Kwena Daphney Mokwele

Duties and Responsibilities

• Oversee and manage Time and Attendance (T&A) system data to ensure accuracy and consistency.
• Act as the central point of contact for resolving T&A-related queries and discrepancies.
• Support Operations Managers in shift pattern management and capacity monitoring
• Onboarding & termination process with payroll sync
• New site setup and OM allocation
• Compliance tracking and dashboard reviews, Weekly / Monthly compliance reporting
• Roster setup and shift allocation, Buzz linking and biometric setup, Access control and permissions,
• Special / PH shifts and OT rules, Buzz user registration monitoring, Duplicate removal and data correction, Updating Reporting Structure
• Terminating sites on Honeycomb, Password support process, Adhoc / OT template setup, Payroll pre-check controls, Complete Monthly OM Scorecard
• Transfers sites between branches or OM’s
• How to Schedule Reports on Honeycomb.
• Increased productivity with the implementation of performance metrics and regular progress reviews.
• Trained team members on best practices in operations management, contributing to skill development and employee retention efforts.
• Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
• Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
• Achieved significant improvements in project delivery times through meticulous planning and proactive issue resolution.
• Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Duties and Responsibilities

• Organized and participated in training, events and conferences.
• Managed budgets and financial reports, ensuring accuracy and timely submission to stakeholders.
• Collaborated with leadership to establish annual development goals and strategies aligned with organizational objectives.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Directed field training to enhance participants' skills.
• Identifying training needs and draw up Workplace Skills Plan (WSP)
• Develop and complete workplace documents such as annual training reports and workplace skills plan Submit an annual Workplace Skills Plan, Pivotal Plan and Annual Training Report
• Introduce Skills Development program's such as learnership, bursaries’ and youth subsidies Compile and submit Employment Equity Plan and Report
• Assist in establishing training
• Conduct needs assessment and analyze skills gaps Develop and implement training plan
• Monitor and training programs
• Advising Management on accessing skills development levies and tax incentives
• Manages the logistics
• Coordinating with providers
• Ensuring compliance with legislation (BBBEE)
• Process applications (learnership, bursaries), manage training materials, handle queries and take meeting minutes.
• Prepare training aids ( presentations and handouts)

Duties and Responsibilities

• Assisting customers with legal compliances calling clients and setting up appointment Conducting face to face meeting with the clients Develop and execute strategic sales plan
• Manage and nurture relationship with the existing and prospective clients Document sales process and closing deal
• Monitor competition and follow current development technology
• Reaching monthly target as per kpi’s
• Arrange presentation with internal and external clients
• Building strong relationship, managing clients communication and negotiating contracts

Duties and Responsibilities

• Assisting teachers and learners with their day to day activities Assist in capturing data for school record
• Assist in typing and printing of documentation
• Invigilating learners throughout their examinations and tests helping learners with school activities
• Preparing classrooms
• Preparing tests for learners
• Updating files
• Keeping learner’s performance according to their performance
• Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
• Supported classroom activities, tutoring, and reviewing work.
• Helped with grading assignments and tests, providing constructive feedback to students based on results.
• Supported classroom maintenance and upkeep, organizing books, and materials.
• Maintained safety and security by overseeing students in recess environments.
• Mentored and tutored individual students needing additional help.
• Copied, organized and distributed classroom assignments or other paperwork.

• Duties and Responsibilities
• Helping customer to choose a right product. Handling customer’s complaints.
• Selling the product.
• Ordering of stock when requested items are out of stock. Record keeping.
• Generating leads.
• Meeting or exceeding sales goals.
• Negotiating all contacts with prospective clients. Preparing weekly and monthly reports.
• Giving sales presentation to a range of perspective clients
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Provided feedback from customers to product development team, influencing future product enhancements.
• Built relationships with customers and community to promote long term business growth.