Kyle Sim
Cape Town
Summary
Results-driven Site Controller with extensive experience in managing dispatch operations and supervising teams. Skilled in negotiating with suppliers, resolving customer queries, and upholding quality standards. Background includes Sales Assistant, focusing on delivering exceptional customer service and effectively addressing complaints.
Overview
1
1
Language
14
14
years of professional experience
Work History
Site controller/Stock controller/Load controller
Console Glass (RSC)
08.2023 - 11.2025
- Executing the daily plan for dispatch (make sure that customer orders are prepared and picked for loading)
- Overseeing daily cycle counts and reporting of counts to Operations manager
- Managing the dashboard of daily counts
- Supervised forklift operators and checkers during shifts, enhancing safety and operational efficiency.
- Processing of AODs for dispatched vehicles
- Daily operational reports (manning, KPI's etc.)
- Adjusted stock levels based on seasonal fluctuations to maintain optimal stock availability throughout the year.
- Negotiated with suppliers for returns of defective goods, securing refunds or replacements to uphold quality standards.
- Handled customer queries through email and phone to provide timely assistance.
- Reference: Hennie Hammer (082 891 9126)
- Reference: Cameron Naidoo (Warehouse manager 0837494517)
Inbound investigator and inventory clerk
Cipla (CDG) Pharmaceutical
Cape Town
05.2020 - 08.2023
- Inspected sample stock for quality and accuracy
- Verified stock receipt against inspection rules outlined in documentation
- Ensuring stock is in good quality
- Communication with demand planners on when stock will arrive
- Liaise with vendors and resolve queries
- Processed incoming invoices for timely receipt and record-keeping
- Compiled and aligned invoices with claims for discrepancies (PTR)
- Reference: Tino-Lee Peterson (084 685 1552)
Inbound Clerk
Pick n Pay Distribution Centre
Cape Town
10.2014 - 09.2019
- Process invoices to system requirements, totals to correspond with invoice totals
- Compiled invoices and aligned them with investigated claims discrepancies for accuracy
- Liaise with vendors and resolve queries
- Process documents for vendors
- Ensure all stock is offloaded and received accurately
- Verified quotations against specifications and stock availability
- Communication with demand planners on when stock will arrive
- Logged daily NSA reports for tracking received stock and compiling statistics
- Meet KPI's (meet weekly and monthly targets)
- Arrange for urgent deliveries to stores
- Reference: Shaheed Isaacs (0796137308) Inbound Controller
- Tougeedah Manuel (0834986348) Inbound Supervisor
Sales Assistant
Makro
Cape Town, South Africa
01.2012 - 10.2014
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Advised customers on new products and promotions during interactions, increasing awareness and encouraging purchases.
- Worked with team members to meet sales targets, directly contributing to overall store performance and customer experience.
- Responded to customer enquiries, delivering timely information about products and services to enhance customer satisfaction.
Education
Grade 12 - English 1st Language, Afrikaans 1st Additional Language, Mathematics literacy, Life Orientation, Accounting, Business Study, Computer Application Technology
Princeton Senior Secondary
Cape Town01-2011
Skills
- Inventory management
- SAP and WMS
- Reporting and data handling
- High volume efficiency
- Client relations
- Customer service proficiency
- Product knowledge
- Sales techniques
Languages
English/Afrikaans
Personal Information
- Identification Number: 9201295353085
- Available: Immediately
- Date of birth: 01/29/92
- Gender: Male
- Nationality: South African
- Marital status: Married
Timeline
Site controller/Stock controller/Load controller
Console Glass (RSC)
08.2023 - 11.2025
Inbound investigator and inventory clerk
Cipla (CDG) Pharmaceutical
05.2020 - 08.2023
Inbound Clerk
Pick n Pay Distribution Centre
10.2014 - 09.2019
Sales Assistant
Makro
01.2012 - 10.2014
Grade 12 - English 1st Language, Afrikaans 1st Additional Language, Mathematics literacy, Life Orientation, Accounting, Business Study, Computer Application Technology
Princeton Senior Secondary