KWENA DESREY MASOGO
POLOKWANE
Summary
Customer-focused professional with strong communication skills and expertise in accurate transaction handling. Experienced in cash management and supporting operations in fast-paced retail settings. Committed to enhancing customer experiences and contributing to team success.
Overview
4
4
years of professional experience
Work History
Retail Cashier
Greener tidings Garden Centre
Polokwane, South Africa
11.2025 - Current
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Processed transactions swiftly and accurately, handling cash, credit, and debit payments.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Maintained neat and clean shop floor and storage areas.
- Calculated and provided accurate change to customers after transactions.
- Managed queue efficiently, reducing customer wait times and enhancing shopping experience.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Assisted in stock management, including shelf replenishment and inventory checks.
- Completed daily records updates to track sales and accurate payment totals.
- Ensured accurate pricing by scanning items and applying discounts or promotions as applicable.
Front End Supervisor
Westpack Lifestyle
Polokwane, South Africa
03.2022 - 06.2025
- Trained new Front End Supervisors to ensure seamless integration into the team.
- Provide customer service
- assisting at till points as a cashier
- Maintained accurate records of returns to ensure compliance with company policy.
- Ensure that all invoices per Good receiving list are captured and presented in pack for review.
- Prepared detailed quotations for customers to facilitate informed purchasing decisions.
- check all deadlines for specials, stock piles and orders
- Ordering of stock/opening new purchase orders every month.
- Comparing received invoices to corresponding orders
- Scanning of documents,sort emails and filing of documents and ensure that they are filed according to the company policy.
- performing general admin duties
- Answer and transfer telephone calls.
- Sort out customers in the customers' request book
- Clean behing counters and offices.
Education
National N Diploma - Human Resources Management
Capricorn Tvet College
Senwabarwana,South Africa01-2018
National Senior Certificate -
Modumela Senior Secondary
Moletjie Mohlajeng,South Africa01-2018
Skills
- Point Of Sale (POS) expertise
- Cash handling
- Payment processing
- Cash register management
- Refund and exchange processing
- Price labelling
- Price changes
- Customer service
- Attention to Detail
- Multitasking mastery
- Excellent verbal communication
- Written and verbal communication
- Positive attitude
- Cleaning standards
- Administrative support
Timeline
Retail Cashier
Greener tidings Garden Centre
11.2025 - Current
Front End Supervisor
Westpack Lifestyle
03.2022 - 06.2025
National N Diploma - Human Resources Management
Capricorn Tvet College
National Senior Certificate -
Modumela Senior Secondary