Kyra-Shae Drayton
Operations Coordinator
Summary
Technically minded individual, with 9 years work experience and a Bachelor of Commerce degree specializing in strategic management. With talents for conducting research and product development, analyzing data, training employees, system configuration & support, establishing & updating of procedural workflows, dealing with user queries, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Operations Coordinator
Shackleton Risk Management
01.2022 - Current
- Develop, execute, and launch innovative system enhancements aimed at optimizing business operations and protocols
- Provided training for new hires, fostering supportive learning environment conducive to success in their roles.
- Developed effective improvement plans in alignment with goals and specifications.
- Reduced company costs by 25%, by identifying areas of improvement and proposing cost-effective solutions.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed and updated tracking spreadsheets using Excel.
- Evaluated current procedures for efficiency gains, creating detailed reports outlining recommendations for improvements where applicable.
- Liaised with senior developers on new system developments and bug resolutions.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Compiled training handbook and related course materials.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Develop, execute, and launch innovative system enhancements aimed at optimizing business operations and protocols
- Cultivated strong relationships with stakeholders at all organizational levels, fostering trust and collaboration in support of shared learning objectives.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Investigated system issues and implemented resolutions to reduce downtime.
- Assisted development of long-term IT strategies aligned with overarching organizational goals.
- Resolved or escalated problem tickets to resolve user issues.
- Defined and documented scope of projects for distribution to team.
- Provided client support on system operation and troubleshooting.
- Implemented strategic IT initiatives, contributing to overall company growth and success.
- Conducted regular system audits to ensure compliance with security protocols and best practices.
- Developed diagrams to describe and lay out logical operational steps.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Resolved malfunctions with systems and programs through troubleshooting.
- Collaborated with upper management to drive strategy and implement new processes.
- Improved systems with addition of new features and infrastructure.
- Researched and adopted new technologies to add value to existing offerings.
- Managed internal operational standards and productivity targets.
- Spearheaded process improvement initiatives, identifying areas for optimization and implementing changes accordingly.
- Implemented troubleshooting, root cause analysis and issue resolution.
Salon Coordinator
Apex Hair Studio
12.2014 - 04.2022
- Promoted services on social media platforms to increase referrals, engagement, and brand awareness.
- Implemented service costing boosting
- Bleached, dyed, or tinted hair using various products.
- Communicated with clients to book appointments.
- Helped customers improve hair health and appearance with new products and routines.
- Demonstrated and explained cosmetic use to customers.
- Booked client appointments from calls, walk-ins, and social media.
- Received and processed 90% payments from customers.
- Washed and applied hair products according to required process.
- Maintained clean, tidy salon for customers and staff.
- Helped customers achieve desired styles with blowouts.
- Promoted products to clients to meet individual needs and maximize salon revenue.
- Kept client records, noting services provided and individual preferences.
- Boosted sales by promoting retail products and additional services.
- Collected and processed supply and equipment orders.
- Processed expense vouchers and managed petty cash.
- Managed mail, packages, and courier deliveries in and out of office.
- Identified sale opportunities with clientele
- Excellent product knowledge
- Resolving customer complaints
- Product sales and recommendations
Education
Bachelor of Commerce (B.Comm.) - Strategic Management
Varsity College
South Africa 02.2016 - 09.2021
Skills
Excellent Communication
undefinedWebsites
Certification
University of Stellenbosch, Data Science (Short Course), 2020
Timeline
Operations Coordinator
Shackleton Risk Management
01.2022 - Current
Bachelor of Commerce (B.Comm.) - Strategic Management
Varsity College
02.2016 - 09.2021
Salon Coordinator
Apex Hair Studio
12.2014 - 04.2022
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