Summary
Work History
Education
Skills
Drivers License
Timeline
Generic

Kyle Buggs

Customer Service Associate
Cape Town

Summary

Adept at creative problem-solving and leveraging Microsoft Suite proficiency, I significantly enhanced customer satisfaction and sales outcomes. My record keeping strengths and ability to maintain high productivity standards under pressure have been pivotal in driving team efficiency and achieving a notable increase in customer retention rates.

Work History

Customer Service Representative

EXL
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

Administration Clerk

City of Cape Town
  • Handled incoming phone calls and answered questions from callers.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Documented all Type contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
  • Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
  • Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
  • Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
  • Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
  • Scheduled appointments and managed calendars for staff members.
  • Provided comprehensive support during corporate events or conferences by organizing materials, coordinating logistics, and managing attendee registration processes.
  • Streamlined office processes by implementing efficient filing systems and organizational techniques.
  • Typed, formatted and edited professional correspondence.
  • Checked non-functional office equipment, troubleshot issues and independently resolved concerns to maintain team productivity.
  • Developed expertise in various administrative software programs for increased efficiency across department functions.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Coordinated and scheduled meetings and appointments.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Created and maintained detailed records of all office activities.
  • Supported staff on special assignments and ad hoc projects.

Senior Customer Advisor

WNS
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Empowered customers by providing educational resources on products, services, and solutions tailored to their needs.
  • Maintained detailed records of customer interactions, using this data to inform targeted upselling or cross-selling efforts.
  • Coordinated cross-functional teams to address systemic issues impacting customer experiences.
  • Managed escalated cases, ensuring resolution within established guidelines while maintaining professionalism at all times.
  • Collaborated with team members to share best practices and provide comprehensive support solutions.
  • Navigated multiple software platforms simultaneously while assisting customers via phone calls or digital chats, showcasing strong multitasking abilities.
  • Participated actively in departmental meetings as well as professional development opportunities relevant to role.
  • Spearheaded initiatives to improve overall call center performance, boosting customer satisfaction rates.
  • Increased customer retention with proactive outreach efforts and personalized support.
  • Developed rapport with clients, fostering long-term relationships and repeat business.
  • Provided exceptional support during peak periods or staff shortages, demonstrating adaptability and commitment to excellence in service delivery.
  • Contributed to the development of new policies or procedures aimed at enhancing the overall customer experience.
  • Implemented quality assurance measures to maintain high standards of service across all client interactions.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Advisor

Webhelp
  • Participated in interactive training programs to expand knowledge of company products and policies.
  • Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
  • Supported sales efforts by providing accurate information about products or services that matched customer needs.
  • Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
  • Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
  • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
  • Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
  • Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
  • Facilitated smooth transactions for customers by accurately processing orders and payments.
  • Streamlined communication between customers and the company, ensuring timely responses and resolutions.
  • Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
  • Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
  • Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Collections Advisor

WNS
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting their professional growth.
  • Conducted thorough research on debtor backgrounds to establish appropriate contact methods and approaches.
  • Prioritized workload efficiently to manage multiple cases simultaneously while meeting deadlines consistently.
  • Maintained accurate records of all collection activities, ensuring compliance with company policies and legal regulations.
  • Enhanced customer satisfaction by providing empathetic assistance in resolving financial issues.
  • Provided timely feedback to management regarding collection performance metrics and areas for improvement.
  • Improved client payment rates by developing and implementing effective collections strategies.
  • Monitored account histories to identify trends, enabling proactive actions in addressing potential delinquencies.
  • Increased overall debt recovery rates by regularly evaluating the effectiveness of various collections techniques.
  • Managed a diverse portfolio of accounts, applying tailored strategies for successful resolution of each case.
  • Stayed up-to-date on industry trends and regulatory changes affecting the collections field, ensuring alignment with best practices at all times.
  • Displayed strong communication skills when interacting with both internal stakeholders and external clients, promoting clear understanding of expectations and desired outcomes.
  • Exceeded monthly collection targets by utilizing persuasive negotiation skills and an unwavering commitment to achieving results.
  • Demonstrated excellent problem-solving skills when faced with challenging situations or disputes from clients.
  • Collaborated with team members to achieve departmental goals and maximize debt recovery efforts.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Collected on delinquent accounts to reduce overdue balances.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Service Representative

TFG
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
  • Scheduled appointment to resolve more complex issues.
  • Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
  • Delivered outstanding support, assisting customers in navigating complex product offerings and services.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Implemented and developed customer service training processes.

Sales Assistant

Tekkie Town
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Assisted in planning and execution of seasonal sales events, drawing in large crowds.
  • Developed loyal customer base by providing consistent, high-quality service.
  • Increased store foot traffic with innovative window display designs.

Education

Higher Certificate In Law - Law

University of South Africa
Cape Town, South Africa

National Senior Certificate -

Rocklands Secondary School
Cape Town, South Africa
2017

Skills

Recordkeeping strengths

Stocking and replenishing

Sales expertise

Receiving support

Creative problem solving

Technical Support

Multi-line phone talent

Administrative support

Microsoft Suite

Google Suite

Drivers License

Code 8

Timeline

Customer Service Representative

EXL

Administration Clerk

City of Cape Town

Senior Customer Advisor

WNS

Customer Advisor

Webhelp

Collections Advisor

WNS

Service Representative

TFG

Sales Assistant

Tekkie Town

Higher Certificate In Law - Law

University of South Africa

National Senior Certificate -

Rocklands Secondary School

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Kyle BuggsCustomer Service Associate