Kwazi Themba Terrence Nzuza
Hotel And Hospitality Management
Durban
Summary
Dynamic professional with a proven track record in the hospitality and retail sectors, Skills and Experience both acquired in South Africa and also Internationally. Skilled in enhancing customer satisfaction through exceptional service and food presentation, complemented by adept problem-solving abilities.
Demonstrated success in improving service quality and efficiency, contributing to significant customer loyalty and operational excellence.
Offering reliable and diligent approach with keen interest in customer service and hospitality. Contributes solid grasp of food safety standards and exceptional interpersonal skills for effective guest interactions.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Restaurant Waiter
Bowl'd BBQ
06.2024 - 12.2024
- Quickly reset and clean up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Maintain Multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Kitchen Assistant
ST Joe Hospitality LLC
06.2023 - 04.2024
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Operated standard kitchen equipment with focus on safety and sanitation.
Jewelry Manufacturer and Sales Consultant
Jewel Art Studio
11.2020 - 12.2022
- Manufacturing and Designing Jewelry
- Jewelry Repairs
- Optimized production scheduling to meet tight deadlines without compromising quality standards.
- Assisted sales teams in creating customized proposals for clients seeking bespoke jewelry pieces.
- Creating 1 of 1 custom designs.
- Diamond setting in Rings, Pendants and Grillz.
- POS system operative
- Explaining each and every piece to clients to share knowledge that is jewelry based so they can make better purchasing choices
Steward
Montage Palmetto Bluff
11.2019 - 07.2020
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Documented kitchen inventory by reviewing stock and counting items.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Contributed to overall guest satisfaction by promptly addressing inquiries or requests made throughout their stay.
Education
Associate of Arts - STCW
Shosholoza Ocean Academy
Durban, South Africa 04.2001 -
Associate of Arts - Commis Chef
Chef Training Innovation Academy
Johannesburg, South Africa 04.2001 -
Bachelor of Arts - Jewellery Design And Manufacture
Durban University of Technology
Durban 04.2001 -
Skills
Service quality
Order taking
Table setting
Customer service
Food presentation
Problem-solving
Cleanliness
Wine pairing
Food safety awareness
Sales
Accomplishments
- Selected to serve notable VIP guests for major private events.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Resolved product issue through consumer testing.
Certification
First Aid Certification - American Red Cross.
Timeline
Restaurant Waiter
Bowl'd BBQ
06.2024 - 12.2024
Kitchen Assistant
ST Joe Hospitality LLC
06.2023 - 04.2024
Jewelry Manufacturer and Sales Consultant
Jewel Art Studio
11.2020 - 12.2022
Steward
Montage Palmetto Bluff
11.2019 - 07.2020
Associate of Arts - STCW
Shosholoza Ocean Academy
04.2001 -
Associate of Arts - Commis Chef
Chef Training Innovation Academy
04.2001 -
Bachelor of Arts - Jewellery Design And Manufacture
Durban University of Technology
04.2001 -
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