Microsoft Word
Kyle Van Moerkerken
Health & Safety Officer
Johannesburg,Gauteng
Summary
Dedicated health education professional eager to leverage strong understanding of health promotion principles, theories and best practices. Strong interpersonal skills for building positive relationships with focus on counseling. Personable with strong work ethic.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
7
7
Certificates
1
1
Languages
Work History
Team Supervisor
Siyavuya-Umsoo JV - UMSO Joint Venture
Lutzville
06.2021 - 08.2022
- Developed, recommended and implemented measures to improve productivity, performance and quality for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Partnered with Operational manager to train and develop team member skillsets and competencies.
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Gym Instructor
Interfile
Johannesburg
08.2017 - 02.2020
- Conveyed health and well-being concepts beyond physical fitness.
- Complied with standards for physical fitness benchmarks and exercise programs.
- Utilized knowledge of biology and anatomy to design safe and effective exercises.
- Encouraged partners and colleagues to set and achieve fitness goals to develop sense of accomplishment.
- Encouraged colleagues to stay motivated and reach fitness goals.
- Adapted classes to meet needs of participants with varying fitness levels.
- Promoted fitness classes to boost gym attendance.
- Demonstrated proper form and technique to prevent injury.
- Sourced music to motivate and energize classes.
- Counseled participants on nutrition to help reach fitness goals.
- Motivated participants through one-on-one instruction and positive feedback.
- Promoted safe and inclusive environment for colleagues.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Set up and broke down equipment before and after classes.
- Custodian of gym facilities.
- Implemented new and creative exercise routines to keep participants motivated.
- Assessed physical fitness levels and adjusted objectives according to successes.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Utilized knowledge of biology, anatomy, and kinesiology to design safe and effective exercises.
- Led exercises and physical activities to engage students and develop physical skills.
- Kept records of attendance to monitor student progress and attendance.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
- Led aerobics, yoga, core strength and kickboxing classes.
- Promoted safe and inclusive environment for club clients and members.
- Provided emergency first aid and CPR as needed.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Developed and implemented fitness assessment system to evaluate progress of participants.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
Call Center Agent
Interfile
Johannesburg
07.2007 - 07.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Established and fostered strong customer and service provider relationships through application of excellent interpersonal skills.
- Addressed customer account discrepancies and concerns.
- Maintained user account data by initiating account access and establishing in database.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Boosted customer service satisfaction ratings through consistent quality control.
- Attended telephone skills and program information training sessions to boost aptitude.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Lifestyle Coach
Planet Fitness
Johannesburg
04.2006 - 06.2006
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Facilitated group sessions and learning discussions to further objectives.
- Documented behaviors, treatments and non-compliance issues.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Encouraged clients to take part in activities tailored to individual needs.
- Monitored and reported any changes in clients' physical and mental health.
- Helped clients to maintain independence and quality of life.
- Provided emotional support and companionship to clients.
Body for Life Technician
Planet Fitness
Johannesburg
01.2006 - 03.2006
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Fourways High School
Fourways, Johannesburg 01.2000 - 12.2005
Skills
Hazard identification & Risk Assessment
Software
Microsoft Outlook
Certification
Licensed to explain and perform Fall Arrest Techniques when working at heights - 16/01/2022 to 16/01/2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Team Supervisor
Siyavuya-Umsoo JV - UMSO Joint Venture
06.2021 - 08.2022
Gym Instructor
Interfile
08.2017 - 02.2020
Call Center Agent
Interfile
07.2007 - 07.2017
Lifestyle Coach
Planet Fitness
04.2006 - 06.2006
Body for Life Technician
Planet Fitness
01.2006 - 03.2006
High School Diploma -
Fourways High School
01.2000 - 12.2005
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