Kyla Esmerelda Oosthuizen
Assistant
Durbanville
Overview
1
1
year of professional experience
2
2
Languages
Work History
Broker Assistant
Isimilo Investments
02.2024 - Current
- Process and verify new client account detail and documents.
- Handle sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
- Balance multiple tasks and deadlines while maintaining a good focus on client satisfaction, demonstrating excellent time management skills.
- Carrie out administrative tasks by communicating with clients, distributing emails, and scanning documents.
- Notify insurance companies of policy cancellations and changes requested by the client.
- Prepare new business application forms, as well as over see the processing stage and acceptance of insurance.
- Prepare insurance claim forms or related documents and review them for completeness.
- Manage the phone - accepting incoming calls and transferring them to the correct department, as well as taking messages if and when necessary.
Restaurant Waiter
Silver Spur
10.2024 - Current
- Quickly reset and clean up tables after customers leave to enable speedy turnaround and guest flow.
- Answer customers questions, recommend new items to try, and write down order information.
- Manage multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Cultivate warm relationships with regular customers and build new ones.
- Enhance customers satisfaction by providing attentive service and anticipating guest needs.
- Support fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggesting appropriate options for food allergy concerns.
- Addressing a customers concerns promptly and professionally, fostering a positive dining atmosphere.
- Utilize time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all customers needs.
- Adhere to company guidelines and safety protocols for proper food handling and presentation.
- Contribute positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Collect payment for food and drinks served.
Education
High School Diploma -
High School Bellville
Bellville, South Africa 04.2001 -
Skills
Computer skills
Time management
Problem-solving
Computer skills
Data capturing
Attention to detail
File and record keeping
Microsoft Outlook
Microsoft Excel
Document preparation
Fast learner
Timeline
Restaurant Waiter
Silver Spur
10.2024 - Current
Broker Assistant
Isimilo Investments
02.2024 - Current
High School Diploma -
High School Bellville
04.2001 -