Kwezikazi Funde
ICT Business unit coordinator
Rustenburg,North west
Summary
Organized and dependable candidate who excels at handling various priorities while maintaining a good attitude. Willingness to take on more responsibility to achieve team goals. Pursuing a full-time position that offers professional challenges and requires interpersonal skills, excellent time management, and problem-solving abilities. Proactive, goal-oriented professional with exceptional time management and problem-solving abilities. Reliable and adaptable, having the ability to quickly learn and apply new skills. Committed to using these skills to help teams succeed and contribute to organizational progress.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
ICT Business Unit Coordinator
Nashua bojanala
Rustenburg
5 2023 - Current
- Key performance areas, floor plan and costing, quote submitted to sales, ECN applications and contracts, fibre and wireless forms to be completed, CPE landlord, voice and data, top up, porting and migration, customer letter, GNP letter to ECN, contract pacts, location pin drop, SIM card activations, feasibility form, ECN and Afrihost invoice reconciliation, verifying ICT customers being billed, invoice additional billings, load client and manage account, billing profile, allocate numbers, instantiate VBX, attend to all customer problems and find solutions.
- Recons, ECN, Sky wire, and Afrihost. ICT technical service control, logging of calls, and providing quotes for existing clients and franchises.
- Monthly stock take.
- Commissions and month-to-date sheets. Invoicing and billing of ICT clients.
Meter Billing Clerk
Nashua Gqeberha
Port Elizabeth
05.2017 - 04.2023
- Monthly Routine: Obtain meter readings from customer by email, phone, and fax by specified dates.
- Capture customer readings onto company's system.
- Correcting customer information, such as telephone numbers, email addresses, and contact people.
- Request Pro-Act update via Athena, check figures, and move across.
- Check Pro-Act error reports.
- Liaise with Technical Director regarding any difficulty obtaining readings from customer.
- Liaise Contracts when start meter readings need to be rectified.
- Check meter reading, dummy, and rectify, verify, and update as necessary prior to final update.
- Obtain meter readings from customers for various franchises.
- Give prompt feedback regarding situations with franchise customers.
- Fax, email, and courier franchise meter reading reports.
- Arrange courier to collect meter reading reports for relevant franchise.
- File meter reading reports and printouts.
- Other: Assist on switchboard during lunch breaks and other times, as and when required.
- Handle administrative and clerical tasks, in addition to billing.
- Managing Proact alerts for depleted toners and booking out those toners.
- Jobs card for workshop.
Receptionist
Nashua Gqeberha
Port Elizabeth
09.2015 - 04.2017
- Responded to inquiries from callers seeking information.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Helped office staff prepare reports and presentations for internal or client-related use.
Fashion Advisor
Zara
Port Elizabeth
10.2013 - 10.2014
- Address all customer service queries in a polite, accurate, and timely fashion.
- Remained up-to-date with current fashion trends and monitored forecasts.
- Customer Service.
- Increased customer satisfaction by providing personalized fashion advice and recommendations based on individual preferences.
- Organized in-store events showcasing new collections, attracting customers and increasing overall sales.
- Built strong relationships with fashion brands, gaining insider knowledge of upcoming trends to better serve clients.
- Improved store sales by collaborating with team members to create eye-catching displays and merchandise arrangements.
- Contributed to a positive shopping experience, efficiently addressing customer concerns and inquiries.
Education
Business administration and Management - Business Administration And Management
Damelin
Port Elizabeth 03.2015 - 05.2015
Matric -
Ithembelihle Comprehensive School
Port Elizabeth 01.2006 - 05.2009
Skills
Microsoft 365
Accomplishments
- Certificate of Business Finance
- Certificate of Connectivity Wireless & Fibre
- Certificate of Mastering Excel 365-Basic
- Certificate of Nashua Alternative energy Solution
- Certificate of Nashua Titan survey
- Certificate of Protection of Personal Information Act
- Certificate of Skywire Wireless & Fiber Sales and Technical Training
- Certificate of Time Management
Personal Information
- Date of Birth: 02/05/90
- Gender: Female
- Nationality: African
References
- Lebo Njuza, Nashua bojanala, 014 592 0000, lebon@nashuabojanala.co.za
- Elvira Zoli, Nashua Gqeberha, 041 398 6000, elviraz@nashuagq.co.za
- George Nyoka, Zara, 079 544 9732/ 067 219 1609, georgenyoka0@gmail.com
Languages
English
Bilingual or Proficient (C2)
afrikaans
Upper intermediate (B2)
zulu
Bilingual or Proficient (C2)
isiXhosa
Bilingual or Proficient (C2)
seTswana
Upper intermediate (B2)
Interests
Attending industry conferences and workshops
Blogging about sport mainly soccer
Running marathons or participating in fitness challenges
Cooking and exploring healthy recipes
Team sports like cricket, soccer and rugby
soccer
I competed for a local team, All Stars, for four years, honing my collaboration and strategic thinking skills.
Actively participate in local leagues to improve my leadership skills by scheduling practices and working with teammates.
Volunteered as a youth coach, promoting sportsmanship and collaboration among younger athletes.
Timeline
Meter Billing Clerk
Nashua Gqeberha
05.2017 - 04.2023
Receptionist
Nashua Gqeberha
09.2015 - 04.2017
Business administration and Management - Business Administration And Management
Damelin
03.2015 - 05.2015
Fashion Advisor
Zara
10.2013 - 10.2014
Matric -
Ithembelihle Comprehensive School
01.2006 - 05.2009
ICT Business Unit Coordinator
Nashua bojanala
5 2023 - Current
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