Kyle Squires
Information Technology
Cape Town
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Bartender
Vikings
02.2020 - 12.2020
- Created and served a variety of cocktails, lassie, and signature drinks
- Demonstrated exceptional knowledge about various spirits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Built relationships with vendors to manage orders and negotiate costs.
- Helped management plan and serve bar menu exceeding customer expectations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Assisted with inventorying beverage stock and bar supplies.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Skills Development Practioner
Curro Holdings Ltd.
12.2022 - Current
- Trained and mentored several new personnel hired to fulfill various roles.
- Wrote training manuals for new employees and intern positions according to strict company guidelines.
- Measured the success of training initiatives through quantitative metrics and qualitative feedback from participants, enabling continuous refinement of program strategies.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Designed and delivered web-based, self-directed learning materials.
- Developed job-specific competencies and performance standards.
- Implemented mentoring programs that connected experienced staff members with newer employees, promoting knowledge transfer within the organization.
- Developed and implemented successful onboarding program.
- Established and maintained quality control standards.
- Facilitated virtual, in-person and blended learning sessions.
IT Intern
Curro Holdings Ltd.
12.2020 - 12.2022
- Assisted the team with hardware and software troubleshooting, performed system upgrades, and provided end-user support to ensure smooth operations.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Analyzed user requirements and developed solutions to meet needs.
- Assisted IT team members by crafting project research material for implementation.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Worked with vendors to resolve problems with services, equipment, or inventory.
- Provided basic end-user troubleshooting and desktop support.
- Streamlined workflow processes by automating repetitive tasks using scripting tools.
- Wrote and updated detailed technical documentation for software applications.
- Conducted system patching and software updates to field laptops using remote access software.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
Education
NQF Level 4 Technical Support SAQA 78964 - Information Technology
Curro Holdings Private College
Cape Town, South Africa 01.2020 - 04.2022
NQF Level 5 Systems Support SAQA 48573 - Information Technology
Curro Holdings Private College
01.2020 - 04.2022
CompTIA A+ -
Pearson VUE
01.2021 -
CompTIA N+ -
Pearson VUE
01.2022 -
NQF Level 5 Facilitator SAQA 117871 -
Curro Holdings Private College
NQF Leve I 5 Assessor SAQA 115753 -
Curro Holdings Private College
NQF Leve I 6 Moderator SAQA 115759 -
Curro Holdings Private College
IT Mangement -
University Of Cape Town
01.2023 -
First Aid Level 1 -
Curro Holdings Private College
04.2001 -
CompTIA S -
Pearson VUE
2024
Bachelors Matnc IEB -
Curro Mosselay
12.2020
Skills
Office 365 applications
Outgoing Personality
Cash Register Operation
Ordering Supplies
Organizational ability
Issue Resolution
Team Collaboration
Professionalism
Timeline
IT Mangement -
University Of Cape Town
01.2023 -
Skills Development Practioner
Curro Holdings Ltd.
12.2022 - Current
CompTIA N+ -
Pearson VUE
01.2022 -
CompTIA A+ -
Pearson VUE
01.2021 -
IT Intern
Curro Holdings Ltd.
12.2020 - 12.2022
Bartender
Vikings
02.2020 - 12.2020
NQF Level 4 Technical Support SAQA 78964 - Information Technology
Curro Holdings Private College
01.2020 - 04.2022
NQF Level 5 Systems Support SAQA 48573 - Information Technology
Curro Holdings Private College
01.2020 - 04.2022
First Aid Level 1 -
Curro Holdings Private College
04.2001 -
NQF Level 5 Facilitator SAQA 117871 -
Curro Holdings Private College
NQF Leve I 5 Assessor SAQA 115753 -
Curro Holdings Private College
NQF Leve I 6 Moderator SAQA 115759 -
Curro Holdings Private College
CompTIA S -
Pearson VUE
Bachelors Matnc IEB -
Curro Mosselay