Unisolv
KOFI MAAFO
PHARMACIST
Durban,GP
Summary
Dynamic pharmacist with a proven track record in Retail/Community pharmacy, enhancing patient satisfaction through personalized care and effective medication therapy management. Skilled in pharmacy operations and team leadership, I fostered a supportive environment that improved employee retention and reduced medication errors, driving business growth and customer loyalty.
Diligent Pharmacist with robust background in retail pharmacy. Managed daily operations, ensured compliance with regulations, and optimized inventory control. Demonstrated expertise in customer service and business management.
Overview
23
23
years of professional experience
Work History
Pharmacy Owner
Self-employeed
11.2004 - Current
- Increased repeat business from satisfied customers through attentive service delivery.
- Improved employee retention rates by creating a supportive work environment that encouraged professional development.
- Managed inventory levels to ensure optimal stock availability and timely replenishment.
- Established a welcoming atmosphere within the pharmacy, promoting accessibility and approachability among patients.
- Reduced medication errors by enforcing strict adherence to guidelines when dispensing prescriptions.
- Achieved growth in sales by implementing targeted promotional campaigns that focused on high-demand products.
- Utilized advanced technology systems to streamline record-keeping and prescription management tasks.
- Trained and mentored staff members, resulting in improved performance and a cohesive team environment.
- Promoted health literacy among patients through educational materials and one-on-one consultations about medications or health conditions.
- Delivered exceptional patient care by staying up-to-date on industry trends and advancements in pharmacology.
- Enhanced customer satisfaction by providing personalized pharmaceutical care and recommendations.
- Implemented innovative marketing strategies to increase awareness of the pharmacy''s services and offerings.
- Developed strong relationships with medical professionals, fostering trust and collaboration for better patient outcomes.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Community Service Pharmacist
Department of Health Kwazulu Natal
07.2003 - 06.2004
- Collaborated with healthcare providers to optimize patients'' medication therapy for improved health outcomes.
- Contributed to a positive work environment by actively participating in staff meetings, sharing ideas, and collaborating with colleagues on best practices.
- Enhanced patient satisfaction by providing comprehensive medication counseling and personalized pharmaceutical care.
- Conducted medication therapy management services, identifying potential drug interactions and improving patient adherence.
- Ensured accurate dispensing of medications while adhering to all regulations for safe pharmacy practices.
- Served as a trusted resource for patients, addressing their concerns and providing expert guidance on medication usage and potential side effects.
- Educated patients on proper medication use.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Performed technical processes required to dispense medications to patients.
- Reconstituted oral liquids.
Hospital Pharmacy Intern
Department of Health Kwazulu Natal
07.2002 - 06.2003
- Adhered to all hospital policies and procedures while maintaining a professional demeanor during interactions with patients, staff, and other healthcare providers.
- Interacted with healthcare professionals to support timely and proper processing of prescriptions.
- Maintained medical records to keep accurate documentation of patient information and prescription history.
- Addressed customer questions regarding refills and status prescriptions filling.
- Contributed to the reduction of medication errors through diligent attention to detail and adherence to pharmacy protocols.
- Counseled patients on new medications and OTC products.
- Participated in interdisciplinary rounds as part of the healthcare team, providing valuable input on medication-related issues and potential solutions.
- Demonstrated proficiency in pharmaceutical calculations to ensure accurate dosages were dispensed according to prescriber orders.
- Compounded and prepared intravenous products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
Education
Bachelor of Science - Pharmacy
University of Kwazulu Natal
Durban, South Africa 05.2001 -
Skills
Medication dispensing
Patient counseling
Prescription verification
Professional networking
Drug utilization review
Continuing professional education
Pharmacy operations
Pharmacy management
Patient education
Patient safety
Medication therapy management
Customer service
Problem-solving
Team leadership
Employee relations
Customer relations
Excellent communication
Decision-making
Self motivation
Adaptability and flexibility
Software
LEAP
Interests
E-commerce
Timeline
Pharmacy Owner
Self-employeed
11.2004 - Current
Community Service Pharmacist
Department of Health Kwazulu Natal
07.2003 - 06.2004
Hospital Pharmacy Intern
Department of Health Kwazulu Natal
07.2002 - 06.2003
Bachelor of Science - Pharmacy
University of Kwazulu Natal
05.2001 -
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