Kwanele Queen Lembethe
Customer Service Agent
J1004 Mthombothi, Kwamashu, Durban
Summary
About :
I am a Successful Customer service agent with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Care Representative
Bespoke International Group
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer service agent (correspondence emails)
NutunCx (Synergy contact centre)
02.2022 - 07.2023
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer service agent(voice)
CCI SA
01.2021 - 12.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
National Senior Certificate -
Nqabakazulu Comprehensive High
Durban 11.2018 - 04.2018
Skills
Problem-solving
First Call resolution
Complaint Handling
Inbound Customer Service
Problem Resolution
Communication skills
Personal Information
- Date of Birth: 08/20/00
- Gender: Female
- Nationality: African
- Marital Status: Single
Accomplishments
- Top agent of the month for July 2022
- Top agent of the month for September 2022
- Top agent of the month for October 2022
- Top performing consultant for the 4th quarter at NutunCx
References
- Company name: NutunCx
- Name: Nikita Perumal
- Job title: Team leader
- Mobile: 084 7978 265
- Company name: Bespoke international group
- Name: Aphiwe Khala
- Job title: Team leader
- Mobile: 082 418 1837
Timeline
Customer Care Representative
Bespoke International Group
08.2023 - Current
Customer service agent (correspondence emails)
NutunCx (Synergy contact centre)
02.2022 - 07.2023
Customer service agent(voice)
CCI SA
01.2021 - 12.2021
National Senior Certificate -
Nqabakazulu Comprehensive High
11.2018 - 04.2018