Kwezilomso Mbini
IT Technician
Uitenhage
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Reliable IT Technician confirms resolution of assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates well with both technical and non-technical personnel and customers. Competent Telecommunications Technician bringing 10 years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Technician position. Ready to help team achieve company goals
Overview
20
20
years of professional experience
Work History
IT and Communications Technician
AKM Foods (KFC Franchisee)
08.2023 - Current
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Maintained accurate documentation of all service calls, installations, repairs, and upgrades for efficient record-keeping purposes.
- Ensured regulatory compliance by adhering to industry standards when installing or repairing communication equipment.
- Installed and configured new devices and system components.
- Enhanced customer satisfaction by providing timely technical support for communication issues.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Coordinated installation of new users and relocations of existing users.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Optimized system performance with regular testing, troubleshooting, and repairs of communication devices.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Collaborated with team members to complete complex projects on time and within budget.
- Evaluated emerging technologies in the communications field to recommend cost-effective solutions for company growth.
- Worked closely with network administrators and server engineers to deliver quality service.
- Repaired surface damage utilizing wide range of systems and methodologies.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Employed hoists, drills, precision measuring instruments, and electronic testing devices.
- Increased system reliability through routine maintenance of communication equipment and infrastructure.
- Responded to service requests during and after business hours.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Reduced downtime by promptly addressing and resolving technical issues related to communication systems.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Improved network efficiency by implementing and maintaining communication systems and equipment.
- Maximized productivity by effectively managing multiple tasks simultaneously without compromising quality or timeliness.
- Installed wiring, cabling and networking hardware on customer premises.
- Championed a proactive approach towards identifying potential risks associated with communication systems, implementing preventative measures to mitigate disruptions.
- Contributed to a positive work environment by sharing expertise with junior technicians, fostering teamwork and professional development within the department.
- Provided training to clients on the proper use and maintenance of their communication systems, improving overall user experience.
- Researched and recommended network and data communications hardware and software.
- Implemented training programs to improve knowledge and skills of new technicians.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Accurately read, understood and carried out written instructions.
- Followed standards and procedures to maintain safe work environment.
- Performed quality assurance on systems to confirm optimal performance.
- Served as a liaison between clients and vendors, ensuring clear communication throughout project implementations.
- Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Assisted in the design and installation of new communication networks, ensuring optimal performance for endusers.
- Provided training to customers to enhance use and understanding of network systems.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Installed and maintained systems and analyzed users' needs.
- Expedited problem resolution through thorough diagnostics and root cause analysis techniques applied to various communication issues.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Oversaw business telecommunication networks, telephones and office equipment.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided professional services and support in a dynamic work environment.
IT Support Engineer
Mirco Ellis IT Consulting
07.2022 - 07.2023
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Installed and configured operating systems and applications.
- Monitored systems in operation and quickly troubleshot errors.
- Streamlined software deployment by automating installation processes for various applications.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware and granted system permissions to new employees.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured and tested new software and hardware.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Helped streamline repair processes and update procedures for support action consistency.
- Assisted in development of system security protocols.
- Monitored system performance to identify potential issues.
- Assisted with updating technical support best practices for use by team.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Contributed to cost savings by identifying opportunities for process improvements within the IT department.
- Strengthened communication skills through regular interactions with others.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
IT Technician
San Miguel Fruits SA
4 2022 - 6 2022
- Maintained office PCs, networks and mobile devices
- Patiently walked individuals through basic troubleshooting tasks
- Imaged and prepared new computers for integration into company networks and systems
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
- Configured systems according to prescribed software and hardware frameworks
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and IP phones
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly
- Set up PCs, projectors and microphones for use in video conferencing rooms
- Managed system-wide operating system and software deployments as well as related software upgrade problems
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web
- Monitored systems in operation and quickly troubleshoot errors
- Linked computers to network and peripheral equipment
- Performed troubleshooting to correct computer hardware and software malfunctions
- Implemented internal quality standards to secure electronic records integrity
- Set up and maintain user accounts and client access
- Executed technology implementation projects with minimal downtimes and business disruptions
- Recovered critical information from data back ups to restore functionality.
