L Mazwane
Bloemfontein
Summary
Energetic individual with knack for building strong relationships and fostering customer loyalty. Skilled in communication and problem-solving, with talent for understanding client needs and delivering tailored solutions. Quick learner who adapts easily to new challenges and environments, bringing enthusiasm and positive attitude to every task. Ready to contribute to team with focus on achieving sales targets and enhancing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Conference & Events Sales Executive
Tuscan Hospitality
Bloemfontein, South Africa
09.2024 - Current
- Used consultative sales to manage customer relationships and meet personal targets.
- Resolved customer issues and complaints using quick problem-solving decisions.
- Delivered friendly service to build strong customer satisfaction outcomes.
- Drafted quotations for customers to support purchasing decisions.
- Delivered exceptional customer service by responding promptly to guest inquiries and requests during events.
- Prepared detailed reports post-event, highlighting successes and areas for improvement.
Administrator
Premier Splendid Inn Bloemfontei
Bloemfontein, South Africa
03.2021 - 09.2024
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Ensuring accuracy of daily revenues.
- Reconciliation of EFT banking and daily cash ups.
- Float check.
- Reconciliation of Creditors and Debtors.
- Assisting with budgets and forecasts.
- Attending Financial Reviews with the General Manager.
- Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
- Collaborated closely with other managers to smooth and improve office operations.
- Monitored staff performance and developed improvement plans.
- Set up business contracts, obtained signatures and processed paperwork.
- Administered payroll processing, including calculating hours, processing expenses, and issuing payments, to ensure timely compensation.
- Facilitated new hire orientation sessions and managed employee records, supporting HR processes and compliance.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Accommodation & Conference Co - ordinator
Premier Splendid Inn Bloemfontein
Bloemfontein, South Africa
10.2019 - 03.2021
- Provided detailed information about facilities, services, and local attractions to enhance guest experience.
- Worked with hotel staff to accommodate guest requests for specific room locations and amenities.
- Monitored local events and local market news to forecast impact on demand calendars.
- Processed booking requests efficiently, maximising room occupancy and revenue for the hotel.
- Participated in team meetings to discuss performance targets, guest feedback, and operational improvements.
- Liaised with travel agents and corporate clients to manage group bookings and event reservations.
- Assisted in resolving billing discrepancies and processed payments in accordance with company policies.
- Handled modifications, cancellations, and special requests with a focus on customer satisfaction.
- Developed strong relationships with repeat guests, recognising their preferences and ensuring a personalised service.
- Managed small and large scale events, conferences and seminars.
- Facilitated on-site event setup and breakdown, adhering strictly to venue policies and timelines.
- Coordinated decorations and accessories for parties, weddings and media events.
- Handled administrative requirements for events to manage contracts, payments and records.
- Organised catering, venues and AV requirements for conferences.
- Consulted with clients to determine event requirements and assess package options.
Reservations Agent
City Lodge Bloemfontein
Bloemfontein, South Africa
01.2013 - 03.2018
- Addressed overbooking on specifc room types, working with customers to adjust accommodations.
- Utilised reservation software to input, retrieve, and update guest information promptly.
- Secured bookings through phone, email and webchat sales, using expert hotel product and service knowledge.
- Participated in team meetings to discuss performance targets, guest feedback, and operational improvements.
- Liaised with travel agents and corporate clients to manage group bookings and event reservations.
- Assisted in resolving billing discrepancies and processed payments in accordance with company policies.
- Applied company selling strategy across all reservations systems, managing availability of room types and locations.
- Handled modifications, cancellations, and special requests with a focus on customer satisfaction.
- Developed strong relationships with repeat guests, recognising their preferences and ensuring a personalised service.
- Processed payments and sent confirmation details to customers via email or mobile app.
- Receieved incoming reservations enquiries and updated existing bookings in line with established policies and procedures.
Food and Beverage Duty Manager
Blue Waters Hotel
East London, South Africa
01.2011 - 03.2013
- Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- Oversaw cash handling procedures, including banking and safe management, to ensure financial security.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Liaised with employees to determine complaints and satisfaction levels and addressed reported problems to keep staff motivated.
- Coordinated and allocated resources to support service team.
Education
National Diploma - Hospitality Management
College of South Africa
East London, EC2008
Matric
West Bank High School
East London, EC2005
Skills
- Customer relationship management
- Event coordination
- Budget management
- Revenue forecasting
Languages
Xhosa
First Language
English
Advanced
C1
Afrikaans
Intermediate
B1
Sesotho
Intermediate
B1
Marital Status
- Married
Timeline
Conference & Events Sales Executive
Tuscan Hospitality
09.2024 - Current
Administrator
Premier Splendid Inn Bloemfontei
03.2021 - 09.2024
Accommodation & Conference Co - ordinator
Premier Splendid Inn Bloemfontein
10.2019 - 03.2021
Reservations Agent
City Lodge Bloemfontein
01.2013 - 03.2018
Food and Beverage Duty Manager
Blue Waters Hotel
01.2011 - 03.2013
National Diploma - Hospitality Management
College of South Africa
Matric
West Bank High School