Kyla Van Der Westhuizen
Channel Partner Manager: Africa
Johannesburg
Summary
Offering strong foundation in relationship-building and keen sense for strategic partnerships, ready to thrive in collaborative environment. Brings fundamental grasp of channel strategies and excels at communication and analytical thinking. Ready to use and develop problem-solving and project management skills in any customer or channel related role.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Channel Partner Manager
Altron Digital Business
12.2022 - Current
- Develop and maintain strong, long-term relationships with channel partners, including resellers, distributors, and technology partners
- Act as the primary point of contact for partners, addressing their needs, concerns, and inquiries
- Identify and recruit new channel partners that align with the company's strategic goals
- Oversee the onboarding process, including training and integration of new partners into the company's ecosystem
- Provide partners with the necessary tools, resources, and support to effectively sell and deploy the company's cybersecurity solutions
- Conduct regular training sessions, webinars, and workshops to enhance partners' product knowledge and sales skills
- Collaborate with partners to develop joint business plans, marketing strategies, and sales tactics to achieve revenue targets
- Track and analyze partner performance metrics, including sales, lead generation, and customer feedback
- Prepare and present regular reports on partner performance, market trends, and opportunities to senior management
- Work with partners to develop and execute co-branded marketing campaigns and promotional activities
- Facilitate access to technical resources and support for partners, including product demos, trials, and troubleshooting assistance
- Negotiate and manage partner agreements, ensuring compliance with company policies and legal requirements
- Stay updated on industry trends, competitor activities, and emerging cybersecurity threats
- Gather feedback from partners and customers to identify areas for improvement in the company's products, services, and processes
- Coordinate with sales, marketing, product development, and support teams to ensure alignment with partner strategies and objectives
- Ensure partners adhere to company policies, industry standards, and regulatory requirements related to cybersecurity
- Expanded the partner network by researching potential collaborations and strategically targeting new markets.
- Worked closely with cross-functional teams like marketing and product development to ensure a seamless experience for our channel partner ecosystem.
- Assisted in the development and implementation of go-to-market strategies for channel partner programs, resulting in increased market penetration and revenue growth.
- Conducted regular business reviews with partners to identify areas for improvement, resulting in increased efficiency and productivity.
- Developed incentive programs to motivate channel partners, resulting in increased sales performance across the board.
- Collaborated closely with internal teams to develop competitive product offerings tailored specifically for our partner network.
- Provided ongoing support to channel partners, addressing concerns promptly and effectively resolving conflicts when necessary.
- Optimized resource allocation among channel partners based on their individual strengths and capabilities.
- Organized regular training sessions for channel partners, ensuring they possessed thorough knowledge of products and services offered.
- Negotiated favorable contract terms with channel partners, securing beneficial agreements while maintaining company profitability standards.
- Streamlined onboarding process for new partners, reducing time-to-market and increasing overall satisfaction rates.
- Coordinated joint events with strategic partners to showcase mutual capabilities and foster networking opportunities among clients.
- Monitored industry trends to stay ahead of competitors and capitalize on emerging opportunities within the market space.
- Managed extensive portfolio of channel partners, ensuring alignment with company goals and consistent growth in sales performance.
- Increased channel partner satisfaction by implementing effective communication strategies and providing regular trainings.
- Regularly updated internal stakeholders on partner performance metrics, ensuring transparency across all levels of management within the organization.
- Established clear performance metrics for partners, enabling accurate tracking of progress and identification of top performers.
- Managed conflict resolution between partners, ensuring timely resolution of issues and maintaining a positive working relationship across all parties involved.
