Kyla Erasmus
Senior Client Relations Manager
Kempton Park,GP
Summary
Dynamic Customer Service Representative with exceptional oral and written communication skills, complemented by strong active listening and analytical problem-solving abilities. Committed to enhancing customer experiences through a service-oriented approach, adept at understanding client needs and delivering tailored solutions that foster loyalty. Proven track record of effectively resolving issues and exceeding customer expectations, contributing to overall satisfaction and retention. Passionate about creating positive interactions that not only meet but anticipate customer desires.
Overview
10
10
years of professional experience
2
2
Language
Work History
Senior Client Relationship Manager
Kaelo Risk (Pty) Ltd
06.2021 - Current
- Duties and Responsibilities:
- Build positive and productive relationships with clients for business growth.
- Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.
- Understand client needs and customize existing business programs to meet their needs.
- Provide client support and handle client communications effectively.
- Manage and close client businesses to achieve profitability.
- Maintain existing clients and generate new clients to achieve revenue goals.
- Address client concerns promptly and professionally.
- Inform clients about company products, services and promotions.
- Discuss business contracts and costs with clients.
- Ensure that client requests are handled timely and accurately.
- Develop new strategies to improve client satisfaction.
- Maintain up-to-date knowledge about company products and services.
Legal Secretary
VHT Inc. Attorneys
10.2020 - 05.2021
- Duties and Responsibilities:
- Welcomes guests and clients by greeting them in person or on the telephone, answering or directing inquiries.
- Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics, coordinating case preparation.
- Debt Review
- Opening of files
- Drafting of legal notices, pleadings and documentation (Notice of intention to oppose, notice of set down, Court order, Affidavits – opposing, rescission and variation)
- Instruct and find a correspondent attorney.
- Maintains client confidence by keeping client/attorney information confidential.
Customer Service Representative
OUTsurance Insurance
01.2016
- Key Responsibilities:
- Inhouse training / monthly
- Render product services to existing clients
- Answer incoming calls and reply to client’s emails
- Resolve customer complaints
- Identify service blockages to team managers
- Provide service information to your current clients
- Research product efficiency and make recommendation to clients
- Identify, investigate, and resolve the client’s complaints
- Identify and make management aware of trends in client calls
- Follow up client calls
- Support Community Services initiatives
Administrative Assistant
Quadrant Chemplast (Pty) Ltd
01.2017 - 01.2019
- Key Responsibilities:
- Filing of sales documents according to the auditing system.
- Shadowing Internal Sales Representatives.
- Shadowing Marketing Manager and HR Manager
- Capturing customer information.
- Archived all sales documents.
- Create spreadsheets for SHEQ department regarding Manufacturing and Distribution
Education
Bachelor of Arts Honours - Psychology
University of South Africa - UNISA
01.2022
Digital Marketing Certificate - Advanced Digital Marketing
Digital School of Marketing
01.2020
Brand Management Certificate - Brand Management
Digital School of Marketing
01.2020
Bachelor of Arts - Communication Studies and Psychology
North West University – Potchefstroom Campus
01.2019
Matric - undefined
High School Kempton Park
01.2014
Skills
Customer service
Customer relationship management (CRM)
Relationship building
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Time management
Customer relations
Problem resolution
Critical thinking
Decision-making
Computer proficiency
References
Available on request
Accomplishments
- 2003 - 2010: Girl Scouts
- 2010 - 2014: School Choir, Honorary colours
- 2010 - 2014: East Rand Youth Choir, Honorary colours
- 2013 - 2014: Revue, National winners, Honorary colours
- 2015: Wag-’n-Bietjie Hostel Resident
- 2015: University of North West Sêr winners
- 2015: National Sêr Stellenbosch University
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Advanced (C1)
Timeline
Senior Client Relationship Manager
Kaelo Risk (Pty) Ltd
06.2021 - Current
Legal Secretary
VHT Inc. Attorneys
10.2020 - 05.2021
Administrative Assistant
Quadrant Chemplast (Pty) Ltd
01.2017 - 01.2019
Customer Service Representative
OUTsurance Insurance
01.2016
Digital Marketing Certificate - Advanced Digital Marketing
Digital School of Marketing
Brand Management Certificate - Brand Management
Digital School of Marketing
Bachelor of Arts - Communication Studies and Psychology
North West University – Potchefstroom Campus
Matric - undefined
High School Kempton Park
Bachelor of Arts Honours - Psychology
University of South Africa - UNISA