Kyra Poggenpoel
Cape Town
Summary
Highly motivated and organized professional with a unique background blending high-stakes emergency clinical care, executive administration, and virtual operations support. Proven track record of maintaining high performance, optimizing workflows, and building robust systems to solve root-cause problems. Skilled in data management, e-commerce account health analysis, customer relations, and project coordination. Leverages analytical problem-solving and proactive leadership to enhance operational effectiveness, manage critical logistics, and deliver exceptional results
Overview
4
4
years of professional experience
2
2
Languages
5
5
years of post-secondary education
Work History
E-commerce and Operations Consultant
Freelance / Project-Based
- Managed customer service operations by implementing proactive policies, utilizing defect tagging and supplier feedback loops to turn customer complaints into robust quality control systems.
- Analyzed FBA inventory data to identify logistics bottlenecks and developed 'Just-in-Time' FBA transfer strategies to prevent stockouts on high-velocity items while proposing strategic de-stashing for overstocked goods.
- Evaluated account health reports to isolate actionable insights, addressing high product return rates by auditing listings, updating product expectations, and developing clear customer-facing infographics.
- Advocated for stringent digital security protocols, emphasizing Multi-Factor Authentication (MFA) and proactive staff training to mitigate phishing and cyber threats.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Implemented processes and procedures to improve overall efficiency in operations.
Medical Typist
MCLI
02.2025 - Current
- Entered data with high accuracy levels into company databases, maintaining confidentiality and integrity of information.
- Typed documents with speed and accuracy, meeting strict deadlines.
- Filed documents systematically for ease of retrieval.
- Maintained an organised digital and physical filing system for easy access to documents.
- Observed grammar and spelling rules during typing and proofreading exercises, producing error-free documents.
Executive Assistant
Ronnie Havenga
10.2024 - Current
- Ensured compliance with data protection regulations while handling sensitive information discreetly.
- Monitored emails and correspondence, prioritizing responses to enhance executive workflow.
- Utilized Microsoft Word and Google Docs for efficient completion of word processing tasks.
- Developed an automated leave planner in Microsoft Excel, incorporating all leave types which is currently still in use.
- Actioned instructions to complete administrative tasks within deadlines.
- Collated and organised business documents within orderly systems.
- Maintained digital and physical filing systems following practices for organisation and information protection.
- Developed and implemented filing systems, both electronic and paper-based, to improve office organisation and efficiency.
- Drafted correspondence and prepared presentations on behalf of executives, maintaining a high level of confidentiality and professionalism.
Student Practical Work
EMS Department WCDH
03.2021 - 11.2025
- Served on an Advanced Life Support (ALS) ambulance alongside a certified Emergency Care Practitioner, honing critical emergency response skills.
- ALS ambulance team member
- Managed critical care cases
- Delivered rapid patient aid
- Collaborated with team members to achieve target results.
Student Practical Work
Mitchells Plain District Hospital
03.2021 - 11.2025
- Delivered high-quality patient care as part of the Emergency Department team at Mitchells Plain District Hospital during practical training
- Applied practical skills in emergency
- Achieved proficiency in critical care
- Managed ER tasks at Mitchells Plain Hospital
- Delivered urgent care in fast-paced ED
Education
High School Diploma -
Bergvliet High School
Cape Town 01.2014 - 12.2018
Bachelor of Emergency Medical Care - Emergency Medical Care
Cape Peninsula University of Technology
Cape Town01-2027
Skills
Time Management
Stress Management
Positive Attitude
Receptive Attitude
Leadership
Teamwork
Data entry
Analysis and reporting
Operations management
Customer relationships
Operational efficiency
Timeline
Medical Typist
MCLI
02.2025 - Current
Executive Assistant
Ronnie Havenga
10.2024 - Current
Student Practical Work
EMS Department WCDH
03.2021 - 11.2025
Student Practical Work
Mitchells Plain District Hospital
03.2021 - 11.2025
High School Diploma -
Bergvliet High School
01.2014 - 12.2018
Bachelor of Emergency Medical Care - Emergency Medical Care
Cape Peninsula University of Technology
E-commerce and Operations Consultant
Freelance / Project-Based