Kwanele Matutu

Royal Johannesburg Golf Club

01.2016 - Current

Managed and directed all food and beverage operations
Reported to the food and beverage director
Managed inventory effectively, reducing waste and optimizing stock levels.
Resolved customer complaints involving food or beverage quality and service.
Developed staff training programs to enhance service skills and increase overall efficiency.
Maintained highest standards for beverage quality and service.
Oversaw the hiring process for new employees, selecting top talent to join our team.
Organized successful special events that contributed to increased sales figures.
Managed the bar
Running of all events,weddings,conference,golf days
Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
Improved customer satisfaction by implementing innovative food and beverage menu options.
Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Managed bar and wait staff and directed hiring program.
Managed staff schedules and maintained adequate coverage for all shifts.

Summary