MS Word, Excel, Outlook ,Elite, Customer 1st,BAW,Citrix
Laeeqah Ferris
Administrator
Mitchells Plain Cape Town
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated and adaptable work ethic to perform effectively in independent or team environments. Demonstrates consistently positive attitude and focus on customer satisfaction to produce high-quality work.
Overview
6
6
years of professional experience
Work History
Planners Assistant
Ms Heidi Daniels (CFP) For Standard Bank (SBFC)
04.2022 - 02.2024
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks projects.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Proofread and edited documents for accuracy and grammar.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Updated database of contacts and resources for company-wide distribution.
Call Logger
Lewis Stores (Head Office)
02.2022 - 04.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved over 30 customer complaints daily with empathy, resulting in increased loyalty and repeat business.
Education Assistant
Seaview Primary School
11.2021 - 01.2022
- Served as mentor for new education assistants, providing guidance on best practices and sharing valuable resources to enhance effectiveness in the role.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
- Tracked student progress using data-driven assessments, allowing for targeted interventions when necessary.
- Assisted teachers during parent-teacher conferences by providing detailed information on student progress and needs.
Sales Assistant
Plastiques
12.2017 - 01.2018
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Boosted store revenue by 10% through upselling and cross-selling techniques.
- Utilized customer feedback to identify areas for improvement within store's operations or offerings.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
B.Soc.Sc. - Bachelors of Social Science
University of Cape Town
Rondebosch Cape Town 12.2021 - 12.2021
Skills
Multi-tasking
Software
Timeline
Planners Assistant
Ms Heidi Daniels (CFP) For Standard Bank (SBFC)
04.2022 - 02.2024
Call Logger
Lewis Stores (Head Office)
02.2022 - 04.2022
B.Soc.Sc. - Bachelors of Social Science
University of Cape Town
12.2021 - 12.2021
Education Assistant
Seaview Primary School
11.2021 - 01.2022
Sales Assistant
Plastiques
12.2017 - 01.2018
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