Kwazi Mnisi
Pretoria
Summary
Articulate Customer Experience Professional with experience in customer service and hospitality, combining service with live entertainment and direct engagement. Cultivated strong skills in client communication, rapport building, and problem-solving through high-pressure interactions and managing own businesses. Aims to leverage these skills in a Candidate Engagement Specialist role to enhance candidate experience.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Waiter-performer
Casa Toscana
Pretoria
01.2022 - Current
- combined traditional hospitality responsibilities with live performance and entertainment, requiring confidence, presence and strong interpersonal communication.
- Demonstrated confidence during performances before live audiences in front of live audiences, strengthening public speaking, presentation and communication abilities.
- delivered professional, attentive, personalised customer service in busy hospitality environments, enhancing customer satisfaction and loyalty
- engaged directly with customers during their experience, fostering a welcoming and memorable atmosphere that encouraged repeat visits
- built rapport with customers quickly, adapting communication style to different personalities and needs, ensuring effective and personalised interactions
- developed strong observational and listening skills by identifying customer needs and responding appropriately in real-time.
- Communicates clearly and professionally while working in fast paced environments with multiple competing priorities.
- maintained a consistently positive and professional attitude,including during demanding or high-pressure situations.
- worked closely with colleagues and management to ensure smooth service delivery and consistent customer experience.
- represented the organisation professionally while interacting directly with members of the public
Internatinal Singer
New Generation Entertainment
Antalya, Turkey
05.2024 - 10.2024
- Inspired audiences with powerful stage presence and storytelling abilities.
- Crafted engaging performances tailored to captivate audiences.
- Performed at music events, harnessing knowledge of melody, rhythm and voice production to individualise performances and sustain audience interest.
- Showcased musical talents during live performances, forging emotional connections with audiences.
- Transformed emotions and moods through dynamic alterations in singing tones, volume, and speed to evoke desired effects.
- Analysed audience reactions during live performances to adapt and enhance the entertainment value in real-time.
- Applied musical talents to create new pieces and adapt existing music for different needs.
- Coordinated performances with highly talented a multidisciplinary team.
- Developed musical talents through consistent practice and dedication. and evolved advanced skills through regular practice.
Education
Foundation Degree in Arts - Theater arts and performance
Tshwane Uninersity of Technology
Pretoria, GP01-2023
Higher National Diploma - Theater arts and performance
Tshwane University of Technology
Pretoria, GP01-2023
GCSEs - High School Diploma
Tebogo Kgobokoe Arts Academy
Pretoria, Gauteng01-2019
Skills
- Dining customer service
- Customer service
- Audience engagement
- Event coordination
- Public speaking
- Clear communication
- Observation skills
- Rapport building
- Problem solving
- Conflict resolution
- Adaptability
- Time management
- Efficient under pressure
- Multitasking efficiency
- Service-oriented
- Feedback processing
- Customer empathy
- Listening attentively
- Dependable
- Attentive
- Professionalism
- Team collaboration
- Teamwork
- Creative expression
- Interpersonal skills
- Friendly disposition
- POS Systems
- Product knowledge
- Upselling techniques
- Upselling techniques
Languages
English
Advanced
C1
zulu
Advanced
C1
Certification
- [Transcriber] certified
Timeline
Internatinal Singer
New Generation Entertainment
05.2024 - 10.2024
Waiter-performer
Casa Toscana
01.2022 - Current
Foundation Degree in Arts - Theater arts and performance
Tshwane Uninersity of Technology
Higher National Diploma - Theater arts and performance
Tshwane University of Technology
GCSEs - High School Diploma
Tebogo Kgobokoe Arts Academy