Olga Petersen
Assistant Train Manager
Capetown
Summary
Experienced assistant train manager with over 14 years of experience in long distance transporting of passengers.
Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate with strong organizational skills eager to ensure customer satisfaction, ready to help my team achieve company goals. I am enthusiastic and eager to contribute to my team's success through hard work, attention to detail and excellent organizational skills.
Motivated to learn, grow and excel, dedicated, focused and professional with a lasting history of meeting company goals.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization's reputation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Train Manager
Prasa
Capetown
10.2006 - Current
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Gamble Street Secondary School
Uitenhage Eastern Cape South AfricaSkills
- Staff supervision
- Staff Management
- Operations management
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Creative Problem Solving
- Understanding Customer Needs
- Regulatory Compliance
- Sales Quota Achievement
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Patient and Empathetic
- Strong Analytical and Problem Solving Skills
- Cultural Awareness and Sensitivity
- Invoice Preparation and Processing
- Refunds and Returns Management
- Establishing and Maintaining Customer Relationships
- Multi-Line Phone Systems
- Microsoft Office Suite
Certification
- National senior certificate.
- Home care and rehabilitation certificate.
- Home base care certificate in " Help jou naaste "
- Skills program certificate in management training.
- Certificate of compliance in rail incident duties.
- Code 10 drivers license.
Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Timeline
Assistant Train Manager
Prasa
10.2006 - Current
High School Diploma -
Gamble Street Secondary School
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