Kwanele Mkhize
Sydney
Durban,KwaZulu-Natal
Summary
Experienced Bar Supervisor with a demonstrated history of working in the hospitality industry. Skilled in Catering, Microsoft Word, Sales, Hospitality Industry, and Event Management. Strong operations professional with a Certified hospitality supervisor focused in food and beverage management from international hotel school Durban. Talented Mixologist knowledgeable about common cocktails and numerous specialty options. Consistently makes useful recommendations for wine, liquor and beer selections. Over 19 years of related experience in upscale, urban clubs and restaurants. Capable Mixologist passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Dedicated to turning out drinks efficiently and accurately handling special orders. Resourceful and adaptable with a quality-driven mindset and history of creating unique cocktails to set bar apart from the competition. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mixologist
MSC Crociere
Miami
05.2022 - Current
- Received cash, made changes, and issued receipts.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Stored supplies according to bar policies and health code requirements.
- Prepared classic, modern, and unique cocktails for each customer.
- Input orders into the point-of-sale system and created guest checks.
- Built relationships with vendors to manage orders and negotiate costs.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Prepared garnishes by evenly slicing and pitting fruits.
- Regularly cleaned and sanitized bar areas, beer lockers, refrigeration, and storage areas.
- Managed bar inventory, restocked supplies, and placed orders for spirits, beer, wines, and mixers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Conducted research, gathered information from multiple sources, and presented results.
- Led projects and analyzed data to identify opportunities for improvement.
Chief Executive Director
JustBraids_SA
Durban
04.2017 - Current
- (5 years 2 months +) we provide hand-crafted wigs using the best quality hair from around the world( Only Virgin Hair) then custom make it to your requirements and specifications then ship them throughout the globe.
- Demonstrated respect, friendliness, and willingness to help wherever needed
Co-Founder
Black n Red Mixology
Durban
11.2013 - Current
- To provide a world-class cocktail service while entertaining guests
- Call me when you have a function and are in need of a cocktails barman to provide your guests with a level above the rest of a world-class cocktail service.
- Controls expenses by gathering and submitting budget information; scheduling expenditures; monitoring variances; implementing corrective actions
- Provides quality service by enforcing quality and customer service standards
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications
- Contributes to team effort by accomplishing related results as needed
- Housekeeping services
Mixologist
Platinum belt restaurant and Lounger
Durban
05.2021 - 03.2022
- Platinum belt restaurant and lounge, Mixologists have specific job duties and often focus on certain types of alcohol and cocktails depending on where they work, but the core duties of mixologists are the same across all companies, breweries, and distilleries
- These duties include:
- Mixing Drinks
- Mixologists make syrups, infusions, tinctures, mixed drinks, and cocktails of all types to fulfill customer orders
- Entertain and Educate Guests
- Mixologists entertain guests while mixing drinks, talking to customers about spirits and offering trivia and history about various alcohols to keep customers engaged and enjoying themselves
- Design New Beverage Menu Items
- Mixologist is responsible for crafting original beverage menu items and designing new, innovative cocktails using the ingredients that are already supplied by the company for which they work
- Clean and Organize Bar area
- Must keep the bar area clean and organized, maintaining all sanitation standards of the business and local food and beverage laws
- Maintain Alcohol Inventory
- To responsible for keeping the bar well stocked and fully supplied with alcohol, and for filling out inventory forms in order to replace items as needed
- Follow Alcohol Laws
- Kwanele Sydney Mkhize - page 1
- At all times, mixologists must adhere to state laws regarding alcohol consumption by checking customer identification and cutting off customers who have had too much to drink
- Make Drink Suggestions
- To suggest cocktails and mixed drinks to customers who are unsure about what they want to order
- Prepare Garnishes
- Prepare all drink garnishes and keep the garnish station continuously stocked during their shifts., Sydney Mkhize - page 3
- Ask customers who become loud and obnoxious to leave, or physically remove them
- Slice and pit fruit for garnishing drinks
- Arrange bottles and glasses to make attractive displays
- Plan, organize, and control the operations of a cocktail lounge or bar
- Supervise the work of bar staff and other bartenders
- Plan bar menus
- Prepare appetizers, such as pickles, cheese, and cold meats
- Create drink recipes., Sydney Mkhize - page 4
- Slice and pit fruit for garnishing drinks
- Arrange bottles and glasses to make attractive displ
- Plan, organise, and control operations of the cocktail lounge or bar
- Supervise the work of bar staff and other bartenders
- Plan bar menus
- Prepare appetizers, such as pickles, cheese, and cold meats
- Create drink recipes.
- Received cash, made change and issued receipts.
- Stored supplies according to bar policies and health code requirements.
- Prepared classic, modern and unique cocktails for each customer.
- Input orders into system at point of sale and created guest checks.
