Kwanele Matshakeni

Kwanele Matshakeni combines a strong foundation in financial services with valuable hospitality experience from Walt Disney World Parks & Resorts, where she honed her skills in engaging diverse audiences and delivering exceptional customer experiences. She excels at understanding client needs and provides tailored solutions that foster loyalty, drive retention, and support business growth. Recognised for her exceptional communication and strategic insight, she consistently exceeds performance targets while upholding the highest standards of confidentiality and service. Leveraging her expertise in fiscal management, operational optimisation, technology integration, and team leadership, Kwanele streamlines processes to enhance organisational efficiency. Her creativity and diligence shine when organising events or managing complex schedules, ensuring seamless operations. A collaborative leader, she mentors colleagues and fosters a culture of continuous learning, demonstrating her commitment to team success. Kwanele's unique blend of skills and dedication makes her a pivotal asset to any client-focused organisation. Eager to contribute her talents locally, internationally, or remotely, she is poised to advance into managerial and executive roles, amplifying her impact on organisational success.

• English
• Xhosa
• Spanish

• Bilingual Pub Quiz Host, La Catrina Cocktails & Rock Bar, 02/01/23, Organised pub quizzes, engaging diverse audiences and ensuring seamless event flow., Curated creative, thought-provoking questions to maintain audience interest and participation., Handled event logistics and collaborated with teams for efficient coordination., Sustained audience enthusiasm through humour and quick thinking, enhancing the overall experience.
• Sponsorship Coordinator, Ballroom & Latin American Dancing Society, 02/01/14 to 02/01/15, Sourced and secured sponsorship deals, driving financial growth and stability.
• Treasurer, The Anglican Society (ANSOC), 02/01/12 to 02/01/13, Administered financial resources, supporting society programmes, and ensuring long-term financial stability.

• Training for FAIS Representatives (RE5), Moonstone, In progress
• HubSpot Guided Project, Coursera, 2024
• Client Relationship Management Course, Coursera, 2024
• New Pedagogical Techniques in Language Training, Foro Europeo, 2023
• 120-Hours TEFL Certificate, Full Circle Online, 2021
• Professional Communication, Lifecheq (Pty) Ltd, 2019

• Client Relationship Consultant
• Personal Assistant
• Client Success Consultant
• Commercial Service Coordinator
• HR Administrator

• Available: Immediate
• Relocation: Open to relocation, both within South Africa and internationally (UK & Ireland)
• Nationality: South African
• Driving License: Code 10