IT Field Support Technician
Metro Computer Services
02.2018 - 05.2021
- Trained customer employees and managers on machine use and maintenance
- Applied knowledge of standard equipment and manufacturer repair guidelines
- Demonstrated increased knowledge of company products and equipment
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance
- Facilitated maintenance team training procedures to align with company standards
- Documented changes and actions in computer-based tracking system
- Evaluated systems according to predetermined checklist and noted issues
- Explained diagnostic findings to customers and outlined repair or service options
- Adhered to safety protocols and policies to reduce workplace hazards
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Identified issues, analyzed information and provided solutions to problems
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Handled calls on a daily basis to address customer inquiries and concerns
- Serviced IT equipment for expedient repair and minimal downtime
- Efficiently troubleshooting and repairing IT equipment to cut company costs and maximize productivity
- Developed detailed maintenance schedules for IT equipment to maximize equipment lifetimes.
IT Technician
Eastcape Midlands TVET College
01.2014 - 12.2016
- Maintained office PCs, networks and mobile devices
- Patiently walked individuals through basic troubleshooting tasks
- Imaged and prepared new computers for integration into company networks and systems
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
- Configured systems according to prescribed software and hardware frameworks
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly
- Set up PCs, projectors and microphones for use in video conferencing rooms
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Managed system-wide operating system and software deployments as well as related software upgrade problems
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web
- Monitored systems in operation and quickly troubleshot errors
- Linked computers to network and peripheral equipment
- Performed troubleshooting to correct computer hardware and software malfunctions
- Implemented internal quality standards to secure electronic records integrity
- Executed technology implementation projects with minimal downtimes and business disruptions
- Set up and maintained user accounts and client access
- Recovered critical information from data back ups to restore functionality
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods
- Recommended new and replacement hardware and software purchases
- Explained technical information in clear terms to promote better understanding for non-technical users
- Served as backup for staff members, responding to system failure and maintenance emergencies
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Production Operator
Volkswagen of South Africa
05.2004 - 01.2011
- Worked with supervisor to coordinate workflow and updated daily production team accordingly
- Inspected final products to assess compliance with quality standards and established tolerances
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors
- Demonstrated effective communication skills through positive interactions with site managers, outside contractors and junior on-site staff
- Maintained machinery to prevent overloads and avoid malfunctions
- Reviewed job specifications to determine appropriate setups for production runs
- Participated in training sessions to enhance skills and knowledge
- Volunteered for additional assignments during peak work periods to keep tasks on schedule
- Set up and adjust machines for day-to-day operations
- Loaded supplies into machines by hand or by hoist
- Performed production operations necessary for rigging
- Operated spot-welding and CO2 welding large machinery to carry out production tasks
- Displayed good knowledge of safe operating and emergency procedures development and implementation
- Experienced with plant start-up and shut down, process plant monitoring, wellhead surveillance and well testing
- Actively participated in team projects and met critical deadlines
- Used equipment properly to avoid workplace hazards or injuries
- Operated top-of-the-line equipment while adhering to safety procedures and effectively generated results
- Inspected and adjusted work performed to meet expectations
- Packaged finished vehicle products and prepared packages for accurate shipping
- Supported production needs by performing routine tasks using standard procedures and equipment
- Replaced worn-out machine parts and produced tests for quality standards.
Education
Certificate - Information Technology And Computer Science
Eastcape Midlands TVET College
Uitenhage, South AfricaHigh School Diploma - undefined
Marymount Roman Catholic High School
Uitenhage, South AfricaSkills
Mobile Device Deploymentundefined
Timeline
IT and Communications Technician
AKM Foods (KFC Franchisee)
08.2023 - Current
IT Support Engineer
Mirco Ellis IT Consulting
07.2022 - 07.2023
IT Field Support Technician
Metro Computer Services
02.2018 - 05.2021
IT Technician
Eastcape Midlands TVET College
01.2014 - 12.2016
Production Operator
Volkswagen of South Africa
05.2004 - 01.2011
IT Technician
San Miguel Fruits SA
4 2022 - 6 2022
Certificate - Information Technology And Computer Science
Eastcape Midlands TVET College
High School Diploma - undefined
Marymount Roman Catholic High School
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