- Replied to information requests through CRM to foster seamless customer service experience.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Manager: Marketing and Partner/Product Management
EFT Corporation
04.2021 - 04.2022
- Led product management for Hardware Security Modules and Whatsapp Banking across nine regions in Africa, driving a compelling product vision and strategic leadership
- Drove product vision for Hardware Security Modules across 9 African regions
- Enhanced partner relations and supported business development for growth
- Conducted market analysis to inform strategic product direction and roadmaps
- Led digital marketing and rebranding initiatives to boost company visibility
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Regional Project Manager for Sub-Saharan Africa
EFT Corporation
01.2020 - Current
- Spearheaded the planning and execution of innovative marketing strategies, focusing on breakthrough solutions such as WhatsApp banking and HSMS
- Collaborated with the Business Development Team (BDT) to enhance pre- and post-sales support for clients across the African region
- Created and presented compelling project proposals, driving growth in key markets
- Streamlined tender and RFP response procedures, ensuring efficiency and compliance
- Coordinated delivery timelines and business volumes, identifying potential markets in alignment with Regional Executives and the BDT
- Provided critical feedback to the Group Accountant to facilitate accurate invoicing processes
- Oversaw the scheduling, release, and management of software development initiatives across the organization
- Fostered strong client relationships and adeptly managed inquiries to ensure satisfaction across the group
- Strategically allocated onsite resources to optimize customer engagement and support
- Led comprehensive project management initiatives from inception to completion, ensuring successful delivery
- Enhanced the company's branding and digital presence to elevate market positioning
- Developed and executed impactful marketing strategies for new products
- Supported pre- and post-sales for existing/new customers across Africa
- Streamlined tender responses and project proposals for efficient submissions
- Managed end-to-end project delivery while enhancing brand visibility
- Developed comprehensive project plans that clearly outlined objectives, timelines, and milestones for all team members.
- Balanced competing priorities effectively, successfully managing multiple projects simultaneously within tight deadlines and budget constraints.
Junior Project Manager and Administrative Assistant
EFT Corporation
03.2019 - Current
- Assisted EFT Corp in Business Development by expertly managing projects and fostering customer relationships
- Identified and introduced innovative products and services to enhance company offerings
- Planned and executed marketing strategies for new initiatives, driving brand growth
- Supported the Business Development Team with comprehensive pre- and post-sales support across the African Region
- Contributed to Project Proposal Creation and presentations for strategic initiatives
- Formalized procedures for responding to tenders, enhancing operational efficiency
- Assisted in generating funnel reports detailing business prospects, delivery timelines, and potential markets
- Identified internal needs to advance EFT Corporation's development and strategic goals
- Aided in the collection of accounts receivable for key projects, ensuring financial stability
- Developed and managed comprehensive marketing strategies, including branding and customer communication
- Oversaw customer satisfaction initiatives, ensuring a deep understanding of client needs
- Facilitated effective customer communication through both in-person and online channels
- Improved team collaboration through clear communication and timely feedback on performance.
- Served as a liaison between technical teams and business stakeholders, facilitating effective communication throughout the project lifecycle.
English Teacher
First Leap School
01.2018 - Current
- Developed engaging and interactive English language lessons for children aged 3-12, fostering a love for learning and enhancing language proficiency
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
Invigilator
Stellenbosch University
01.2017 - Current
- Ensured the integrity of examination processes by effectively invigilating tests and assessments across the university
- Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
- Communicated clearly with students about exam rules and expectations, minimizing confusion and potential misconduct.
- Managed time effectively during exams, enabling students to complete their tests without interruption or stress.
Student Assistant/Tutor
Stellenbosch University
01.2016 - Current
- Collaborated on office operations while providing expert tutoring, invigilation, and assessment of academic papers
- Delivered targeted tutoring sessions in climatology to enhance the learning experience of second-year geography students
- Supported academic integrity through effective invigilation and precise marking of tests and examinations
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
Education
Bachelor of Arts Honours - Geography and Environmental Studies
University of Stellenbosch
Bachelor of Arts - Humanities
University of Stellenbosch
Grade 12 with Full University Exemption - undefined
Holy Rosary School for Girls
Skills
Customer Relationship Management
Sales Strategy Development
Partner Channel Management
Strategic Partner Recruitment
Problem-solving
Business development and planning
Excellent communication
Client relationship management
Personal Information
- Date of Birth:22/03/1994
- Nationality: South African
Certification
Imperva
Timeline
Channel Partner Manager
Altron Digital Business
12.2022 - Current
Manager: Marketing and Partner/Product Management
EFT Corporation
04.2021 - 04.2022
Regional Project Manager for Sub-Saharan Africa
EFT Corporation
01.2020 - Current
Junior Project Manager and Administrative Assistant
EFT Corporation
03.2019 - Current
English Teacher
First Leap School
01.2018 - Current
Invigilator
Stellenbosch University
01.2017 - Current
Student Assistant/Tutor
Stellenbosch University
01.2016 - Current
Bachelor of Arts - Humanities
University of Stellenbosch
Grade 12 with Full University Exemption - undefined
Holy Rosary School for Girls
Bachelor of Arts Honours - Geography and Environmental Studies
University of Stellenbosch
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