Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Letoya Rooi

Receptionist Administrator
Cape Town,Western Province

Summary

Driven procurement and costing specialist with a proven track record at M and L Panel Beaters, enhancing financial accuracy and supplier relations. Excelled in invoice processing and customer service, significantly improving project cost estimations and fostering team collaboration. Demonstrates exceptional organizational skills and a keen analytical mindset, contributing to streamlined operations and cost control.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
years of professional experience

Work History

M and L Panel Beaters
Cape Town, South Africa

Authorization & Costing Clerk
09.2016 - 11.2023

Job overview

  • Advanced the accuracy of projected cash flows with meticulous reconciliation of costing for completed vehicles on a regular basis.
  • Improved budget accuracy with thorough costing of jobs.
  • Collaborated with cross-functional teams and service advisors to ensure accurate job costing for completed vehicles.
  • Telephonic and email correspondence with clients, insurance companies, and assessors.
  • Helped ensure financial stability by identifying, completing, and addressing additional work done throughout the repair process of vehicles.
  • Utilized various software programs to update insurance companies and clients on the repair progress of their vehicle.
  • Maintained accurate records of additional repair work and completed costings.
  • Responded to customer concerns and questions on a daily basis.
  • Collaborated with customers to resolve disputes.
  • Used data entry skills to accurately document and input invoices into the system.
  • Facilitated smooth collaboration between insurance companies and other departments through clear communication regarding quotes, authorizations, and costings.
  • Ensured regulatory compliance by maintaining up-to-date knowledge on industry standards and company procedures.
  • Maintained highly organized filing system for all costing documents, simplifying document retrieval during audits or reviews.
  • Played an integral role in continuous improvement initiatives aimed at refining the organization''s overall approach toward controlling costs.
  • Streamlined invoice processing workflow to expedite payment approvals and reduce late fees incurred from delayed payments.
  • Developed strong relationships with suppliers, fostering open communication channels to resolve discrepancies quickly and effectively.

Mtutuzeli Funeral Services
Cape Town, South Africa

Administrative Receptionist
12.2015 - 05.2016

Job overview

  • Improved overall office morale through active participation in team-building activities.
  • Handled confidential correspondence discreetly, while adhering to strict privacy guidelines regarding sensitive information protection.
  • Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
  • Supported executive staff with scheduling, travel arrangements, and meeting preparation, ensuring seamless operations and time management.
  • Assisted in budget tracking for various departments by compiling expense reports.
  • Maintained accurate records of visitor logs and security access cards, promoting a safe working environment for all employees.
  • Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
  • Boosted client satisfaction with prompt and professional responses to phone and email inquiries, addressing concerns efficiently.
  • Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.
  • Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Regal Manufacturing
Cape Town, South Africa

Procurement Assistant
08.2015 - 12.2015

Job overview

  • Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
  • Assisted in evaluating and analyzing offers received from suppliers and service providers.
  • Monitored cost by closely comparing prices from different vendors.
  • Conducted thorough market research to identify potential suppliers, leading to an expanded vendor network and more competitive quotes.
  • Maintained accurate records of purchase orders, invoices, and inventory levels, supporting smooth business operations and effective financial management.
  • Enhanced supplier relations through consistent communication, fostering a positive working relationship and securing better pricing options.
  • Provided exceptional customer service by resolving issues related to product availability or delivery in a timely manner.
  • Built and maintained professional relationships with clients and co-workers.

Education

Alison Online Studies

Diploma in Reception Skills
04.2001

University Overview

Bishop Lavis High School
Cape Town, South Africa

High School Diploma
04.2001

University Overview

  • Recipient of Exceptional Leadership Skills Award 2001
  • Prefect

Skills

Invoice Processing,Purchase Orders, Invoice Documentation Management, Vendor invoice processing

Cost Estimation,Project Costing

Teamwork and Collaboration

Customer Service, Customer Relations, Excellent Communication, Inquiry Handling, Professional Communication

Microsoft Office, Computer Literacy, Spreadsheet Management, Record-keeping

Work Coordination,Multitasking Abilities, Time management abilities,Organizational Skills, Presentation Skills

Decision-Making, Reporting skills

Cash Handling

Self Motivation,Active Listening, Deadline-oriented

Attention to Detail,Problem-solving aptitude, Analytical thinker, Adaptability

Research skills

Updating and managing online platforms

Marketing and promoting

Languages

English
Upper intermediate (B2)
Afrikaans
Upper intermediate (B2)

Timeline

Authorization & Costing Clerk
M and L Panel Beaters
09.2016 - 11.2023
Administrative Receptionist
Mtutuzeli Funeral Services
12.2015 - 05.2016
Procurement Assistant
Regal Manufacturing
08.2015 - 12.2015
Alison Online Studies
Diploma in Reception Skills
04.2001
Bishop Lavis High School
High School Diploma
04.2001

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Letoya RooiReceptionist Administrator