Kyle Squires
Information Technology
Cape Town
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Bartender
Vikings
02.2020 - 12.2020
- Created and served a variety of cocktails, lassie, and signature drinks
- Demonstrated exceptional knowledge about various spirits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Built relationships with vendors to manage orders and negotiate costs.
- Helped management plan and serve bar menu exceeding customer expectations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Assisted with inventorying beverage stock and bar supplies.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Skills Development Practioner
Curro Holdings Ltd.
12.2022 - Current
- Trained and mentored several new personnel hired to fulfill various roles.
- Wrote training manuals for new employees and intern positions according to strict company guidelines.
- Measured the success of training initiatives through quantitative metrics and qualitative feedback from participants, enabling continuous refinement of program strategies.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Designed and delivered web-based, self-directed learning materials.
- Developed job-specific competencies and performance standards.
- Implemented mentoring programs that connected experienced staff members with newer employees, promoting knowledge transfer within the organization.
- Developed and implemented successful onboarding program.
- Established and maintained quality control standards.
- Facilitated virtual, in-person and blended learning sessions.
IT Intern
Curro Holdings Ltd.
12.2020 - 12.2022
- Assisted the team with hardware and software troubleshooting, performed system upgrades, and provided end-user support to ensure smooth operations.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Analyzed user requirements and developed solutions to meet needs.
- Assisted IT team members by crafting project research material for implementation.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Worked with vendors to resolve problems with services, equipment, or inventory.
- Provided basic end-user troubleshooting and desktop support.
- Streamlined workflow processes by automating repetitive tasks using scripting tools.
- Wrote and updated detailed technical documentation for software applications.
- Conducted system patching and software updates to field laptops using remote access software.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
Education
NQF Level 4 Technical Support SAQA 78964 - Information Technology
Curro Holdings Private College
Cape Town, South Africa 01.2020 - 04.2022
NQF Level 5 Systems Support SAQA 48573 - Information Technology
Curro Holdings Private College
01.2020 - 04.2022
CompTIA A+ -
Pearson VUE
01.2021 -
CompTIA N+ -
Pearson VUE
01.2022 -
NQF Level 5 Facilitator SAQA 117871 -
Curro Holdings Private College
NQF Leve I 5 Assessor SAQA 115753 -
Curro Holdings Private College
NQF Leve I 6 Moderator SAQA 115759 -
Curro Holdings Private College
IT Mangement -
University Of Cape Town
01.2023 -
First Aid Level 1 -
Curro Holdings Private College
04.2001 -
CompTIA S -
Pearson VUE
2024
Bachelors Matnc IEB -
Curro Mosselay
12.2020
Skills
Office 365 applications
undefinedTimeline
IT Mangement -
University Of Cape Town
01.2023 -
Skills Development Practioner
Curro Holdings Ltd.
12.2022 - Current
CompTIA N+ -
Pearson VUE
01.2022 -
CompTIA A+ -
Pearson VUE
01.2021 -
IT Intern
Curro Holdings Ltd.
12.2020 - 12.2022
Bartender
Vikings
02.2020 - 12.2020
NQF Level 4 Technical Support SAQA 78964 - Information Technology
Curro Holdings Private College
01.2020 - 04.2022
NQF Level 5 Systems Support SAQA 48573 - Information Technology
Curro Holdings Private College
01.2020 - 04.2022
First Aid Level 1 -
Curro Holdings Private College
04.2001 -
NQF Level 5 Facilitator SAQA 117871 -
Curro Holdings Private College
NQF Leve I 5 Assessor SAQA 115753 -
Curro Holdings Private College
NQF Leve I 6 Moderator SAQA 115759 -
Curro Holdings Private College
CompTIA S -
Pearson VUE
Bachelors Matnc IEB -
Curro Mosselay
Similar Profiles
CATHERINE MAE L. BILLACURACATHERINE MAE L. BILLACURA
Dining Manager at THE VIKINGS GROUPDining Manager at THE VIKINGS GROUP
Richard GabonRichard Gabon
Commis Chef at The Alley by VikingsCommis Chef at The Alley by Vikings
Elsie-Abigail ChattinElsie-Abigail Chattin
Canteen Worker at Vikings RugbyCanteen Worker at Vikings Rugby
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung
Masonwabe SokoyiMasonwabe Sokoyi
Coordinator Financial Sector Coalition Campaign at NACoordinator Financial Sector Coalition Campaign at NA