
Boston,Western Cape
Summary
Experienced administrative and customer service professional with over 15 years of expertise in managing client relations, office administration, and project coordination. Proficient in handling complex tasks across various industries, including financial services, education, and marketing. Adept at resolving customer inquiries, managing projects, and maintaining effective communication. Highly organized, detail-oriented, and committed to delivering exceptional service in dynamic environments.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Customer service Advisor
Capita BPO
- 1 2023
- My duties consist of assisting customers with placing furniture orders, booking deliveries, amending delivery details and special instructions, raising investigations for lost/late deliveries, raising alerts to escalations and ombudsman, providing feedback on overdue/late deliveries orders, contacting customers to provide feedback on stock items, reporting broken and damaged furniture, processing refunds and replacements, dealing with escalations, contacting suppliers, and confirming courier information.
Customer Service Advisor
Webhelp
08.2020 - 04.2021
- Running of multiple projects simultaneously
- Handling of Inbound Calls
- Assisting with delayed Courier parcels
- Assisting Customers with on-line tracking of their parcels
FACTA Administrator
Old Mutual Centre of Regulatory Compliance
05.2019 - 12.2019
- Duties include engaging with overseas clients to determine their employment and residency status, corresponding via email, checking document validity according to FATCA legislation, and uploading documents to make clients FATCA compliant.
FACTA Administrator
Old Mutual Wealth
12.2018 - 04.2019
- Duties include desktop research of documents on Old Mutual systems.
Language Consultant
RightSource/WallStreet English
05.2017 - 05.2018
- Duties include team huddle, lesson content preparation, teaching via Skype, and compilation of student reports.
Marketing Support Officer
Wesgro
12.2009 - 08.2016
- My core duties consisted of finding teamwork resolutions to resolve and assist client's requests and complaints, running multiple projects simultaneously, filing departmental documents, handling international courier shipments, handling procurement, sourcing venues and hotel bookings, managing flight and vehicle bookings, catering and dietary requirements, assisting with reports, maintaining asset and gift registry, managing courier for tradeshows, and sourcing quotations for printing.
Receptionist
Wesgro
06.2005 - 11.2009
- Duties include answering switchboard, welcoming clients, screening and directing calls, taking messages, managing boardroom bookings, managing company vehicles, handling office post.
Education
ND: Office Management and Technology - Office Management And Technology
Cape Peninsula University of Technology
Cape Town, South AfricaPerseverance High School
Cape Town, South Africa 01.2024 - 12.2024
Skills
Administrative Support
Courses and development
- TEFL: On-Line Teaching Certificate
- VETTA Communication: Certificate Project Management
- New Horizons Computer Training: Ms Word, Excel & PowerPoint
- Old Mutual Training: merchandise. GCS, My Service, EMS, ADW, IBC, FAIRWAY, Effective, Bizagi, Transunion.
References
- Kauthar Fisher, Manager, Capita Maitland, 074 9583806, Kautharfisher@marks&spencer.com
- Shafiek Bridgens, Manager, Webhelp, 078 880 0450
- Nadia Hendricks, Operations Manager, Old Mutual Head Office (WEALTH), 071 642 9047, NHenfricks4@oldmutual.com
- Marlotte Cloute, Manager, Wesgro, 082 773 7467
Timeline
Perseverance High School
01.2024 - 12.2024
Customer Service Advisor
Webhelp
08.2020 - 04.2021
FACTA Administrator
Old Mutual Centre of Regulatory Compliance
05.2019 - 12.2019
FACTA Administrator
Old Mutual Wealth
12.2018 - 04.2019
Language Consultant
RightSource/WallStreet English
05.2017 - 05.2018
Marketing Support Officer
Wesgro
12.2009 - 08.2016
Receptionist
Wesgro
06.2005 - 11.2009
Customer service Advisor
Capita BPO
- 1 2023
ND: Office Management and Technology - Office Management And Technology
Cape Peninsula University of Technology
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