Reading
Kwena Given Madiboho
Student Nurse
Tembisa
Summary
Reliable and highly accurate Lab assistant focused on quality completion of all lab procedures under tight deadlines. Works well under pressure. Insightful Laboratory assistant brings dedication to excellence and calm demeanor. Team player trained in laboratory procedures, equipment maintenance and inventory management. I am also a proven Call Center Representative with a track record of enhancing customer satisfaction and fostering brand loyalty at Aquazania. Leveraged exceptional problem-solving skills and customer relationship management to exceed performance metrics.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Call Center Representative
Aquazania
11.2021 - 01.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Intern- Lab Assistant
Vaal University of Technology, VUT
02.2020 - 02.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a tissue culture laboratory, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared project presentations and reports to assist senior staff.
Education
Bachelor of Science - Nursing
SG Lourens Nursing College
Gauteng 04.2001 -
Associate of Applied Science - Biotechnology
Vaal University of Technology
Gauteng 04.2001 -
No Degree -
Maphutha Secondary
Gauteng 04.2001 -
Skills
Customer service
Customer relationship management
Lab testing and reporting
Lab equipment calibration
Safe specimen handling
Interests
Travelling
Cooking
References
Vincent Madiboho (Brother)
0799553568
Gary Mohlala ( Former supervisor: Vaal University Of Technology )
garymohlala@edu.vut.ac.za
Zac Bacher ( Former supervisor: Aquazania )
zacb@aquazania.co.za
Timeline
Call Center Representative
Aquazania
11.2021 - 01.2023
Intern- Lab Assistant
Vaal University of Technology, VUT
02.2020 - 02.2021
Bachelor of Science - Nursing
SG Lourens Nursing College
04.2001 -
Associate of Applied Science - Biotechnology
Vaal University of Technology
04.2001 -
No Degree -
Maphutha Secondary
04.2001 -
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