Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
Generic

Kwazi Buthelezi

Durban

Summary

Devoted Administrative Assistant with over five years experience and Diploma in Public management I’m well vested in providing comprehensive support in office environments. Proficient in managing schedules, coordinating meetings, and maintaining efficient organizational systems. Skilled in handling sensitive information, streamlining administrative processes, and delivering exceptional customer service. Strong communicator with a proven ability to collaborate across departments and adapt quickly to changing priorities. Known for reliability, discretion, and a proactive approach to problem-solving, ensuring the seamless operation of daily business activities.

Overview

10
10
years of professional experience

Work History

Customer Service Representative/Workforce Real Time Analyst

CCI-SA
Durban
07.2019 - Current
  • Train and mentor new team members, improving overall team efficiency and knowledge base to ensure 100% KPI’s are met.
  • Gathered customer feedback through surveys and used the data to improve customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Adjust agent schedules breaks and shifts swaps to ensure proper staffing.
  • Analyses trends in call volumes, agent productivity and ensure 85% SLA compliance is met over and above.
  • Identify and react to to service level threats.

Office Administrator

Len man trading Pty ltd
Durban
11.2019 - 05.2020
  • Assisted in the planning and execution of corporate events and client meetings, ensuring a high level of professionalism and attention to detail
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Organized and maintained filing systems, including electronic databases and records.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Activations promoter

9yards Marketing
02.2015 - 04.2019
  • Company Overview: events
  • Greeted customers with enthusiasm and a and helpful attitude
  • Provided superiors with logs demonstrating accountability
  • Approached potential customers educated about product offered samples
  • Worked independently with minimal supervision, taking ownership for assignments.
  • Handled rejection professionally and maintained calm demeanor in difficult situations.
  • Prepared samples, arranged attractively and replenished supply.
  • Teamed with other demonstrators to put on large-scale promotions.

Education

National Diploma - Public management

Mangosuthu university of Technology
Umlazi, Durban
04.2018

National Senior Certificate -

Rise cliff Secondary
Durban
12.2013

Skills

  • CRM software proficiency
  • Basic Accounting/Payments
  • Mediation and Negotiation Skills
  • Troubleshooting and Problem Solving
  • Planning and organising
  • Microsoft Excel/Outlook
  • Service standard compliance
  • Data processing and analysis

Languages

English
Advanced
C1

Timeline

Office Administrator

Len man trading Pty ltd
11.2019 - 05.2020

Customer Service Representative/Workforce Real Time Analyst

CCI-SA
07.2019 - Current

Activations promoter

9yards Marketing
02.2015 - 04.2019

National Diploma - Public management

Mangosuthu university of Technology

National Senior Certificate -

Rise cliff Secondary

References

  • Mbali Ndlovu CCI-SA|mbali.ndlovu@ccisouthafrica.com|081-452-8132
  • Lungelo Dlamini Lenman Trading Pty(Ltd)| LungeloDlamini01@gmail.com|073-926 -9832
  • Nadi Mabika 9yards Marketing , Events and Promotions|Nadi2009@gmail.com|084-567-9061

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Kwazi Buthelezi