Kyle Hoffmann
Pretoria
Summary
Dedicated and versatile professional with a strong background in management, customer service, and culinary arts. Known for exceptional organizational skills, leadership abilities, and a commitment to delivering high-quality results. Seeking a challenging role to further enhance my business and administrative skills while contributing to the success of the organization.
Overview
13
13
years of professional experience
Work History
Detailer
Grit Gilson & Son
08.2024 - 05.2025
- Detailing vehicles to a showroom finish through advanced polishing and waxing techniques.
- Applying sealants and protective coatings to enhance vehicle exterior durability.
- Conducting thorough inspections of all vehicle surfaces to identify detailing needs.
- Using eco-friendly products and techniques to ensure sustainable detailing practices.
- Providing exceptional customer service by advising clients on vehicle care and maintenance.
- Utilized high-performance detailing products to restore and protect vehicle interiors and exteriors.
Freelance Transcriber
Appen, Rev, Upwork
01.2023 - 06.2024
- Transcribe a wide variety of audio and video files with high accuracy.
- Ensure confidentiality and adhere to deadlines for timely delivery.
- Utilize specialized software to enhance transcription efficiency.
- Review and edit transcriptions for grammatical accuracy and clarity before submission.
- Communicate with clients to clarify project requirements and establish expectations.
- Implement feedback from clients to continuously improve transcription quality and efficiency.
Customer Service Manager
Pots and Plants for the Nation
09.2021 - 11.2022
- Supervised a team of 15 customer service representatives.
- Developed and implemented customer service policies and procedures.
- Handled escalated customer complaints and provided effective resolutions.
- Managed inventory, coordinated with suppliers, and optimized stock levels.
- Trained and mentored new staff, improving overall team performance.
Owner
Forbidden Elite (Self-Employed)
07.2020 - 07.2021
- Launched and managed a successful online retail business.
- Conducted market research to identify trends and business opportunities.
- Developed marketing strategies to attract and retain customers.
- Managed finances, including budgeting, forecasting, and financial reporting.
- Ensured high levels of customer satisfaction through excellent service.
Manager
Piza e Vino
10.2019 - 07.2020
- Oversaw daily restaurant operations, ensuring smooth workflow.
- Managed staff schedules, training programs, and performance evaluations.
- Maintained high standards of food quality and customer service.
- Implemented cost control measures to maximize profitability.
- Coordinated with suppliers to ensure timely delivery of quality ingredients.
Goat Farming Manager
Tongo Ranch
01.2017 - 07.2019
- Managed daily farm operations, including animal husbandry and sales.
- Implemented sustainable farming practices to enhance productivity.
- Conducted regular health checks and maintained accurate records.
- Coordinated with veterinary services for animal health management.
- Developed and maintained relationships with buyers and suppliers.
Kitchen Manager
Joops Place
01.2014 - 01.2016
- Supervised kitchen staff, ensuring adherence to food safety standards.
- Managed inventory, including ordering and stock rotation.
- Assisted in menu planning and recipe development.
- Trained kitchen staff on proper cooking techniques and presentation.
- Maintained a clean and organized kitchen environment.
Chef
The Smoked Fish Company
09.2013 - 01.2014
- Prepared and cooked a variety of smoked fish dishes.
- Assisted in the development of new menu items.
- Ensured consistent food quality and presentation.
- Maintained kitchen hygiene and safety standards.
Chef
River Meadow Manor Boutique Hotel
06.2012 - 07.2013
- Prepared and presented dishes for hotel guests, ensuring high standards.
- Collaborated with the culinary team to create seasonal menus.
- Managed kitchen inventory and coordinated with suppliers.
- Ensured compliance with health and safety regulations.
Chef
Casa Toscana Lodge & Conference Centre
02.2012 - 05.2012
- Prepared meals for events, conferences, and daily operations.
- Maintained cleanliness and organization of the kitchen.
- Assisted in menu planning and event coordination.
- Ensured high standards of food quality and customer satisfaction.
Education
Diploma - Food Preparation
Capsicum Culinary Studio
02.2012
Skills
- Microsoft Office
- Various software and digital tools
- Team leadership
- Performance evaluation
- Training and development
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Exceptional customer service skills and problem resolution
- Effective team management and motivation
- Analytical thinking and effective decision-making
- Collaborative and able to work well in a team environment
- Analytical judgment skills
Achievements
Comrades Marathon 2023: Completed the prestigious marathon, demonstrating endurance and commitment.
Courses
- Certificate in Profitable Boergoat Farming: Specialized training in the profitable farming of Boer goats.
- Matric: Completed secondary education with a focus on business and management studies.
Timeline
Detailer
Grit Gilson & Son
08.2024 - 05.2025
Freelance Transcriber
Appen, Rev, Upwork
01.2023 - 06.2024
Customer Service Manager
Pots and Plants for the Nation
09.2021 - 11.2022
Owner
Forbidden Elite (Self-Employed)
07.2020 - 07.2021
Manager
Piza e Vino
10.2019 - 07.2020
Goat Farming Manager
Tongo Ranch
01.2017 - 07.2019
Kitchen Manager
Joops Place
01.2014 - 01.2016
Chef
The Smoked Fish Company
09.2013 - 01.2014
Chef
River Meadow Manor Boutique Hotel
06.2012 - 07.2013
Chef
Casa Toscana Lodge & Conference Centre
02.2012 - 05.2012
Diploma - Food Preparation
Capsicum Culinary Studio