Kwena Morifi
System Administrator
Soweto
Summary
I am a System Administrator with 3 years of experience managing IT infrastructure, servers, and network systems. With an additional 2 years as an IT Support Engineer, I have developed strong skills in troubleshooting, resolving technical issues, and ensuring smooth IT operations. I hold an Advanced Diploma in Information Technology: Information Systems from Vaal University of Technology, which has provided me with a solid foundation in both theoretical knowledge and practical skills. I have hands-on experience with a variety of operating systems (Windows, Linux & MacOS), networking protocols, and system optimization tools. I am also proficient in working with virtualization platforms and implementing backup and recovery solutions. Throughout my career, I’ve demonstrated a proactive approach to system maintenance, security compliance, and performance monitoring. I excel in fast-paced environments and am always eager to learn new technologies to improve efficiency and reliability. I’m confident in my ability to contribute effectively to any IT team and am committed to ensuring system uptime, data integrity, and smooth operations.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
10
10
Certifications
2
2
Languages
Work History
System Administrator & IT Technician
South African Broadcasting Corporation
06.2022 - Current
- Assisted help desk customers by troubleshooting computer-related issues such as virus removal, password resets, email setup and software installs
- Maintained and repaired technological equipment and peripheral devices such as routers
- Upgraded entire operating systems to enable compatible software on all computers
- Provided friendly, helpful customer service to over 60 students daily
- Installed well-functioning LAN/WAN and managed servers and IPs
- Installed and configured hardware and software components as part of desktop and desk side support
- Used ticketing system to maintain accurate records of completed and pending jobs
- Installed and upgraded anti-virus software to guarantee maximum security at user level
- Applied critical thinking and research to address complex issues
- Tested components and systems to evaluate performance and identify concerns
Junior Technician
American International School of Johannesburg
02.2021 - 06.2021
- Assisted help desk customers by troubleshooting computer-related issues such as virus removal, password resets, email setup and software installs
- Maintained and repaired technological equipment and peripheral devices such as routers
- Upgraded entire operating systems to enable compatible software on all computers
- Provided friendly, helpful customer service to over 60 students daily
- Installed well-functioning LAN/WAN and managed servers and IPs
- Installed and configured hardware and software components as part of desktop and desk side support
- Used ticketing system to maintain accurate records of completed and pending jobs
- Installed and upgraded anti-virus software to guarantee maximum security at user level
- Applied critical thinking and research to address complex issues
- Tested components and systems to evaluate performance and identify concerns
Sound Conductor
Toxio Sounds
02.2019 - 12.2019
- To assemble stages and connect lightings
- Resolved problems, improved operations and provided exceptional service
- Connect speakers in order to get sound
- Excellent communication skills, both verbal and written
- Developed strong organisational and communication skills through coursework and volunteer activities
- Good in Visual Basic
- Professional time management
- The ability to set goals, focus, organise, prioritise, communicate and delegate
- Observation qualities and proficiencies that relate to your ability to one or more of your senses to acknowledge, analyse, understand and recall your surroundings and the elements within it
- Dependability
- Decision Making
- Communication
Waiter
McDonald's Restaurant
01.2017 - 12.2018
- Used cash registers and credit card machines to cash out customers
- Answered customers' questions, recommended items, and recorded order information
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Explained menu items and suggested appropriate options for food allergy concerns
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Kept server areas clean and stocked to increase efficiency while working tables
- Upsold appetisers, drinks and desserts to increase restaurant profits
Education
Bachelor of Science - Information Technology: Information Systems
Vaal University of Technology
Vanderbijlpark, South Africa 05.2019 - 12.2022
High School Diploma -
John Orr Technical High School
Johannesburg, North 04.2012 - 11.2016
Skills
- CompTIA A
- CompTIA Network
- CompTIA Security
- Microsoft Certified: Windows Server Administration (MCSA, MCSE)
- System Monitoring Tools
- Server Administration
- Hardware Troubleshooting
- Encryption and Authentication
Certification
CCNA (Networking)
Personal Information
- ID Number: 9801155180088
- Date of Birth: 01/15/98
- Gender: Male
- Nationality: South African
- Marital Status: Single
Timeline
CCNA (Networking)
04-2023
CompTIA A+
04-2023
CompTIA Network+
04-2023
CompTIA Security+
04-2023
Cisco Certified Network Associate (CCNA)
04-2023
Cisco Certified Network Professional (CCNP)
04-2023
Cisco Certified Internetwork Expert (CCIE)
04-2023
IBM Introduction to AI
09-2022
IBM Data Analysis with R
09-2022
IBM Big Data Emerging Technologies
09-2022
System Administrator & IT Technician
South African Broadcasting Corporation
06.2022 - Current
Junior Technician
American International School of Johannesburg
02.2021 - 06.2021
Bachelor of Science - Information Technology: Information Systems
Vaal University of Technology
05.2019 - 12.2022
Sound Conductor
Toxio Sounds
02.2019 - 12.2019
Waiter
McDonald's Restaurant
01.2017 - 12.2018
High School Diploma -
John Orr Technical High School
04.2012 - 11.2016
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