Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Letoya Rooi

Receptionist Administrator
Cape Town,Western Province

Summary

Driven procurement and costing specialist with a proven track record at M and L Panel Beaters, enhancing financial accuracy and supplier relations. Excelled in invoice processing and customer service, significantly improving project cost estimations and fostering team collaboration. Demonstrates exceptional organizational skills and a keen analytical mindset, contributing to streamlined operations and cost control.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
years of professional experience

Work History

M and L Panel Beaters

Authorization & Costing Clerk
09.2016 - 11.2023

Job overview

  • Advanced the accuracy of projected cash flows with meticulous reconciliation of costing for completed vehicles on a regular basis.
  • Improved budget accuracy with thorough costing of jobs.
  • Collaborated with cross-functional teams and service advisors to ensure accurate job costing for completed vehicles.
  • Telephonic and email correspondence with clients, insurance companies, and assessors.
  • Helped ensure financial stability by identifying, completing, and addressing additional work done throughout the repair process of vehicles.
  • Utilized various software programs to update insurance companies and clients on the repair progress of their vehicle.
  • Maintained accurate records of additional repair work and completed costings.
  • Responded to customer concerns and questions on a daily basis.
  • Collaborated with customers to resolve disputes.
  • Used data entry skills to accurately document and input invoices into the system.
  • Facilitated smooth collaboration between insurance companies and other departments through clear communication regarding quotes, authorizations, and costings.
  • Ensured regulatory compliance by maintaining up-to-date knowledge on industry standards and company procedures.
  • Maintained highly organized filing system for all costing documents, simplifying document retrieval during audits or reviews.
  • Played an integral role in continuous improvement initiatives aimed at refining the organization''s overall approach toward controlling costs.
  • Streamlined invoice processing workflow to expedite payment approvals and reduce late fees incurred from delayed payments.
  • Developed strong relationships with suppliers, fostering open communication channels to resolve discrepancies quickly and effectively.

Mtutuzeli Funeral Services

Administrative Receptionist
12.2015 - 05.2016

Job overview

  • Improved overall office morale through active participation in team-building activities.
  • Handled confidential correspondence discreetly, while adhering to strict privacy guidelines regarding sensitive information protection.
  • Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
  • Supported executive staff with scheduling, travel arrangements, and meeting preparation, ensuring seamless operations and time management.
  • Assisted in budget tracking for various departments by compiling expense reports.
  • Maintained accurate records of visitor logs and security access cards, promoting a safe working environment for all employees.
  • Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
  • Boosted client satisfaction with prompt and professional responses to phone and email inquiries, addressing concerns efficiently.
  • Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.
  • Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Regal Manufacturing

Procurement Assistant
08.2015 - 12.2015

Job overview

  • Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
  • Assisted in evaluating and analyzing offers received from suppliers and service providers.
  • Monitored cost by closely comparing prices from different vendors.
  • Conducted thorough market research to identify potential suppliers, leading to an expanded vendor network and more competitive quotes.
  • Maintained accurate records of purchase orders, invoices, and inventory levels, supporting smooth business operations and effective financial management.
  • Enhanced supplier relations through consistent communication, fostering a positive working relationship and securing better pricing options.
  • Provided exceptional customer service by resolving issues related to product availability or delivery in a timely manner.
  • Built and maintained professional relationships with clients and co-workers.

Education

Alison Online Studies

Diploma in Reception Skills
04.2001

University Overview

Bishop Lavis High School
Cape Town, South Africa

High School Diploma
04.2001

University Overview

  • Recipient of Exceptional Leadership Skills Award 2001
  • Prefect

Skills

Invoice Processing,Purchase Orders, Invoice Documentation Management, Vendor invoice processing

Languages

English
Upper intermediate (B2)
Afrikaans
Upper intermediate (B2)

Timeline

Authorization & Costing Clerk
M and L Panel Beaters
09.2016 - 11.2023
Administrative Receptionist
Mtutuzeli Funeral Services
12.2015 - 05.2016
Procurement Assistant
Regal Manufacturing
08.2015 - 12.2015
Alison Online Studies
Diploma in Reception Skills
04.2001
Bishop Lavis High School
High School Diploma
04.2001

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Letoya RooiReceptionist Administrator