- Built relationships with vendors to manage orders and negotiate costs.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Conducted research, gathered information from multiple sources and presented results.
- Led projects and analyzed data to identify opportunities for improvement.
Assistant Bartender
Msc cruises
Durban
11.2017 - 04.2020
- Closed out the cash register and prepared cashier reports at the close of business.
- Collected, washed, polished, and replaced glasses.
- Greeted customers and provided friendly, knowledgeable service.
- Operated POS system to collect payments from customers.
- Checked ID cards and verified bar guests were of legal age.
- Learned how to make a wide variety of mixed drinks.
- Coordinated with servers and bartenders to maintain smooth operation of the bar area
- Restocked ice, condiments, and snacks
Bar Supervisor
Oyster Box Hotel
Durban
07.2016 - 02.2017
- Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities
- Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures
- Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations
- Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures.
Assistant Housekeeper
MSC Crociere
Italy
10.2015 - 06.2016
- Supervise and keep the vessel clean as well as attend to every guest needs while maintaining a hygienic environment and a pleasant atmosphere.
- Used word and xl to create and maintain inventory and scheduling records.
- Responded to cleaning emergencies on behalf of guests with speed, ease, and confidentiality.
- Inspected the condition of all vacant rooms at beginning of the shift.
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
- Adhered to optimal standards for cleanliness, appearance, and service.
- Participated in required and optional safety training events to gain an innovative edge in the industry and maintain the highest quality of safety standards.
- Dusted and polished surfaces to achieve attractive shine.
- Removed soiled sheets, washcloths, and towels.
- Prepared rooms with top-notch standards every time.
- Handled guest complaints about housekeeping services and referred problems to management.
- Made beds quickly to maximize team efficiency.
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Replenished guest room toiletries such as soap, shampoo, and paper products.
- Inspected lobbies, rooms, halls, and offices to determine levels of cleanliness.
- Trained other staff members by physically demonstrating complex tasks.
- Worked with 20-person housekeeping staff to maintain cleanliness, and organized the ship's facilities.
- Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies, and minibars.
- Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry.
- Met requests for guests for extra towels, ice buckets, pillows, and blankets.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Assisted the housekeeping department with cleaning activities such as sweeping, mopping, dusting, and polishing.
Bartender / Mixologist
Oyster Box Hotel
Durban
04.2010 - 10.2015
- To entertain guests while selling liquid refreshments with a mature, and enthusiasm, taking care to put the needs of guests first while striving to improve on levels of service
- Stock control, use of payment system, end of day cash up, supervising staff, making of cocktails
- Collect money for drinks served
- Check identification of customers in order to verify age requirements for the purchase of alcohol
- Balance cash receipts
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Clean glasses, utensils, and bar equipment
- Take beverage orders from serving staff or directly from patronage
- Serve wine, and bottled or draft beer
- Clean bars, work areas, and tables
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks
- Serve snacks or food items to customers seated at the bar
- Order or requisition liquors and supplies.
Education
Certified Hospitality Supervisor, Food And Beverage Management - Hospitality Administration And Management
International Hotel School
Durban03.2015
Some College (No Degree) - Mixology
Ecole Hoteliere De Lausanne
SwitzerlandHigh School Diploma -
KwaMgaga High
Durban11.2003
Skills
- Hospitality and Guest Service
- Professional Service Standards
- Supply and Inventory Maintenance
- Cash Handling and Management
- Responsible Serving
- Critical Thinking
- Identification and Compliance
- Guest Satisfaction
- Monitoring Alcohol Consumption
- Cocktail Service
- Food and Beverage Service
- Creative Mixology
- Liquor Law Compliance
Certification
Critical Thinking for Better Judgment and Decision-Making - LinkedIn
Excel: Conditional Formatting for Beginners (Office 365/Excel 2019) - LinkedIn
Teaching Future-Ready Students - LinkedIn
Skills
Food Restaurants Food Restaurant Management Food Service Catering Hospitality
Fine Dining Bartending Banquets
Kwanele Sydney Mkhize - page 6
Timeline
Mixologist
MSC Crociere
05.2022 - Current
Mixologist
Platinum belt restaurant and Lounger
05.2021 - 03.2022
Assistant Bartender
Msc cruises
11.2017 - 04.2020
Chief Executive Director
JustBraids_SA
04.2017 - Current
Bar Supervisor
Oyster Box Hotel
07.2016 - 02.2017
Assistant Housekeeper
MSC Crociere
10.2015 - 06.2016
Co-Founder
Black n Red Mixology
11.2013 - Current
Bartender / Mixologist
Oyster Box Hotel
04.2010 - 10.2015
Certified Hospitality Supervisor, Food And Beverage Management - Hospitality Administration And Management
International Hotel School
Some College (No Degree) - Mixology
Ecole Hoteliere De Lausanne
High School Diploma -
KwaMgaga High
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